Cancelled my flight from Jackson Hole WY to Denver on Tuesday ******. They also cancel...
GetHuman976217's customer service issue with Frontier Airlines from August 2018
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The issue in GetHuman976217's own words
Cancelled my flight from Jackson Hole WY to Denver on Tuesday ******. They also cancelled my wife's flight, same day. They offered us a $*** refund since we had to buy tickets through United, the only other carrier. I filed the claim when I returned to Denver for both my wife and me. My wife's check was actually received within ** days. Mine, I'm still waiting on. When I eventually talked to a real person (Jake at ***-***-****) who could help in their management office, he advised my check was sent to an old address they had on file for me (***** E ***th Avenue *****) instead of my current address (and where my wife received her refund: ***** Rosemary Street *****). It's now been almost * weeks, they were supposed to call me on Monday *** with an answer as to when I should expect the check sent to my correct address. So far nothing. Very frustrating. My reference number is: *******-*******Michael P Kearns****** Rosemary Street*Thornton, CO *****
GetHuman976217 did not yet indicate what Frontier Airlines should do to make this right.
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How GetHuman976217 fixed the problem
Just waited forever to have someone pick up the call!
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