Hi there - I purchased my Versa today after using a Charge for * years. I’m testing cli...

GetHuman814958's customer service issue with Fitbit from June 2018

Help with my Fitbit issue
Hi there - I purchased my Versa today after using a Charge for * years. I’m testing climbing stairs and it’s not counting floors at all. Is there a simple fix for this, please? Thanks.
I trust that Fitbit will make this right and come up with a resolution that is fair.
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Fitbit

Customer service issue
Reported by GetHuman814958
Jun 24th, 2018 - 2 mons ago
I have an issue with Fitbit too
Fixed
Seen by 4 customers so far
Similar issue to 413 others
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Items needed
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Timeline
GetHuman814958 started working on this issue
Jun 24th 2:33am
GetHuman814958 indicated the issue is not fixed yet.
Jun 24th 3:39am