Facebook Customer Service Issues

Hello, my Facebook account has been hacked, and the primary email address has been changed. I am seeking to have my Facebook account restored. The primary email address was altered from [redacted] to [redacted] on Tuesday, May 17, [redacted], at 23:09 (UTC+08). I need my account reset because this email address does not belong to me, and I am now unable to access my account as the hacker has changed my password. I have created a new email address, [redacted], to prevent the hacker from accessing the old email address. I kindly request you to use this new email address to restore my account. Thank you. Regards, Ingo W.

After my laptop was stolen, both of my Facebook accounts were hacked, and I lost access to them. One account has been restored, but I can't post or comment for 33 days. The other account is still blocked and seems to be registered to someone named Tran That. Unauthorized withdrawals of £[redacted] were made from my Paypal account on May 17th and 18th to pay Meta Facebook for advertising, which I didn't authorize. I changed my Paypal password, but I haven't been able to reach a human at Facebook yet, despite submitting my driving license for verification. I reported the issue to Paypal. I suspect the hackers posted something to prevent me from accessing my account. Unfortunately, I can't change the password on the hacked account since I can't access it. I would appreciate any advice. Thanks, Matt Lupton-Levy.

Before [redacted], our Facebook business page for Instant Classic Tattoo LLC in Lafayette, Louisiana was compromised. Charles G. Bear, the original creator of the page and owner of the business, used the email [redacted] to set it up. Unfortunately, both his Facebook account and email were hacked, leaving him unable to recover passwords. Moreover, the recovery account [redacted] was also removed from the administrative page. We are eager to regain control of Instant Classic Tattoo's Facebook page and are prepared to provide legal documentation proving Charles Bear's ownership. Please advise on the necessary steps to reclaim our account. Thank you for your assistance.

Hello, Facebook team, I am reaching out to discuss an unusual situation I encountered when browsing a friend's check-ins on their about page. In the section related to a hotel we recently stayed at in Spain, there appears to be a photo of a woman breastfeeding twin babies, serving as an explicit advertisement for the hotel. Strangely, this image only pops up on my phone and not on my friend's. I have already checked my phone for viruses, but I am puzzled by this discrepancy. Should I contact the hotel to bring this issue to their attention? Your assistance in looking into this matter would be greatly appreciated. The friend's about information is under David Osborne's Check-Ins for Hotel Catalonia Ses Estagues. On his page, he sees a grey blank square, while I am presented with the unexpected photo. Your help in resolving this mystery is much needed. Thank you for your attention to this matter. Best regards, - K. F. Email: [redacted]

My Facebook account was disabled on Friday, May 13, [redacted], due to unauthorized access despite having 2-Factor Authentication. I only learned about this when I received an email notification regarding the impending deletion of my account. I tried to appeal using the provided form but encountered issues submitting it. The form requests me to log in, which is impossible as my account is disabled, and there is no option within the account to request a review. I need to appeal this disabling urgently as I followed all security measures, including a unique password and 2-Factor Authentication. Despite this, an unauthorized individual managed to reset my password without my knowledge. Access to my account is crucial for my work as a Marketing Manager and for staying connected with personal contacts.

Hello, I am facing difficulties with my account as I am unable to post things. Whenever I try, it takes me all day to post just one thing, and at the end, a window pops up with an error message saying, "SOMETHING WENT WRONG." This issue persists even after several attempts that last for up to 10 minutes. I am concerned about this problem as my customers rely on my updates. I apologize if there was any misunderstanding. My livelihood depends on this account, especially since I now ship items, although I encounter limitations with larger packages. I kindly request your assistance in resolving this issue so that I can continue to provide for my family. Thank you for your attention to this matter.

A couple of months ago (March [redacted]), the Facebook app on my phone logged me out of my account. When I tried to log back in, it prompted me to get a code from the site's code generator, as if I was logging in from a new browser. I attempted to log in on my laptop, but I was also logged out on Google Chrome, facing the same issue. I don't have the account logged in on any other device. Facebook offered submitting a photo of my ID as an alternative to the code generator, but I have not received any response. I've had this account for nearly 15 years and would like to regain access to it.

My name is David A. Mell, and my full name is David Alan Mell. On my education section, I wrote "I am smart." I recently received a notification that my Google email was linked to my account. In a mistake, I denied recognizing it as mine. However, I have now verified my account. The emails associated with my account are [redacted], [redacted], and [redacted] After submitting my driver's license through the program, I was informed multiple times to provide additional ID information, which I have done six times. I kindly request that my account be unlocked so I can resume using it. Messenger is essential for my studies and business connections. There is a discrepancy between my recorded birth date and my driver's license, intentionally done to conceal my actual birth date. I seek your help in unlocking my account promptly. Thank you.

I am locked out of my Facebook account. I have verified my emails, provided a picture of my driver's license, and answered all the information requests. However, my account remains locked due to a forgotten email that was not acknowledged. I have patiently followed all the steps multiple times. I urgently need access to my account for school and professional communication purposes. My primary email is [redacted], and I have emphasized my intelligence for educational purposes. Additionally, there is a discrepancy in my birthdate between Facebook and my driver's license. Please unlock my Facebook account promptly. Thank you.

I am Janet P. Ismail. I traveled from Canada to Sydney, Australia in March and returned on April 24th. While in Australia, I used a different SIM card to stay in touch with my friends and family. However, I am now experiencing an issue with my Facebook and Messenger accounts since April 26th. When trying to access my conversations with my relative Lenny Isaac, I received a message stating that the page is unavailable due to a technical error. Despite attempting to reload the page several times, the issue persists. I kindly ask for assistance in resolving this matter promptly. Please contact me using the provided phone number. Thank you for your help.

Prathamesh, you have disputed the decision. Typically, it takes slightly more than a day for us to assess your information. Your Facebook account is currently invisible to others, and you are unable to utilize it. Next steps involve reevaluating your posts and comments. Please note that our review process may be delayed due to the effects of the COVID-19 pandemic. If any of your posts or comments comply with our Community Standards, they will be reinstated, granting you access to your Facebook account once more. Conversely, if your posts or comments violate our guidelines, your account will be permanently deactivated, and you will not be able to dispute the decision. For more information on our Community Standards, kindly log out of Prathamesh Chavan. Please assist me, as there seems to be an error in my post. My account appears to have been compromised.

Hi Sk Saiful, Regarding your recent dispute with our decision on November 3, [redacted], please note that we are in the process of reviewing your information. It usually takes us slightly over a day to complete this review. During this time, your account remains invisible to other users on Facebook, and you will be unable to access it. Our next steps include reassessing your account status. If we determine that you meet the age requirements, you will regain access to your Facebook account. However, if we find that you do not meet the age criteria, your account will be permanently deactivated, and you will not have the opportunity to dispute this decision further. Thank you for your understanding.

Hello, my name is SK Saiful Dekliya and I am reaching out to request the reopening of my Facebook account which was disabled without warning due to being underage. I have attached a copy of my identity card from Kolkata to prove that my name is genuine. I have tried to contact Facebook support but have been unsuccessful in resolving the issue. I have never provided my card details before, and I am devastated as many of my relatives and friends use this account to stay in touch with me. I have always ensured that my account does not display any inappropriate content or behavior. I kindly ask the Facebook team to review my situation, provide clarity on any mistakes made, and restore my beloved account. Thank you for your assistance and understanding. Sincerely, SK Saiful

A friend used my phone to log into their Facebook account using my app. When I got my phone back, I realized they were still signed in, so I logged them out. However, when I tried to log back into my own account, I ended up seeing my friend's profile instead of mine. I've attempted to change my password through both Google and Facebook, and have tried various troubleshooting steps in the app settings, all without success. This issue seemed to start after my friend installed Facebook Lite and Messenger Lite on my phone without my knowledge. I just want to regain access to my account and remove my friend's profile from my phone. Thank you.

Dear Sir, I would like to report that my Facebook account has been disabled due to community standards disagreement. Despite my efforts to comply with the guidelines, my account was mistakenly disabled. I kindly request you to review my account promptly and reinstate it as I rely on it for various social media platforms such as Battleground Mobile India and Instagram. I have always respected the rules and I am confident there has been an error. Thank you for your attention to this matter. Account Name: Tarak Ram Date of Birth: 03/08/[redacted] Linked Phone Number: [redacted]

Hello, I need assistance as my account has been compromised due to a virus on my Facebook. I am unable to access my Sirle Meister Facebook account. My current home address is Metsa 40a -1a, Tallinn, Estonia. I have been working at Telia since [redacted]. Previously, my email was [redacted], but I have not used this address in about 15 years. I have since updated it to my new email, [redacted] However, Facebook still requests my old email for login even after changing my password, resulting in access issues. I am willing to provide my passport and ID card photos for verification purposes. If possible, kindly send the new password via SMS to +[redacted]0 or contact me for further clarification at [redacted] Thank you.

Greetings, My name is Sk Saiful Dekliya from Kolkata. I would like my Facebook account to be reopened. I am attaching a copy of my identity card from Kolkata to prove that the account belongs to me. Facebook disabled my account without warning, citing underage reasons. Despite my attempts to communicate with them, I have not received a satisfactory response. I have never entered my card details before. My account disappearance has saddened me as it keeps me connected with relatives and friends. I always ensure that my behavior and content are appropriate. Please inform me of any mistakes I may have made and reinstate my account promptly. Thank you for your assistance. Best regards, Sk Saiful

Aakash, you disagree with the decision. It usually takes about a day to review your information. Your account is not visible on Facebook, so you cannot use it. What happens next? We will review your posts and comments again. Due to the global pandemic COVID-19, we have fewer staff available to review information. This means we may not be able to review your account. If we find that any of your posts or comments follow our community standards, we will restore access, and you can use Facebook again. If we find that your posts or comments do not adhere to our community standards, your account will be permanently closed, and you won't be able to appeal. Learn more about our community standards. Logout from Aakash Meena.

I recently received a message on Messenger from what I thought was my cousin, asking for help with recovering accounts due to his phone issues. After unknowingly providing a Facebook recovery code, I discovered I was scammed when my debit card was declined from fraudulent charges. My bank flagged several attempts to charge over $[redacted] via Facebook Pay. They cancelled my card and issued a new one. I found out that I was locked out of my Facebook, Yahoo, Instagram, and Twitter accounts. To make matters worse, the hacker texted me asking for something in return to unlock my accounts. I suspect this person has committed multiple felonies by now. After regaining access to my email following a conversation with Yahoo support, the hacker changed all my account emails, making it difficult for me to reset my passwords. I'm stuck in a loop and desperately need assistance.

I recently helped a friend recover their Facebook account using my email address. However, the next day I received a message that my email was removed and replaced by [redacted] This resulted in me being locked out of my own account, although it is still visible online. I submitted my ID for verification and was granted access for about 10 minutes before being locked out again. I created a new account and sent out friend requests. When I went to upload a new profile picture, I discovered that my new account had been suspended for violating Community Standards even though I had not posted anything inappropriate. My original account remains active and has not violated any standards. What should I do in this situation?