Facebook Customer Service Issues

Archive 1612

The following are issues that customers reported to GetHuman about Facebook customer service, archive #1612. It includes a selection of 20 issue(s) reported February 9, 2022 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Our association's Facebook page has been inactive since [redacted]. The original page creator is missing, and we are unable to locate them. As a member of this non-profit organization, I am eager to revive our online presence for our members. The TTAFVA is a non-profit group based in Trinidad, and we are looking to regain access to the page. We have a community of over [redacted] members who are ready to engage and make use of the non-profit platform. TTAFVA stands for Trinidad and Tobago Armed Forces Veterans Association.
Reported by GetHuman-gphilemo on Wednesday, February 9, 2022 4:17 AM
A known friend (or someone pretending to be) attempted to contact me via Messenger multiple times. They requested a code, but I was unaware of the context. After going through several codes, I discovered that my email had been changed. Subsequently, I logged out of my account and am now unable to access it. I am hesitant to provide personal information through the help screens and would prefer to speak with a representative to verify and restore my account. Assistance is needed to resolve this issue of a compromised Facebook account. - Andrea H.
Reported by GetHuman7105600 on Wednesday, February 9, 2022 4:23 AM
Dear Sir, my Facebook account under the name "Alistar Faisal" has been disabled after 1.5 years of use. I have had 5+ previous accounts disabled, but I am unaware of the exact reasons behind it. I am a medical student at Sir Salimullah Medical College in Bangladesh, and all the information on my account was accurate. I used the nickname "Alistar," and therefore I am unable to provide an official ID for verification. I am willing to change my current name on the account to my certified name, "Md Faisal Ahamed." Losing this account would hinder my communication within the medical community. I kindly request your assistance in restoring my account. Thank you for considering my case and giving me a chance to verify my identity with my real name.
Reported by GetHuman-atikfais on Wednesday, February 9, 2022 5:01 AM
My account got hacked three days ago, and the individual is currently using it. When I attempted to log in, he had already changed the number and email associated with it. Consequently, the recovery code is being sent to his email instead of mine. He utilized the number +[redacted]99 to commit this act. I am trying everything possible to prevent any fraudulent activity. The account belongs to me, registered under kipsmanu kogo, with the number +[redacted]60, and the email [redacted] Please advise me on how to proceed. Thank you.
Reported by GetHuman-kimaanki on Wednesday, February 9, 2022 6:15 AM
Hello, I am reaching out because my Facebook account was compromised three days ago. The hacker changed both my registered phone number and email address. They are now using the phone number +[redacted]99 to contact me. The account in question belongs to "kipsmanu kogo" and was registered with the number +[redacted]60. I am seeking assistance in recovering or securing the account to prevent any further misuse. Your prompt response is appreciated. Thank you.
Reported by GetHuman-kimaanki on Wednesday, February 9, 2022 6:25 AM
I recently received an email notifying me that my primary email address was changed without my authorization on Monday, December 27, [redacted], at 3:07 AM. Despite being advised by my girlfriend to secure my account immediately, I was unable to do so as I was in a location with poor internet connectivity. Consequently, I suggested that she create a new Facebook account for me to reconnect with friends and family. I am keen on securing my original account due to the valuable contacts and data stored there. Although I attempted to follow the provided instructions now, I am unable to access the email address used during the unauthorized change to reset my password. Please assist me in resolving this issue. Thank you.
Reported by GetHuman7105817 on Wednesday, February 9, 2022 7:32 AM
Aniket, I am writing to inform you that on February 9, [redacted], there was a disagreement regarding the decision made about your account on Facebook. Typically, it takes just over a day for us to review the information provided. Currently, your account is not visible to others on Facebook, and you are unable to use it. We are experiencing limitations in reviewing accounts due to the COVID-19 pandemic, which may result in delays in the review process. After re-examining your account, if it complies with our Community Standards, you will regain access to Facebook. However, if it is found to violate our standards, the account will be permanently disabled without the option to appeal. Remember to log out of Aniket Nimje, and you have the option to download your information in various languages.
Reported by GetHuman7105962 on Wednesday, February 9, 2022 9:39 AM
Hello! I set up a location on Facebook for my shop in order to tag us on Instagram, but I mistakenly entered the wrong address. I corrected it, but the change hasn't taken effect. I've been searching for a solution for two weeks now but haven't found one. The location is Mykiki in Surry Hills (Sydney). I initially entered Burkin Street, but it should be 1/[redacted] Bourke Street, Surry Hills, [redacted]. Could you please assist in updating this? It's crucial for our social media communication that people can tag us on Instagram. Thank you.
Reported by GetHuman7106026 on Wednesday, February 9, 2022 10:29 AM
Hello, my name is Montana Marie Evans. I received my new iPhone on February 8th and downloaded Facebook. I am now trying to set it up, but I forgot my password. I have tried to reset it, but the codes are not working, and my account is locked. This is my only way to contact family members. I have my passport and have tried to verify my identity, but nothing is working. I can provide a photo of my passport below to help me log back into my Facebook account. My email is [redacted] and my mobile number is [redacted]. The phone number listed may be used on my husband's account. The email is associated with my account and will help me regain access to Facebook. The name on my passport is Montana Marie Smith, as I am now married and forgot to update my name on Facebook. I appreciate any assistance you can provide to help me regain access to my account. Thank you for your help.
Reported by GetHuman7106079 on Wednesday, February 9, 2022 11:10 AM
My Facebook account was disabled, and I am unsure of the reason why. I have not received any notice regarding a violation of community standards. Facebook is asking for a government ID photo to verify my account and assess any potential breaches in the community standards. According to the email I received, the review process was supposed to take just over a day. I submitted my ID on February 1st, and now a week has passed without any response or update from Facebook. I would appreciate any assistance with this matter.
Reported by GetHuman-legarde on Wednesday, February 9, 2022 11:34 AM
I'm having trouble logging in with my Facebook account linked to my phone number. This account is very important to me as it is associated with my national ID card. Could you please help me resolve this issue? Thank you.
Reported by GetHuman-shovonaa on Wednesday, February 9, 2022 12:58 PM
Иван, Требуется подтверждение входа Похоже, вы пытаетесь получить доступ к своему аккаунту с устройства или браузера, которые обычно не используете. Чтобы вернуться на Facebook, требуется подтверждение вашей личности. У меня есть доступ к номеру телефона и почтовому ящику, связанным с аккаунтом. Что еще нужно для подтверждения личности? Пожалуйста, помогите мне восстановить доступ к аккаунту Facebook. Спасибо.
Reported by GetHuman7106251 on Wednesday, February 9, 2022 1:08 PM
I am facing a predicament with my Facebook account being compromised. The hacker altered all my contact information, rendering me unable to access it. The phone number and email associated with the account have been changed. Moreover, the security codes cannot be sent to my contacts as they are deemed not as my friends. The affected account is under the name Nicki Smith, and my business page is linked to it. I am seeking assistance to regain access. Kindly reach out to me at [redacted] or [redacted] Thank you for your help.
Reported by GetHuman7106428 on Wednesday, February 9, 2022 2:15 PM
Hello, I am experiencing some difficulties with my Instagram channel. I am utilizing a third-party app called Falcon, and they have identified an issue with the following error message sent from the API: "Response of type OAuthException: Application request limit reached (code 4, subcode [redacted]) - action is blocked. We restrict certain activities to protect our community." The Instagram account associated with our business is @forboflooringnl. Your assistance with this matter would be greatly appreciated. Thank you.
Reported by GetHuman-anouksa on Wednesday, February 9, 2022 2:36 PM
Dear M Yaseen, I understand your concerns regarding the decision made on February 7, [redacted]. Typically, our review process takes approximately one day to assess the information provided. Currently, your Facebook account is not visible to other users, and you are unable to utilize its features. Due to the impact of the COVID-19 pandemic, the availability of reviewers may be limited, affecting the timing of the account review. Rest assured, we will re-examine your account to ensure it aligns with our Community Standards. If your account complies with these guidelines, you will regain access to Facebook. However, if it is found to violate our standards, your account will be permanently disabled without the option to appeal. Thank you for your understanding and patience during this process.
Reported by GetHuman-ranayase on Wednesday, February 9, 2022 2:37 PM
I am having a serious issue with my Facebook account. Someone unauthorized has added two-step verification using a phone number I do not recognize. As a result, I am unable to log in successfully as they ask for a code sent via SMS to that unknown number. This person also altered my name on the account. To make matters worse, they have posted false information endangering my family. When attempting to verify my identity by submitting ID documents, Facebook refuses due to the modified name on the account.
Reported by GetHuman-nodance on Wednesday, February 9, 2022 3:43 PM
I need help resetting my Facebook password for the account with the username NäwÃß ZaDa. It's linked to my phone number +[redacted]91 as I no longer have access to my email [redacted] I believe my account may have been hacked by someone in the USA, as the IP address [redacted].[redacted].78.64 is showing that they are in Dallas, TX, using an iPhone 6s. Please assist me in regaining control of my Facebook account, I am very concerned about this situation.
Reported by GetHuman-faizinaw on Wednesday, February 9, 2022 3:50 PM
Nazmul, On February 8, [redacted], your account was disabled on Facebook, limiting its visibility for others and preventing its use. Typically, it takes slightly more than a day to assess the details you provided. Due to the COVID-19 pandemic, there might be delays in evaluating your account because of the reduced number of staff available for such reviews. If it is determined that your account complies with Facebook's Community Standards, you will regain access to your account. However, if it is found to violate these standards, your account will be permanently disabled, and you will not have the opportunity to appeal this decision. Thank you for your understanding.
Reported by GetHuman-djmohin on Wednesday, February 9, 2022 4:09 PM
Hello, my name is Ngwe Gabriella. Unfortunately, my Facebook account has been hacked. The profile features a cover picture of a baby girl in a red gown with a flower band in her hair, along with a flat-screen TV, a brown chair, and a partially visible laptop. The profile picture includes a lady in a floral gown, black heels, and a handbag with styled hair. I am requesting assistance in recovering this account promptly. Thank you for your attention to this matter.
Reported by GetHuman7106871 on Wednesday, February 9, 2022 4:11 PM
My Facebook account was compromised on July 4, [redacted]. Both my MSN and Facebook accounts were hacked, with two emails and my cell phone linked to them. The hacker changed the emails and phone number on my Facebook page, making it impossible for me to reset the password or recover the account by reporting it as stolen. Although I managed to regain access to my MSN account through my phone number, my attempts to verify my identity with Facebook, including sending a picture of my driver's license, were unfruitful. The hacker also took over my Wi.rr.com email, rendering it inaccessible. It appears the perpetrator might be located in Asia, as they added themselves as a friend on my account.
Reported by GetHuman-cschmold on Wednesday, February 9, 2022 4:15 PM

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