Hi, I accidentally sent my package to the wrong address. What can I do to fix this erro...
GetHuman1041365's customer service issue with Forever21.com from August 2018
Help with my Forever21.com issue
The issue in GetHuman1041365's own words
I was trying to get Forever ** to resend my purchase, or do something that corrected the issue. ... Hi, I accidentally sent my package to the wrong address. What can I do to fix this error?
They don't have a policy to fix this type of issue. If you send your order to another address by accident, you're expected to just say "My mistake," pay for it, and never see the order in your life. You just roll over and accept paying that amount for items you didn't get to touch, wear, use, etc.
Creating a policy that actually helps people reach a mutual agreement with the store, instead of blatantly telling people, and I quote, to "fly back to the previous address to pick it up." Thanks Jessa at customer service. Let me just pay $*** for a plane ticket across the country, to get my $** order. That's a great idea! Oh, and thanks for hanging up on me when I asked for your supervisor. Good thing I got ahold of her anyway.
I've been shopping at this store for basically all my life. Since I was a teenager. And I've never had any issues with them, until now. Their customer service is a joke.
I'm going through my bank, because I'm not paying for something I never even got to try on, let alone see.
I have an issue with Forever21.com too
How GetHuman1041365 fixed the problem
I went through the bank, because F** doesn't have a way to fix this issue themselves.
Please help with my Forever21.com issue
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