Hi, I accidentally sent my package to the wrong address. What can I do to fix this erro...

GetHuman1041365's customer service issue with Forever21.com from August 2018

Help with my Forever21.com issue
The issue in GetHuman1041365's own words
I was trying to get Forever ** to resend my purchase, or do something that corrected the issue. ... Hi, I accidentally sent my package to the wrong address. What can I do to fix this error?
They don't have a policy to fix this type of issue. If you send your order to another address by accident, you're expected to just say "My mistake," pay for it, and never see the order in your life. You just roll over and accept paying that amount for items you didn't get to touch, wear, use, etc.
Creating a policy that actually helps people reach a mutual agreement with the store, instead of blatantly telling people, and I quote, to "fly back to the previous address to pick it up." Thanks Jessa at customer service. Let me just pay $*** for a plane ticket across the country, to get my $** order. That's a great idea! Oh, and thanks for hanging up on me when I asked for your supervisor. Good thing I got ahold of her anyway.
I've been shopping at this store for basically all my life. Since I was a teenager. And I've never had any issues with them, until now. Their customer service is a joke.
I'm going through my bank, because I'm not paying for something I never even got to try on, let alone see.
How GetHuman1041365 fixed the problem
I went through the bank, because F** doesn't have a way to fix this issue themselves.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Forever21.com customer problems.
How Do I Cancel My Forever21 Order?How Do I Track My Forever 21 Order?How Do I Return an Order to Forever21?How Do I Cancel an Order on Forever 21?
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Customer service issue
Reported by GetHuman1041365
Aug 27th, 2018 - 3 years ago
GetHuman1041365 shared how to fix
Seen by 10 customers so far
Similar issue to 559 others
0 customers following this
Items needed
Email address
Order number
Phone number
Shipping address


GetHuman1041365 started working on this issue
Aug 27th, 2018 1:51pm
GetHuman1041365 confirmed the issue is fixed. Hooray!
Aug 27th, 2018 2:52pm
GetHuman1041365 indicated the issue is not fixed yet.
Aug 28th, 2018 3:18pm
GetHuman1041365 indicated the issue is not fixed yet.
Aug 28th, 2018 3:24pm

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