Cancelled my flight from Jackson Hole WY to Denver on Tuesday ******. They also cancel...

GetHuman976217's customer service issue with Frontier Airlines from August 2018

Help with my Frontier Airlines issue
The issue in GetHuman976217's own words
Cancelled my flight from Jackson Hole WY to Denver on Tuesday ******. They also cancelled my wife's flight, same day. They offered us a $*** refund since we had to buy tickets through United, the only other carrier. I filed the claim when I returned to Denver for both my wife and me. My wife's check was actually received within ** days. Mine, I'm still waiting on. When I eventually talked to a real person (Jake at ***-***-****) who could help in their management office, he advised my check was sent to an old address they had on file for me (***** E ***th Avenue *****) instead of my current address (and where my wife received her refund: ***** Rosemary Street *****). It's now been almost * weeks, they were supposed to call me on Monday *** with an answer as to when I should expect the check sent to my correct address. So far nothing. Very frustrating. My reference number is: *******-*******Michael P Kearns****** Rosemary Street*Thornton, CO *****
GetHuman976217 did not yet indicate what Frontier Airlines should do to make this right.
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How GetHuman976217 fixed the problem
Just waited forever to have someone pick up the call!
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Frontier Airlines

Customer service issue
Reported by GetHuman976217
Aug 10th, 2018 - 7 mons ago
I have an issue with Frontier Airlines too
Fixed
GetHuman976217 shared how to fix
Seen by 4 customers so far
Similar issue to 1546 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman976217 started working on this issue
Aug 10th, 2018 5:57pm
GetHuman976217 confirmed the issue is fixed. Hooray!
Aug 10th, 2018 10:27pm