I was given * discover gift cards from my job that are worth *** points ($***) and ** p...

GetHuman-rafterco's customer service issue with GameStop.com from October 2018

3 views | 106 similar | 0 following
Help with my GameStop.com issue
First: share to improve GetHuman-rafterco's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rafterco's next move: talk to GameStop.com again when they open.
GameStop.com's call center is closed now. We will send GetHuman-rafterco a reminder to call them when they open. Nothing to do for now but wait!
The issue in GetHuman-rafterco's own words
I was given * discover gift cards from my job that are worth *** points ($***) and ** points ($**) On Tuesday Oct *th I tried placing an order on gamestop.com so that I can get the items in before my granddaughters birthday party this weekend (October **) I got the confirmation order and then another email comes right after saying they are reviewing the order and it can take up to ** hours and if there is a problem or any issue they will get in contact. I never heard another thing so last night (sunday oct **) I checked to see the status and when it will be arriving and it cannot be found. its not in my order history it was not charged to the card and the confirmation number is non existant. I cant find it anywhere. So again I place the order and AGAIN the same thing happens I get the * emails and now I am trying to contact customer service because I called discover and they said the problem is not on their end and now im being told the wait time is over ** minutes. It took me almost ** minutes to find the number to call in the first place because of all the mumbo jumbo **** going on through the contact page and now im being told I have to wait ANOTHER ** minutes?! this is RIDICULOUS! after I get off the phone I will be ordering from FYE and be taking my business there or amazon from now on because this is absolutely unacceptable. if there was a problem, I should have been notified IMMEDIATELY I shouldn't be finding out when im trying to look it up almost a week later! if this was amazon I would have had my stuff on Friday and if there was a problem I would have known within minutes. im shocked you guys are even still in business

GetHuman-rafterco did not yet indicate what GameStop.com should do to make this right.

How GetHuman-rafterco fixed the problem

We are waiting for GetHuman-rafterco to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get GameStop.com's attention and get better help faster. Tap below to get started.
Having GameStop.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rafterco fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-rafterco
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 106 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)


GetHuman-rafterco started working on this issue
Oct 15th, 2018 2:38pm