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Name on ticket, Booking reference, Billing address, Email address on the account, and Phone number on the account
Top Tip from another customer
Canceling or changing a Flight without insurance usually results in a fee of around $200 to change the flight. If you have insurance be sure your insurance covers the reason you need to cancel or change your flight.
The issue in GetHuman-aleekatz's own words
Frontier apparently sent my luggage ahead to the Witchita Kansas airport without knowing or caring whether or not I’d make the flight. They took my bag and apparently(?) sent it ahead in spite of the fact that the plane was taking ifff in ** minutes. I didn’t make the flight and had to buy another ticket on another airline. I finally got to Witchita only to face the same apathy and ignorance I’ve experienced all day with the Frontier Airlines culture. You took responsibility for my property and now I’d like it back.
GetHuman-aleekatz did not yet indicate what Frontier Airlines should do to make this right.
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