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GameStop Customer FAQ

Top Answers & How-to Guides

What is GameStop's Phone Number?

The question we are asked most often is about how to talk to GameStop customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does GameStop offer warranties for used products?

Yes, GameStop offers warranties for used products. We understand that customers want assurance when purchasing pre-owned items, so...
Ask any question you have about GameStop customer service, get an answer now.

Recent GameStop Customer Questions

my payment was declined on a pre-order

This can happen due to a variety of reasons such as insufficient funds, billing information mismatch, or a possible issue with your bank or card provider. We recommend checking your details and ensuring they match exactly with your bank records. You should also confirm if there's enough funds in your account to cover the purchase. After confirming these details, you can try placing the order again. In the event you still encounter issues, contacting your bank or card provider might help uncover any potential problems like restrictions on electronic or large purchases. They can also let you know if any security measures are preventing the transaction.
Asked Mar 5, 2024 2:13 AM

Help me with my GameStop customer service issue

Returns and Orders

What Is the GameStop Return Policy?

If you are looking to purchase consoles, accessories or video games at Gamestop, understand the company's return policy. In general,...

How Do I Return an Item to GameStop from Their Black Friday Sale?

You can return an item to Gamestop from their Black Friday sale if you aren't happy with it. You are required to return Gamestop items...

How Do I Cancel My Purchase with GameStop?

This article talks about cancelling an order that you placed with Gamestop. The company's order cancellation policy is described. The...

How Do I Cancel an Order from GameStop?

Gamestop is a company that sells software and videogames. You can cancel an order from Gamestop but you have to adhere to their order...

How Do I Get a Refund from GameStop for an Online Order?

This article describes how to get a refund from GameStop for new, pre-owned, and download purchases made online. GameStop's refund...

What Should I Do If I'm Overcharged by GameStop?

GameStop is a retail store that sells video game hardware and software products. They have over 6,100 stores in the United States....

Can I return a digital download or DLC?

No, GameStop does not accept returns or refunds for digital downloads or DLC (Downloadable Content). Once a digital download or DLC...

Deals and Events

How Do I Find Cyber Monday Deals for GameStop?

Cyber Monday is one of the best times to buy video games, accessories, video game consoles, and other gamer gear. You can get incredible...

How Do I Make an Order for the GameStop Black Friday Event?

This article discusses how to place an order with GameStop for their Black Friday sales event. Instructions are provided for placing...

How Do I Make an Order for the GameStop Cyber Monday Event?

Service issues can occur at any time, with some needing urgency than others. Regardless of your problem, GetHuman strives to help consumers...

How Do I Find Black Friday Deals for GameStop?

You can find Black Friday deals for Gamestop by going through their website or contacting the customer service agents. They have Black...

Tracking and Shipping

How Do I Track My GameStop Order?

If you'd like to track your GameStop order, first you'll want to head on over to their website. When you get to the GameStop home page,...

How long do I have to pick up a pre-ordered item from GameStop?

Pre-ordered items at GameStop can be held for up to 48 hours before they are made available to other customers. After the initial release...

What are GameStop's shipping options and costs?

GameStop offers a variety of shipping options and associated costs for customers' convenience. Standard shipping, which typically takes...

Programs and Services

What is the GameStop PowerUp Rewards program?

The GameStop PowerUp Rewards program is a membership program designed for gamers. By joining the program, members can unlock various...

Does GameStop offer trade-in options for used games?

Yes, GameStop offers trade-in options for used games. With their trade-in program, customers can bring in their pre-owned games and...

What is the GameStop pre-order policy?

At GameStop, our pre-order policy ensures that customers can secure their highly anticipated games by reserving them in advance. Pre-ordering...

Does GameStop offer warranties for used products?

Yes, GameStop offers warranties for used products. We understand that customers want assurance when purchasing pre-owned items, so...
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