Facebook Customer Service Issues

Archive 1613

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1613. It includes a selection of 20 issue(s) reported February 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Nazmul, you recently received a decision regarding your Facebook account. Just a reminder, typically, it takes a little over a day for us to review the information provided. Currently, your account is not visible to others, and access has been restricted. What's next is that we will re-examine your account. Due to current circumstances with the COVID-19 pandemic, we have limited staff available to conduct reviews which might result in delays in processing. If upon review we determine that your account aligns with our Community Standards, you will regain access to your Facebook account. However, if it is found that your account violates our Community Standards, it will be permanently disabled with no option for appeal. Your understanding in this matter is greatly appreciated. Thank you.
Reported by GetHuman-djmohin on Wednesday, February 9, 2022 4:18 PM
Hello, this is my official Facebook account. I linked my Instagram account to my Facebook account, and a week later, my account got disabled. I am unable to log in to my Instagram and Facebook accounts. I have always followed Facebook's community guidelines and haven't done anything wrong on my official Facebook account. I kindly request your assistance in recovering my personal Facebook account and reactivating my Instagram linked to Facebook. Thank you, Facebook team
Reported by GetHuman7106976 on Wednesday, February 9, 2022 4:38 PM
I have submitted an appeal to recover my suspended Facebook account, but I have not received any response from the Facebook team yet. It has been a few days now since I submitted the appeal, and I am facing an issue where my account may be permanently disabled due to a disagreement with the decision made. I kindly request the Facebook team to address this matter promptly.
Reported by GetHuman7107007 on Wednesday, February 9, 2022 4:44 PM
My account was hacked while I was playing Free Fire. A message popped up on the screen saying my account was logged into another device. Upon checking my Facebook account, I discovered everything had been changed. Although my mobile number and Gmail were still linked to the hacked account, I initiated a password reset and logged out of all devices connected to my Facebook. Unfortunately, the hacker changed the password again and continues to play on my Free Fire account without my permission. I am in desperate need of help. I have information about the culprit's YouTube channel, Instagram, and phone number. Please assist me in reclaiming both my Facebook and Free Fire accounts. Your help would be greatly appreciated.
Reported by GetHuman7107023 on Wednesday, February 9, 2022 4:47 PM
Dear Facebook Team, I recently discovered that my account has been hacked while playing Freefire. A message appeared on the screen notifying me that my account was logged into from another device. I confirmed that everything on my Facebook account had changed, indicating it was no longer under my control. Strangely, the mobile number and email on the account still belonged to me. Despite resetting the password and logging out of all connected devices, the hacker managed to regain access and continue playing on my Freefire account. I am desperate for help in recovering both my Facebook and Freefire accounts. I have information on the hacker's YouTube channel, Instagram, and phone number. Please assist me in regaining control of my accounts.
Reported by GetHuman7107023 on Wednesday, February 9, 2022 4:52 PM
Hello Facebook Team, I have been unable to access my Facebook account for the last 5-6 days. I had set up two-factor authentication for extra security, which was activated, but after I was redirected out of the account, I have been unable to log back in. Whenever I try to log in, it prompts me to generate an authentication code, which I am not receiving via email or text message. I would appreciate any assistance in regaining access to my account. Username: S M Ashiqur Rahman (শাওন) Email: [redacted] Phone: +[redacted]78 Address: Flat-28, John Pritchard House, Buxton Street, London, E1 5AS, United Kingdom.
Reported by GetHuman-shawonl on Wednesday, February 9, 2022 4:55 PM
Hello, my name is Ngwe Gabriella. Unfortunately, my Facebook account has been hacked. The cover photo features a baby girl in a red gown with a floral hairband, a flat-screen TV, a brown chair, and a partially visible laptop. The profile picture shows a lady in a floral gown, black heels, and a black handbag with curled hair. I kindly request your prompt assistance in recovering my account. Thank you for your help.
Reported by GetHuman7106871 on Wednesday, February 9, 2022 5:02 PM
Hello, I am facing an issue with my Facebook business page. The page has become disconnected from my Facebook account. While it is still linked to my Shopify chat and I can receive messages from customers, it is no longer visible under my Facebook account, and I seem to have lost admin access. I have checked, and there is no other account or individual associated with the page from which I can request access. I require assistance from Facebook to help me regain access to the page.
Reported by GetHuman-infobaby on Wednesday, February 9, 2022 5:51 PM
I was contacted about winning a sweepstake, and the person asked for information through Facebook. While video chatting with my kids, I got logged out. After several failed recovery attempts, it seems my email on Facebook has been changed, making it impossible to regain access. This is distressing as Facebook is my only means of communicating with my children since I no longer have a phone.
Reported by GetHuman7107433 on Wednesday, February 9, 2022 6:42 PM
I believe my boyfriend accidentally placed an ad on my Marketplace account while using my phone, leading to my Facebook account being blocked. Despite my efforts to provide identification and proof of my location, including my Visa and BC ID, Facebook has not yet unblocked my account. I am seeking guidance on how to regain access to my account and use the Marketplace feature.
Reported by GetHuman-anetajan on Wednesday, February 9, 2022 6:43 PM
Good afternoon, my name is Alan Gonzalo Suarez. I am reaching out for assistance in recovering my Facebook account that was stolen a few months ago. Currently, I am using an account under the name Alan Suarez, but the stolen account is under the name Willyan Decasa. You can easily verify the account by checking the profile with pictures of me, my family, etc. If you compare both accounts, you will see they are identical. I would appreciate any help in recovering the account. Thank you for your time.
Reported by GetHuman7107467 on Wednesday, February 9, 2022 6:53 PM
I am having trouble accessing Facebook on my phone. After several unsuccessful attempts, my account got locked. Unfortunately, the only recovery option provided is through a phone number that I no longer have. Since my initial log in, I have changed my phone number and this is the only device I use to log into Facebook. It's frustrating as I have my games linked to my account on this phone.
Reported by GetHuman7107638 on Wednesday, February 9, 2022 7:46 PM
I recently received a notification about my account being compromised with 2 fraudulent posts. I secured my account and attempted to reset my password. However, the initial code provided was deemed incorrect when entered. I have been attempting to request a new code for the past week to regain access to my account. Can someone assist me in resetting my password for my account? Thank you, Jimmie B.
Reported by GetHuman-jnlbrook on Wednesday, February 9, 2022 7:57 PM
Hello, my name is Ngwe Gabriella. I am trying to recover my hacked Facebook account. The cover photo features a baby girl in a red dress with a floral headband, a flat-screen TV, a brown chair, and a partially visible laptop. The profile picture shows a woman in a floral dress, black heels, and a black handbag with curly hair. Your help in recovering this account is greatly appreciated. Thank you.
Reported by GetHuman7106871 on Wednesday, February 9, 2022 8:00 PM
Hello, a friend's Facebook and Instagram accounts have been hacked. Can anyone assist with this issue? She has tried to recover the accounts, but has been unsuccessful. Despite reaching out to Facebook's help center, she has not received a response. Assistance is needed to either restore or delete the accounts, as people are receiving messages from the compromised accounts. The Instagram account in question is _lin_len_kin. Your prompt response would be greatly appreciated. Thank you.
Reported by GetHuman7107763 on Wednesday, February 9, 2022 8:14 PM
I recently cleaned up the cookies on my computer to improve my online banking experience. However, this caused me to lose access to my Facebook account, which is how I keep in touch with family. Despite numerous attempts, I've been unable to regain access. Providing personal identification like my driver's license made me uncomfortable, and now Facebook is requesting my birth certificate. I find this excessive and frustrating. I simply want to regain access to my account without having to jump through unnecessary hoops. I am disheartened by this experience and will likely delete my account once I regain access. I hope my personal information remains secure. Sincerely, C.R. Holcomb Jr.
Reported by GetHuman-davlif on Wednesday, February 9, 2022 8:46 PM
Hello, my name is Steven Avella. Approximately a week ago, my Facebook Marketplace account was compromised and flooded with posts that weren't mine. After changing my password and deleting around 30 to 40 fraudulent posts, I informed those responding to them about the hack. Despite regaining access to my account a day later, it was once again inundated with scam posts that weren't mine. As I tried to remove them, my account logged me out. Despite my numerous attempts to recover my account, including providing my identification multiple times, I am still locked out. It's frustrating to be a victim of hacking and end up suspended by Facebook.
Reported by GetHuman7107948 on Wednesday, February 9, 2022 9:12 PM
My Facebook account has been locked because of suspicious activity, and no options are available to unlock it. I am eager to regain access to my account. Facebook name: Gondian Chhora Ashu Masram Email address: [redacted] Mobile number: [redacted] This account is crucial to me, so I kindly ask for any alternative method to unlock it. Thank you, Facebook team.
Reported by GetHuman7107960 on Wednesday, February 9, 2022 9:16 PM
My Facebook account is locked due to suspicious activity, and no options are appearing for me to unlock it. I would like to regain access to my account. Facebook Name: Gondian Chhora Ashu Masram. Email Address: *****@***.com. Mobile Number: ***********. This account is crucial to me, so I would appreciate it if you could provide another method to unlock it. Thank you, Facebook team.
Reported by GetHuman7107960 on Wednesday, February 9, 2022 9:20 PM
I deleted and disabled my Facebook accounts 2-3 years ago. However, when I searched for myself recently, those deleted accounts still appeared online. I am concerned as these accounts reflect a past I have moved on from. Despite following the deletion process correctly, they were not permanently removed. I need assistance to ensure these accounts are completely wiped from Facebook as intended. Thank you. - Jasmine K.
Reported by GetHuman-roghanij on Wednesday, February 9, 2022 10:59 PM

Help me with my Facebook issue

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