Fitbit charger *. Strap keeps coming off fitbit. Not sure if new strap will hold or if...

GetHuman-ntaxin's customer service issue with Fitbit from June 2018

Help with my Fitbit issue
The issue in GetHuman-ntaxin's own words
Fitbit charger *. Strap keeps coming off fitbit. Not sure if new strap will hold or if i need whole new charger
GetHuman-ntaxin did not yet indicate what Fitbit should do to make this right.
I have an issue with Fitbit too
How GetHuman-ntaxin fixed the problem
Get new wristband which will hopefully work
Please help with my Fitbit issue
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Fitbit

Customer service issue
Reported by GetHuman-ntaxin
Jun 24th, 2018 - 3 mons ago
I have an issue with Fitbit too
Fixed
Seen by 10 customers so far
Similar issue to 414 others
0 customers following this
Items needed
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Timeline
GetHuman-ntaxin started working on this issue
Jun 24th 11:00am
GetHuman-ntaxin confirmed the issue is fixed. Hooray!
Jun 24th 12:03pm
GetHuman-ntaxin confirmed the issue is fixed. Hooray!
Jun 24th 12:18pm