RE: CHANGE FEE REIMBURSED*We had to change our flight due to a family emergency. Doc...

GetHuman912758's customer service issue with Frontier Airlines from July 2018

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The issue in GetHuman912758's own words
RE: CHANGE FEE REIMBURSED*We had to change our flight due to a family emergency. Documentation to this effect was faxed to ***.***.**** Thursday, July **th per your instructions. Confirmation shows faxed was received. Have not heard from anyone yet. Please confirm fax was received and we will be credited the change fee for:*DEBORAH WATSON*KENNETH WATSON*original flight scheduled for ******* ****W*M*flight rescheduled to ******* *F***QC**Please advise.*Thank you
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Frontier Airlines

Customer service issue
Reported by GetHuman912758
Jul 24th, 2018 - 10 mons ago
I have an issue with Frontier Airlines too
Fixed
Seen by 15 customers so far
Similar issue to 1203 others
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Items needed
Name on ticket
Booking reference
Billing address
Email address on the account
Phone number on the account
Timeline
GetHuman912758 started working on this issue
Jul 24th, 2018 6:07pm
GetHuman912758 indicated the issue is not fixed yet.
Jul 24th, 2018 7:08pm
GetHuman912758 indicated the issue is not fixed yet.
Jul 25th, 2018 7:08pm
GetHuman912758 indicated the issue is not fixed yet.
Jul 25th, 2018 7:13pm
GetHuman912758 indicated the issue is not fixed yet.
Jul 27th, 2018 8:26pm