Frontier reimbursement needed for Frontier **** flight cancelled on *******

GetHuman-carebe's customer service issue with Frontier Airlines from August 2018

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The issue in GetHuman-carebe's own words
Fly from DFW to CVG airport ... On *******, our Frontier Flight **** from DFW to CVG airport, was cancelled. All other flights were booked that day, so we had to take an American Airlines flight **** out on ******. An incident was filed with Frontier for reimbursement, which was to happen * days after completing form on ******, but no refund received. I can be contacted at ***-***-****
We were given a paper from Frontier with options, and selected Option * on Cancellation sheet given, where we would be reimbursed for up to $*** per person, and receive $*** voucher per person. We already received the vouchers, but still need credited for the $***.** total we charged to fly Am Airlines on ******, since all flights were booked *******
Either credit our charge account or reimburse by check
Den Member and fly frontier often. Have not had problems in the past but need this resolved
I sent in claim on ****** with American Airline receipts and Frontier cancellation letter, and just received an Incident *******-******, but no action taken by Frontier so far.
I have an issue with Frontier Airlines too
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Frontier Airlines

airline flight reimbursement
Customer service issue
Reported by GetHuman-carebe
Aug 16th, 2018 - a yr ago
I have an issue with Frontier Airlines too
Fixed
Seen by 10 customers so far
Similar issue to 1769 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman-carebe started working on this issue
Aug 16th, 2018 3:46pm
GetHuman-carebe indicated the issue is not fixed yet.
Aug 18th, 2018 12:40am
GetHuman-carebe indicated the issue is not fixed yet.
Aug 18th, 2018 12:41am
GetHuman-carebe indicated the issue is not fixed yet.
Aug 18th, 2018 12:42am
GetHuman-carebe indicated the issue is not fixed yet.
Aug 21st, 2018 5:18pm