I preordered a let's go eevee game and switch bundle. First I was told it would be here...

GetHuman1623973's customer service issue with GameStop.com from November 2018

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The issue in GetHuman1623973's own words
I preordered a let's go eevee game and switch bundle. First I was told it would be here on the **th, didnt come, then the date changed to the **th. Still didnt come. Now I have no tracking info or a delivery date. The tracking just says the tracking number and that the info will be updated once it ships. I sent an email almost a week ago about the issue and got no response and I've been on hold with their customer care for an hour and a half at this point, still on hold while I type this. I'm begging for help at this point. They charged my credit card on the **th. So I'm down ***.** dollars with no switch no game and no answers.
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Customer service issue
Reported by GetHuman1623973
Nov 25th, 2018 - 10 mons ago
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GetHuman1623973 started working on this issue
Nov 25th, 2018 11:09pm
GetHuman1623973 indicated the issue is not fixed yet.
Nov 25th, 2018 11:16pm