Facebook Customer Service Issues

I unintentionally installed ransomware that allowed a hacker to gain access to my Facebook account and change the primary email and password. Upon receiving an email notification about these changes, I acted quickly and followed the link provided by Facebook to lock my account. Now, when trying to regain access, I am stuck in a loop with the login identification link. I am faced with the options of sending an email to the hacker to reset the password or entering my birth date, which I had set as random when creating the account. Without a phone number or additional email for verification, I am at a loss. I am in need of assistance as I did not anticipate becoming so reliant on this account.

Dear Team, My personal account recently got disabled, and I am unsure why. This has been really discouraging. I did not engage in any improper activity, but suddenly found myself logged out of Messenger and Facebook. I am concerned that there might be an issue with my phone, internet, or a potential hacking attempt on my account. I suspect that joining numerous educational groups recently may have triggered the automated system to suspend my account, assuming I was spamming users. My account is not only connected to educational pages and college groups but also holds sentimental value as it has 11 years' worth of memories, friends, and important connections on it. I am hesitant to create a new account from scratch, as I want to retrieve all the content and connections I had. I have already submitted my ID and phone number for verification, but I have not received any response yet. Please assist me in recovering my account as it holds significant importance to me. Thank you for your time and consideration. Sincerely

I'm reaching out regarding my original Facebook account. On May 13th, while using Facebook, an explicit photo was uploaded to a friend's account. I messaged his wife, Elise E., to alert them of the hack and sent a screenshot through Messenger. Subsequently, my account was disabled for violating community standards, which I understand. Unfortunately, I have lost access to all my photos and memories, including those of my late father. Facebook contained precious memories I wish to recover. I kindly request assistance in restoring my account. I am willing to accept any restrictions on my posting ability; I simply want access to relive the moments of my children's growth and my time with my late father.

Hello, I am experiencing difficulties accessing my Facebook account due to my phone crashing and being unable to recover it, in addition to forgetting my password. Despite requesting a 6-digit code to reset my password via email, I have not received any emails after multiple attempts. I have verified that the correct email address is linked to my account as I receive notifications from it. Adding to the issue, my phone number has changed, and I am unable to receive the code via SMS on my new number. Even after trying to locate my account using my name, it was not found. However, my friends have confirmed that my account is still active. I am seeking assistance in reconnecting to my Facebook account. Best regards, Jean Emmanuel Fradin

This morning, I was informed that someone in Buenos Aires, Argentina accessed my Facebook account without permission. I denied it was me, leading to the account being suspended due to 28 explicit posts made while I was asleep. I am distressed as I did not create these inappropriate posts, especially involving underage content. Despite changing my password and providing my ID to confirm my identity and location, I can only wait for a review in 48 hours. It is frustrating that my account may still be banned if these unauthorized posts are linked to it, despite not being responsible.

Dear Prathamesh, I noticed your disagreement with our decision. We typically take just over a day to review the information provided. Currently, your Facebook account is not visible to others, and you are unable to use it. Due to the COVID-19 pandemic, there are fewer reviewers available, leading to potential delays in the process. We will reevaluate your posts and comments to ensure they align with our Community Standards. If we determine that your content complies, it will be reinstated, granting you access to Facebook again. However, if your posts or comments violate our standards, your account may be permanently disabled. Please refer to our Community Standards for further information. Feel free to log out if needed. Best regards, Prathamesh Chavan.

I need help accessing my work Facebook account. I did not set it up originally and took over from someone else. My name on the account is Nicole ALSA Rocky, and the connected phone number is our office landline, [redacted]. I forgot my password and can't receive a verification text since it's a landline. I've tried the email route but don't get notifications. Uploading my photo ID didn't work because of the name discrepancy, as the account shows "Nicole ALSA Rocky" while my ID shows Nicole Hebert. I'm looking for assistance to regain access to the account through another method.

I have not used Facebook for several years, and I never open any emails or text messages related to social media. Lately, I have noticed that several people have created accounts using my email address, which is concerning. It appears to be a case of identity theft. I am looking to report this issue to Facebook, other social media platforms, and potentially the FCC. The situation is unacceptable, and I believe these accounts should be closed. I hope to speak to a live representative at Facebook, but I am open to any reasonable suggestions on how to address this issue. I am reluctant to change my email address, but I am determined to stop those who are impersonating me.

There has been an issue with someone impersonating a military man named Michael Thompson. The individual pretended to be a white man but is actually Nigerian. They spammed and deposited counterfeit money into my account, totaling $69,[redacted]. The impersonator claims to be from Nigeria and portrays Michael Thompson with fake photos of him, his wife, and daughter. Even after blocking the person on Facebook, they continued to follow and message me, even doing a video call where their true appearance as a black man was revealed. It is concerning how they obtained these fake military-related photos. This individual's behavior is unsettling, so I've taken steps to keep them blocked.

My account was disabled due to unauthorized access. I tried to appeal but cannot log in due to a review message. I created a new account, but it got disabled too. I used to have a business page for Ryski Electronics. I have been charged $[redacted].93 for ads on dates I didn't run any ads. I want Facebook to restore my account.

My Facebook has been hacked. The hacker removed my mobile number, making it impossible to receive a recovery code that way. Although my email is still linked, the hacker added a security key, resulting in encrypted emails when I try to recover my account. I, like many others, have reported the account, possibly leading to its deletion or suspension. Unfortunately, I cannot contact Facebook to explain my issues since the encrypted emails prevent me from receiving codes. I've submitted my ID once, but the system won't allow me to do it again and prompts me to log in, which is not possible. I am at a loss and really want my account back, as it contains cherished pictures and memories with my children. Any assistance would be greatly appreciated. Thank you.

Good afternoon. I'm Sergey Sherman, and I am requesting to unlock my account @serioja_sherman. Dear Instagram team, I can provide necessary documents and photos to prove ownership of the account, associated phone number, email, and other details. My profile is significant to me with about [redacted] posts and over $50 invested in Facebook advertising. I have shared unique and beneficial content for the audience and social network growth. I can verify my personal photo on the profile and the attached email address. I acknowledge any mistakes made concerning Instagram and Facebook Community Standards and am willing to comply with the rules more carefully in the future.

Dear Support Team, I am writing to request assistance as my official Facebook account has been disabled unexpectedly. I have already submitted an appeal to the Facebook team as I am confident that I have not violated any community guidelines. My account contains my real name and accurate personal information matching my official documents. It seems that my account may have been compromised due to logging in through a fake advertisement while playing "Battle Ground Mobile India." I am eager to have my account reinstated and kindly ask for your help in recovering it. Thank you for your attention to this matter. Sincerely, Syed Muid [redacted] [redacted]

My Facebook account was hacked recently. Today, when I tried to log in, I noticed that after logging in, the name displayed is ALY BA or Ba Aly, along with another person named Tara Lanae. These names keep changing, and they have altered the emails linked to my account and changed my password multiple times. Despite this, my contact number remains unchanged. When I attempted to delete the account, it locked me out. I am unsure what steps to take next, as the situation is alarming and appears to involve individuals I don't know. I even reached out on my account to inquire why they took over my account, but to no avail. My name and account now seem connected to this person and their circle of friends. Despite trying the advice shared about recovering through phone numbers and emails, I have not been successful. The only component that seems to be mine on the account is my phone number, which I have been unable to remove.

In [redacted] or [redacted], I established the "Live Oak Academy Rams" Facebook group for alumni from Live Oak Academy in Kreole, Mississippi. Originally a private group for alumni contact and reunion planning, it somehow transitioned to public, and I lost admin privileges, leading to frequent spam issues and image alterations. Reinstating my admin status would allow me to restore privacy, remove fake accounts, and assign new admins for security. Although currently on a Facebook break with a deactivated account, the group remains active and plagued by spam despite multiple reports that yield no action.

At 1:25 a.m. on May 17, [redacted], my account was compromised by a hacker who changed both my email address and password, rendering me unable to access my account the next morning. Despite receiving emails notifying me of the changes, attempting to reclaim my account through the provided link led to Facebook requesting confirmation from the hacker's email, creating a frustrating deadlock. Searches for my original email associated with Facebook now yield no results, and since I never added a phone number to the account, my only lead is the hacker's email. Unfortunately, the recovery process continues to loop back to emailing the hacker for confirmation. This situation is distressing as I have over a decade's worth of precious photos and memories on my account. How can I regain control of my account and retrieve my cherished content?

My previous phone number is linked to a FACEBOOK account that got locked on DEC 6, [redacted]. There are crucial messages related to a murder investigation of my former partner Ethan Mitchell. The individuals I suspect of being involved in his death have hacked my account to hinder the investigation. The account can log in but freezes or remains locked, depending on the device. The photos of Ethan are only on that account, and I urge for assistance to not let these malevolent individuals succeed. I require a contact number for Facebook to provide to the Police for them to assist in accessing the profile for the ongoing investigation concerning these wrongdoers associated with a band known as PANTYCHRIST, which I unwittingly became involved with. Thank you. - S.

Hello Facebook Team, I am Mr. Aman Singh Baghel and I am experiencing trouble logging into my Facebook account. I have been attempting to reset my password since yesterday, but I have not been receiving the OTP on my mobile number. Unfortunately, I have not linked an email address to my Facebook account yet. My mobile number is [redacted]. I have two accounts associated with this number, "BJP Fans Club" and "Aman Singh Baghel," which is my personal account. Despite my efforts, I have been unsuccessful in recovering the password for my Facebook accounts. Below are the account details: Name: Aman Singh Baghel Mobile Number: [redacted] Date of Birth: 24-08-[redacted] I kindly request your assistance in regaining access to my account. You can reach me at [redacted] or via email at [redacted] I am willing to provide any necessary documents or undergo any verification process required to recover my account. Thank you for your help. Sincerely, Aman Singh Baghel

I am having trouble logging into my Facebook account on my laptop as I've forgotten my password. The process of resetting it seems confusing. After selecting the forgotten password option, I am prompted to search using my email or phone number. As my emails are not being recognized, I am using my phone number. Despite finding my account with my profile picture, I am asked to log in with a password I cannot recall. This loop is frustrating. Although I can login using my phone, attempting to change my password in settings leads me through the same nonsensical process of entering a password I don't remember. How can I resolve this issue and regain access to my account efficiently?

Hello, I am still unable to access my Facebook account, Radiyya YACOUBOU BOUKARI. I am unable to generate a login code, and the person who has taken over my account still has control. Please assist me. My email below has not received a response from you. Is this normal? Regards. Sent from Yahoo Mail for Android On Sun, May 15, [redacted], at 17:51, Yacoubou Boukari Epse IDRISSOU Radiyya <[redacted]> wrote: Hello, how can I deactivate my hacked account, Radiyya Yacoubou-Boukari, as I no longer have access to it? The email address and code have been changed. Thank you for your prompt response. Sent from Yahoo Mail for Android