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Fitbit Customer FAQ

Top Answers & How-to Guides

What is Fitbit's Phone Number?

The question we are asked most often is about how to talk to Fitbit customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...
Ask any question you have about Fitbit customer service, get an answer now.
Contact Fitbit customer service

Account Recovery

How Do I Recover My Fitbit Account?

As a Fitbit user, you want to be able to log into your account and see your progress. When you cannot log into your account, you can...
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Product Returns

How Do I Return a Product to Fitbit?

Fitbit has products that blend sleek technology with fitness monitoring benefits. These products are an investment in your health and...
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Adding Devices

How Do I Add a Second Fitbit to My Account?

Fitbit is a fun way to keep track of your wellbeing which is made easier by owning more than one device. Fitbit makes it possible to...
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Repairs

Can my Fitbit be repaired?

If for some reason your Fitbit is broken or has stopped working, don't fret. We looked into all the ways to report it to the company...
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Device Support

How do I get device support from Fitbit?

Fitbit's are great but as with any technology, they can break. Follow this guide to get the device support that you need to get your...
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Warranty Claims

How Do I File a Warranty Claim for My Fitbit Device?

However, as is common with all technology, Fitbit devices do malfunction from time to time and in some cases it is not your fault....
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App Troubleshooting

How Do I Do If I'm Having Problems with My Fitbit App?

If you are having any issues with your Fitbit device or app, here are some helpful tips to assist you.
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Water Resistance

Can I swim or take a shower with my Fitbit device on?

Yes, you can wear your Fitbit device while swimming or taking a shower. Most Fitbit devices are water-resistant and designed to withstand...
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Help me with my Fitbit customer service issue

Ask any question you have about Fitbit customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Apple Customer FAQGoogle Customer FAQSamsung Customer FAQ
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