In a nutshell: If you recently ordered something from Forever 21 and it didn't turn out to be what you were expecting, you need to learn how to return your purchase for a refund. This should be possible for most, though not all, purchases. The process is pretty straightforward.
If you recently ordered something from Forever 21 and it didn't turn out to be what you were expecting, you need to learn how to return your purchase for a refund. This should be possible for most, though not all, purchases. The process is pretty straightforward.
You can only return Forever 21 orders online. The company no longer has brick and mortar stores, so you can no longer return items in person.Forever 21 does not offer exchanges. If you want to exchange your order for something different then you need to first return it and then place a new order.To qualify for a refund, your return must be made within 30 days of purchase.Original shipping costs are not refunded.A fee of $9.99 will be deducted from your refund for return shipping and processing costs.Returns must be unworn, undamaged, unwashed, with original tags intact, in the original packaging which must be in a resealable state.Beauty products only qualify for a refund if they are unused and still sealed in cellophane.Furniture, wall art, lamps, mirrors, and artificial trees may be subject to an additional 15% restocking fee, deducted from your refund.The following items do not qualify for a refund: clearance items, any items marked "final sale," individual items from a bundle, items assembled by you, special orders, personalized items, cloth face masks, lingerie, other undergarments, and swimsuits.You can locate your order number in the confirmation email you were sent when you placed the order. It is also located in the orders section of your Forever 21 account.The company will have the final word on whether or not your return meets the standards to qualify for a refund.
Forever 21 home page
Forever 21 returns center
Ideally, you should use the box it was originally shipped in.
Once the company has received your return and processed it, it will make your refund to the same method of payment you used to place the order.
If you need any assistance, call a Forever 21 customer support representative. You can reach one from Monday to Friday from 6:30 am to 6:00 pm PST and on weekends from 9:30 am to 7:00 pm PST.
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