Lost digital gift card codes

GetHuman-deathsig's customer service issue with GameStop from October 2018

Help with my GameStop issue
The issue in GetHuman-deathsig's own words
Retrieve lost codes for digital gift cards ... Purchased two GameStop gift cards from Amazon months ago for a pre-order, and when the release date came they randomly cancelled my order. Attempted to find the gift card codes to use them on another purchase, but the emails were apparently deleted, and neither Amazon nor GameStop have been able to resolve the issue.
Both Amazon and GameStop claim that neither of them have access to the required information to help me with my issue, and they continually try to refer me to the other brand for assistance.
Simply retrieving the codes, I don't need a refund or anything, I'd just like to use the cards.
I've been a Prime member on Amazon for at least *-* years, and frequently buy my games and accessories at GameStop. Amazon usually handles my inquiries quickly and successfully, and I've never really had experience dealing with GameStop customer support until now.
Contact Amazon support multiple times over * weeks, call GameStop multiple times over the past * days, make multiple emails to both businesses, etc.
I have an issue with GameStop too
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GameStop

GameStop gift cards
Customer service issue
Reported by GetHuman-deathsig
Oct 17th, 2018 - a mon ago
I have an issue with GameStop too
Fixed
Seen by 7 customers so far
Similar issue to 524 others
0 customers following this
Items needed
Order number
Name on the order
Email address on the order
Billing address
Timeline
GetHuman-deathsig started working on this issue
Oct 17th 9:01pm
GetHuman-deathsig indicated the issue is not fixed yet.
Oct 17th 9:03pm