Forever 21 has a specific return policy for items purchased online that aims to accommodate customers while ensuring a smooth return process. When shopping online, customers have the opportunity to return items within thirty days of the order being received. The items must be in their original condition, meaning they should not show signs of wear or damage, and must have all original tags still attached.
In addition, certain items are considered final sale and are not eligible for returns. These typically include items such as swimwear, intimates, and any accessories that have been opened or used. For the return process, customers can choose to either mail the items back or return them in-store, if they have a Forever 21 location nearby.
It is advisable for customers to keep any original packing materials and shipping receipts until they are sure they will not be returning their items. To find specific instructions on how to proceed with a return, including mailing instructions or in-store return details, customers should refer to the current Forever 21 website for the most updated and comprehensive information.