Facebook Customer Service Issues

My Facebook account was unexpectedly disabled on April 17, [redacted]. I was requested to verify via a code sent to an inactive phone number (+[redacted][redacted]) linked to my account. Since this number is no longer in use, I visited the MTN Telecommunication Company in Nigeria to confirm ownership, but without success. The phone number associated with my account is actually (+[redacted][redacted]) and I am eager to regain access without losing it. I have been using this account since September [redacted] and have always complied with Facebook's rules. I am willing to undergo any necessary security checks to recover my account. The email connected to the disabled account is [redacted] I urge Facebook to provide an alternative method for verification to restore access to my account promptly. Thank you. Chukwuemeka Pascal. My Facebook username is chukwuemeka.pascal.1.

My personal Facebook account has been disabled without any reason. I am certain I have not posted any illegal activities and I always follow Facebook's Community Guidelines. I use my nickname and real pictures, as well as my phone number on my account. It is very important to me since I have stored personal data there. I would kindly request to recover my personal Facebook account. Thank you, Facebook Team. Email: [redacted]

Good morning, My name is Kenneth Wayne Lyon and my Facebook account has been hacked. Despite reaching out to Facebook for help, I have received no assistance in resolving this issue. Due to the hacker sending messages and links to around 5,[redacted] of my friends, I kindly request for my account to be closed. There are numerous irreplaceable pictures on this account, and my daughter intended to inform my friends not to respond to any messages from me as they are fraudulent. Facebook provided links to resolve the matter, but they were ineffective as the hacker altered my email address and password. Last week, I created a new account, but Facebook promptly closed it after I alerted my friends about the hacking incident. I seek advice on how to proceed, and I would appreciate a human-generated response rather than an automated one. Thank you, Kenneth Wayne Lyon

Dear Sir/Madam, I am writing to address some concerns with my Facebook accounts, specifically "Chimdi Njoku" and "Kenneth Marshal." I established the "Chimdi Njoku" account in [redacted] during my graduation from Abia State University and the "Kenneth Marshal" account in [redacted] during my NYSC service in Edo State. Unfortunately, I am encountering difficulties accessing both accounts. I want to confirm my rightful ownership of these accounts under my legal name, Chimdiya Kenneth Njoku, also known as "Marshal." I sincerely request your assistance in resolving any issues that may be hindering my access to these accounts. I hope to regain entry to the Facebook community and appreciate your understanding and support in this matter. Thank you for your attention and consideration. Warm regards, Kenneth Chimdiya N. (Marshal)

Hello, I go by the name T. I manage an Instagram page called Cosmetics.by.tal, which is my professional platform. Recently, I used my father's credit card to boost posts for work purposes. However, he changed his credit card number without informing me, resulting in a debt of [redacted] ILS. To clear the debt, I used my boyfriend's credit card, belonging to April M., but now I find myself owing an additional 50 ILS. Unfortunately, I am unable to boost any posts currently as Facebook requires card verification. Despite following the verification process, the $1.00 transaction does not reflect in my boyfriend's Visa account. This issue not only hinders my advertising efforts but also impacts my client acquisition. I am seeking assistance to resolve this matter promptly. Thank you.

My Facebook account has been locked. I noticed some unusual activity on my account, leading to its lock on April 12, [redacted]. This is crucial for me, and I urgently need help to unlock it. Please provide me with alternative options to verify my identity, such as sending a code to my email or phone number. Name: Dipesh C. Email: [redacted] Phone: [redacted]

Hello everyone, I'm the owner of a web agency, TAGWORX.NET, and I manage THEATER NAUMBURG's Facebook page. Unfortunately, the previous administrator is unavailable and unwilling to provide access. We do have access to the email address, [redacted], associated with the page. Creating a new page would result in losing all followers and content accumulated over the years, which we aim to avoid. Access as an administrator is crucial for future advertising needs. We are looking for guidance on how to access the Facebook Page and potentially reset the administrator password. We are willing to provide any necessary data or documents to verify ownership and gain access. Thank you for your prompt assistance. Michael S. TAGWORX.NET Reutterstrasse 70 [redacted] Munich

Dear Facebook Team, I am Chidimma Ukah, also known as Imelda. My account was hacked after my birthday, and I requested people to report it for the Facebook security team to lock it, which they did on May 11th. I have been trying to unlock it with my ID, but it keeps getting rejected, possibly due to my incorrect date of birth on the account. I created this Facebook account in [redacted] after finishing secondary school and entered my date of birth as 09-05-[redacted] to conceal my real age, not realizing I could adjust the privacy settings later. I have since updated my ID with my actual date of birth, which is 09-05-[redacted]. I assure the security team that the account is mine, and my friend Ifeanyi Aniagoh, whose account is verified, can vouch for me, as well as my listed cousins. I apologize for this error and look forward to regaining access to my account. Thank you, Facebook Security.

I have been locked out of Facebook since February. Initially, they requested a copy of my driver's license, which I hesitated to provide. Attempted other means to contact Facebook without success. Created a new account in hopes of finding a phone contact to explain my situation. Received numerous emails instructing me to retrieve a code from my email. Unfortunately, I had to leave the sign-in page to get the code and then couldn't find where to enter it once I returned. Contacted my Android provider to set up email access on my phone, but ended up receiving multiple codes in various emails without knowing which one to use. By the time I tried them, they had expired. Received notifications from Facebook about unusual activity on my account but had no way to respond. Facebook even directed me to the wrong Randy Lash at one point. If this matter is not resolved, I will escalate it to the authorities and seek legal assistance. -Randy L.

Hello Facebook, I am Adam Butler, and my account has been hacked, my devices have been erased, and two-factor authentication has been activated by the hacker. Each time I try to reset my password, I am prompted for a 6-digit special login code authenticator that I cannot receive because my devices, phone numbers, and email address are no longer associated with my account. I have sent my ID to Facebook twice and followed the same process, without success due to the special login code requirement. Please advise on how to proceed and provide assistance in resolving this issue. Thank you, Adam Butler

My Facebook account has been hacked. The name of the account is "To Ma Tamara" with the email address [redacted] I have tried to verify my identity with my passport and driver's license. Despite changing the password multiple times, the hacker altered my email address to "[redacted]" and added their email, granting them access whenever I try to recover the account. I am also unable to receive the verification code on my mobile due to two-step verification. I am concerned about the privacy breach as the account contains pictures of my daughter and me. I need help recovering my account or permanently deleting it for security reasons.

I am experiencing difficulties accessing one of my Instagram accounts as I have been locked out and am unable to contact support. I have been attempting to regain access for over a year but no longer have access to the associated email address. The email was linked to my old school, which has since closed, making it impossible to recover. I am seeking assistance to log back in, delete the page, and prevent confusion with my main account. I have exhausted all options on the support page and am now considering contacting Facebook, hoping for a resolution. Any help would be greatly appreciated. Thank you.

Yéåsîñ, you have received a notification regarding the decision made on May 15, [redacted]. Typically, it takes just over a day for us to review the information provided. Currently, your account is not visible on Facebook, and access is restricted. Our team will conduct another review of your account; however, please note that due to the COVID-19 pandemic, there may be delays in the review process. Depending on the outcome, if your account is found to comply with our Community Standards, you will regain access to Facebook. Conversely, if it is determined that your account violates our Community Standards, it will be permanently disabled, and further appeals will not be possible.

Dear Facebook Team, I was greatly surprised when our business page was unpublished on 08-April-[redacted] without any warning. This came as a shock to me as I did not anticipate this action. While I believe we have not breached Facebook's terms, if we have, we sincerely apologize and assure you that we will not make the same mistake again. I appreciate Facebook's efforts to maintain a secure environment for all users. Please provide the reasons for the page being taken down and take the necessary steps to reactivate it. Thank you, Arab African International Securities [redacted]

Sohail, you have expressed your disagreement with the decision made. Typically, it takes a little over a day for us to go over the information you provided. Currently, your Facebook account is not visible to others, and you are unable to use it. Next, we will reexamine your posts and comments. Due to the impact of the coronavirus (COVID-19) outbreak, we have fewer staff available for this task, which may lead to delays in processing all accounts. If we determine that any of your posts or comments comply with our Community Standards, they will be reinstated, allowing you to access Facebook once more. Conversely, if we find that your posts or comments do not adhere to our standards, your account will be permanently disabled, and you will not have the option to dispute this decision. Thank you for your understanding.

When setting up Messenger on my phone, I linked my cellphone number to my account. A notification email was sent to my current email address, stating that there may have been unauthorized access to my Facebook account. The email requested me to answer security questions and change my password. Unfortunately, the email was sent to an old email address associated with a past internet provider ([redacted]). Consequently, I clicked on the "Secure Your Account Now" button mistakenly. As a result, I am unable to receive the code to unlock my account as the correspondence is being sent to the outdated email. I had assumed that my current email address, which I use for login, would have been updated accordingly.

After noticing a recent update for "Until You Fall," I decided to log in and play after months of not using it. Upon logging in, I realized I needed to log in through Oculus or Facebook. Despite attempting to log in through Oculus, I was prompted to use Facebook since the accounts were linked. However, when I tried to log in to Facebook, I received a notification that my account had been disabled. After checking my email, I discovered a warning about the impending account disablement sent at the end of March, which I had missed. I am unsure why my account was disabled since I do not post much and solely created it to play on the Quest 2. I am perplexed about the reasons behind the account disablement and worried my account may have been compromised. All I want to do is enjoy playing the game again.

On 4-25-[redacted], my Facebook account was hacked, and a photo of a naked girl was posted without my knowledge. I'm Mitch Johnson from Seymour, IN, and I'm 67 years old. You can reach me at [redacted] I provided my driver's license as requested to regain access to my account. Subsequently, my Amazon account was also hacked, but I managed to cancel unauthorized purchases in time. I'm seeking assistance in recovering my Facebook account as it holds sentimental value due to connections with family, friends, and acquaintances. Despite efforts from my daughter to create a new account, I face restrictions such as inability to reply or like posts. When I log into [redacted], I receive a message regarding my account's visibility status on Facebook. There seems to be an impending disablement scheduled for my account, and I'm encountering difficulties in re-sending my driver's license for verification due to email login issues. Any help will be greatly appreciated. Thank you, Mitchell D. Johnson.

I recently purchased a new phone and am trying to log in to my Facebook app, but I've forgotten my password. Fortunately, I am still logged in on my old phone, but I know this is not a long-term solution. My Facebook account is associated with my mobile number, not an email address, and I am not receiving an option to receive a verification code on my new device. The forgotten password page prompts me to recover using an email, but my account does not have an email linked. I attempted to verify my identity by uploading my driving license, but the active status of my account prevented me from doing so. When I tried an old password, it indicated that I changed it two years ago, but I can't recall the new one. Any guidance would be greatly appreciated. Thank you.

My father's account has been hacked. The account belongs to Kumhwan Lee and you can find it on Facebook at facebook.com/kumhwan.lee. The phone number linked to it is +[redacted]49, and the email address [redacted] is not working. I, Martin Lee, am listed as a family member on the account. You can find me on Facebook at facebook.com/gonsnice, with the phone number +[redacted]2 and email address [redacted] The account was hacked on May 16, [redacted], at 11:41 PM EST, and inappropriate content has been posted since then. We have not received sufficient help from Facebook Korea. We have tried to log in using the email address without success, but we can log in using the phone number. Changing the password is problematic as the verification code is sent to the phone number we log in with. I am now contacting Facebook Headquarters in the US to recover the Facebook and Instagram accounts. I propose listing me as a trusted contact to receive the verification code, reconnecting the email address [redacted] to the account for receiving reset codes, or considering any better solutions. This issue needs urgent attention due to the inappropriate content being posted. Your assistance in resolving this matter promptly is greatly appreciated. Sincerely, Martin Lee.