Facebook Customer Service Issues

I am currently experiencing a frustrating situation with Facebook. I am locked out of my own account, which has been tampered with by scammers claiming I won a $[redacted],[redacted] giveaway. They are posing as Facebook employees and even as Mark Zuckerberg himself. They requested $50 for shipping fees, which I refused. Since then, my account has been compromised, leading to unauthorized changes in passwords and emails. I have been unable to regain full control of my account, as it now shows a different name and email address. The scammers are using my account to contact my friends for money. I have tried to contact Facebook for help, but to no avail. This whole ordeal has left me feeling frustrated and helpless.

Samad, your account has been locked due to unusual activity. This could indicate unauthorized access. Your profile is currently invisible on Facebook for safety. We are guiding you through the steps to unlock your account. For instance, you can now receive messages and adjust your privacy settings. Be aware that your shared content can be viewed by a wider audience. Familiarize yourself with these settings and the recent changes. Additionally, as an adult user, certain restrictions intended for minors no longer apply to you. Review your new Facebook settings and enjoy the expanded features.

I recently received notifications that several of my posts were found to be in violation of community standards regarding child sexual exploitation. I understand the seriousness of these issues and will take necessary steps to address them. Thank you for bringing this to my attention so I can ensure my future posts align with the guidelines.

Dear Sir/Madam, I represent Lobos Real Estate in Calangute, Goa. Our Facebook account User ID is [redacted] We are encountering recurring issues with our account. Presently, we are unable to log in due to a suspension notification from Facebook. The message received states that our account does not comply with Community Standards and is not visible. It gives us 30 days to contest this decision before permanent disablement. We seek guidance on resolving this matter and request assistance with our Facebook account issue. Thank you, Sincerely, Lobos Real Estate Calangute, Goa Mobile No.: [redacted]

My account was unexpectedly disabled a month ago, and despite numerous attempts to recover it, I haven't received a working recovery code. I provided my identity card as requested, but the code they sent did not work. Even though I added my phone number, I did not receive any messages. I kindly request the Facebook admins to either restore my account or send a recovery code to my email, [redacted], or to either of these phone numbers: 01[redacted] or 0[redacted]. Name: Bruno Frank Michael Email: [redacted]

My phone was stolen on May 3rd, and I had to get a new one. Now, I cannot log into my Facebook because I can't receive the verification code on my stolen phone. This has led to me losing access to my account and all the valuable memories stored on it. I've tried submitting my ID, but because my Facebook uses my father's last name instead of my married name on the ID, I can't get it approved. I created a new account, but I can't reconnect with my late mother or best friend who have passed away. Losing these connections and precious memories is devastating because of a stolen phone. It feels unjust and unfair that the security measures in place can work against the real account owner. I remember my email and password; however, I'm unable to retrieve the code without my stolen phone.

Hello, I am experiencing issues with my Facebook account. About two weeks ago, I encountered a notification about a suspicious login, prompting me to close all active logins, inadvertently logging myself out in the process. Unfortunately, I couldn't recall my password and when attempting to reset it through the "forgotten password" option, the email and phone number associated with the account for recovery were unknown to me. After a few days, I managed to update my email address, but I am unable to proceed further as the app requests a login code sent to a phone number I no longer have access to. Despite following the required procedures and even submitting my ID card, none of these steps have resolved the issue. I continue to receive notifications about my account activity via email, indicating that my account is active. Any assistance in resolving this matter would be greatly appreciated. Thank you, Angela

My account has been compromised, and the hackers have changed the original email and phone number associated with it. This has made it difficult for me to regain access and verify my account. I am concerned about the posts being made in my name, which seem to be scams. Despite attempting troubleshooting options, I have not had success in resolving this issue. I have provided a clear picture of my passport to confirm my identity. I would like to remove all the unauthorized content and regain control of my account to restore my privacy.

Aakib, I received your disagreement regarding our decision on May 23, [redacted]. Typically, it takes a little over a day for us to review the information provided. Currently, your Facebook account is not visible to others, and you are unable to use it. Our next step involves reassessing your account. If we determine that your account complies with our Community Standards, you will regain access to Facebook. However, if your account is found to violate our Community Standards, it will be permanently deactivated, and further disagreements will not be possible. We are working to resolve this issue.

About three months ago, someone hacked my account. They were sending messages to all my friends pretending to be me and took over my entire Facebook. They changed my name to theirs but are using pictures of my family. Their profile picture shows my children, husband, and me on my son's boat from last Father's Day. If someone questions their identity, they block them when asked for phone numbers. I created a new account and they demanded money to give back access. They also attempted to take over my Instagram but I stopped them. Despite reporting this multiple times, I was told they are not impersonating me, so they keep using my account as if it's me. I want the account of Andrew S. closed, found, or removed. Please stop them from pretending to be me and using my family's pictures. Kindly contact me regarding this at my email address, [redacted].

To whom it may concern, My name is Lorenzo Hidalgo. On May 22nd, around 7:10 a.m., I was on my Facebook account when I logged out other devices. In doing that, I was also logged out from my phone which I was using. I tried for around twenty minutes with no avail. I received a couple of email alerts stating my phone number for recovery on Facebook was changed, and the hacker added a bogus +[redacted]3 type of number. The next alert a few minutes later, around 7:14 a.m., was the changing of the primary email with a bogus one that looked like [redacted] (something similar to this) and finally, a password change. I've tried to get back in and became partially successful when I saw my email show up as an alternative email. In doing so, I gained partial control back, but the hacker erased the email and phone number asap. I attempted to add a two-step authenticator for security reasons, but then I was sent into a never-ending cycle loop from entering a new email and re-entering a new email, receiving a six-digit code, and entering it over and over until my account was locked due to unusual logins. I subsequently sent them pictures of my ID that were approved numerous times, and after Facebook said it was reviewed and approved, I was instructed to click on a couple of links with passwords. I'm currently waiting to get back into my account, which is vital to me due to my involvement in the music industry. I own a small record label LLC, and most of my supporters and fans are on this account. I would appreciate all the help you could provide. Thank you, and I will be waiting for a response. Sincerely, Lorenzo Hidalgo P.S. At this moment, my account is invisible to my friends and supporters due to the lock-up. Thank you once again.

I'm having trouble accessing my account because the "Get Started" option is not appearing, only the "Learn More" option. Can someone please look into this and unlock my account? - Nithin A. Email: [redacted] Phone: [redacted] Password: KA16V56

I've encountered an issue with my Facebook account. I typically log in using my phone number, +[redacted]22. Today, when attempting to log in on my computer, I found myself locked out. Despite entering my password, which I securely stored, it didn't work. Upon regaining access, I noticed my number was linked to a different account belonging to a Vietnamese individual based on the language indicated. Subsequently, my phone and laptop Messenger apps logged me out too. I attempted to recover my account using my phone but was also logged out. Even after completing the identity verification and receiving a reset code from Facebook support via email, I'm still unable to access my account due to an "unknown error." I urgently seek assistance to safely and promptly regain access to my account and ensure my phone number is no longer associated with any other accounts. Thank you for your prompt attention to this matter.

To the concerned party, My name is Lorenzo Hidalgo. On May 22nd around 7:10 AM, I was on my Facebook account when I logged out of other devices. However, I was also logged out from my phone, which I was using. I tried for about twenty minutes with no success. I received a couple of email alerts indicating that my phone number for FB recovery was changed, and the hacker added a bogus number similar to +[redacted]3. A few minutes later, around 7:14 AM, I received another alert that my primary email was changed to a bogus one like [redacted] I tried to regain control and added a two-step authenticator for security reasons, but I got stuck in a loop of entering a new email, receiving a six-digit code, and getting locked out due to unusual logins. I've sent my ID pictures as requested by Facebook multiple times, but I'm still waiting to recover access to my account, crucial to my involvement in the music industry as I own a small record label LLC. Your assistance in this matter is greatly appreciated. Thank you for your prompt attention. Sincerely, Lorenzo Hidalgo P.S. Currently, my account is not visible to my friends and supporters due to the lock-up. Thank you once again.

I am unable to post, comment, or use Messenger for three days due to violating the Community Standards regarding nudity or sexual activity. The previous posts that led to this restriction are not visible to others. Further violations could lead to more severe account restrictions. If you believe there has been an error, you can dispute the decision.

I am Elizabeth H. Last night, my messaging account was hacked, and the hacker contacted me through my private phone number, which is not linked to Facebook. The hacker demanded payment to return control of the account, but I refused. I created a new account, but Facebook now threatens to close it for violating rules after just adding a profile picture. I'm frustrated with the lack of support for serious issues like being contacted by a hacker on my unlisted phone number. It's alarming as my safety could be compromised. I have evidence of the hacker's admission and the email used to contact me. I feel helpless as Facebook doesn't offer phone support. I seek assistance with this urgent matter.

I have both a Facebook and Instagram page that are connected. I recently tried to set up Instagram shopping by linking my WooCommerce Store through Facebook Pixel. I had to remove some products that were not permitted. Although I resolved any issues, I now face a problem: "Your shop cannot be published." Instagram states that after reviewing my Commerce account, they found it does not meet their criteria. I am told to visit Account Quality for more information and to request a review if I believe my shop should be published. Unfortunately, my account is not approved for Instagram Shopping and is not currently eligible due to violating their criteria. It's frustrating that there are no specific details provided about the issue, making it hard for me to address and correct the problem.

Hello, my advertising accounts have been inactive for months due to my lack of knowledge about the rules and steps needed to verify accounts. I acknowledge my mistake completely. After the initial deactivation, my actions on the account were spontaneous. For instance, I unknowingly created a new Facebook account after the deactivation, not realizing it was against the rules. I am now aware of my error and sincerely apologize. I understand that reactivating my account may not be possible, but I hope for a second chance. Thank you for your time and I apologize for any inconvenience caused. Sincerely, Adren M.

During my six years in prison, I authorized my brother, Michael King, to close my account using my information. However, my account remained open, leading to issues with my new account getting blocked, possibly due to sending a friend request to my daughter, Grace Garner Baird. Wanting to keep my old profile with a picture of me on my [redacted] Harley Dyna Glide, I tried to log in but realized my contact information had changed. Could I provide answers to security questions for the old account or receive a recovery code at my current email address, [redacted]?

Dear Sir, My account under the name Jalal Butt has been disabled by the community. I firmly believe I have not violated any of your rules and guidelines, and I hold great respect for you and your community. I am confident that an error has occurred, and I kindly request a review of my account to promptly reinstate my Facebook access. This is crucial as my account is linked to various social media platforms such as PUBG Mobile and Instagram, as well as several apps from the Play Store. Despite my adherence to all rules, my account was disabled. I urge you to reevaluate my account swiftly and to consider updating your reporting system for greater efficiency. Thank you for your attention to this matter. Account Name: Jalal Butt Date of Birth on Account: 03/Apr/[redacted] Linked Phone Number: [redacted] [redacted]