Facebook Customer Service Issues

It's been over a month since I've been able to access my Facebook account because I forgot my password. I've tried all the methods provided by the Facebook help desk, but none of them have worked due to the system being unresponsive. I even tried reaching out to my Facebook friends for help, but have not received any response from Facebook. I've also attempted the "forgot password" option multiple times and have not received any codes on my phone to reset my password. I've been unsuccessful in finding a direct contact for Facebook and that's why I'm here seeking assistance to regain access to my account. Your help in resolving this issue would be greatly appreciated.

I recently tried to log into my Facebook account from my home computer but realized I forgot my password. In attempting to recover it, I inadvertently triggered a security measure that blocked my account. After a week of trying to confirm my identity, I finally managed to submit my passport for verification. Upon receiving an email instructing me to click on a link to complete the account recovery, I encountered an issue where the link was deemed invalid and the password incorrect. Despite having waited over 72 hours since submitting my passport, my account remains blocked. I seek assistance in restoring access to my account as I have not engaged in any illegal activity. Thank you for your help in advance.

Hi GetHuman team, I am having trouble accessing Facebook Marketplace. They have informed me that my account has received 3 reviews for violating their Community Standards, which has led to my account being permanently blocked. I was only aware of one review and thought it had been addressed previously. I can still partially view a conversation in my Support Inbox related to this issue, but it only displays one message - my response to a Facebook claim. The claim was in regards to me selling boxes of collectible action figures without the figures, clearly stated in the ad. Despite clarifying this to Facebook, I received no further communication until I was blocked. I did not receive any notifications or messages from Facebook about any other alleged violations, therefore, I was not able to defend myself or address any additional claims. Currently, I am unable to reach Facebook to resolve this matter. I have attempted to report it as an error through Report a Problem but have not received a response. Any guidance on how I can: 1. Review the alleged violations. 2. Understand what actions I took to defend myself. 3. Communicate my concerns to Facebook and receive a response would be greatly appreciated. Thank you for your assistance. Best regards, E.R.

A Facebook user named Rachel Collins has been harassing and manipulating my Facebook pages, leading to my accounts being suspended or blocked. She has been creating numerous fake profiles of random women on the Facebook dating app, contacting me to solicit sex. Despite multiple complaints to Facebook authorities and an investigation conducted on her, the issue remains unresolved. Rachel has become a major nuisance by stalking me, sending harassing messages, and causing psychological distress through her actions. Her profile link is www.facebook.com/rachel.leighcollins.9. Thank you.

Hello, I am currently experiencing an issue with my disabled Facebook account. It was disabled citing inappropriate content, specifically relating to minors, which is not true. I solely utilize my Facebook for business purposes. The decision seems unfair as it appears to have been made without a proper review. My Facebook presence is vital for my business growth. I can be contacted at my email address, [redacted] The name of my affected account is Gabrielle B Laws. Kindly assist me in resolving this matter promptly. Thank you.

On December 31, [redacted], my account was hacked, resulting in it being disabled for a violation of community standards related to child exploitation. The hacker also made unauthorized charges on my card linked to the marketplace, totaling nearly $[redacted] before I could stop it. Subsequently, there were two more fraudulent attempts on my card the following day, each over $[redacted], raising my suspicions further. Despite my efforts, I have been unable to recover my page, which holds precious memories from over 12 years. As a parent of two young daughters aged 9 and 12, the thought of inappropriate content being posted on my behalf is distressing. My focus is on retrieving these irreplaceable photos rather than regaining access to the page. While rebuilding the page is possible, recovering these memories is crucial to me and my children.

Hello, I am Zina Wiggins, the Admin for our non-profit organization, New Beginnings Educational Center, with my Facebook account @zpwiggins. We are facing a problem where two accounts, @NewBeginningsMGM and @nbedcenter, got merged by the previous director, Perdale Johnson, who is no longer with the organization. The @nbedcenter account was accidentally deleted, and we need it restored as our website and email addresses are linked to it. Furthermore, the @NewBeginningsMGM account still shows Perdale Johnson as the business owner, although I was the owner for the @nbedcenter account before the merge. Since Perdale has left the organization, we do not wish to be associated with her on our business account. Please advise on the necessary steps to resolve this issue. Thank you, Zina Wiggins

My Facebook account has been locked for security reasons. Despite verifying my identity multiple times, the links provided to reset it are not functioning. When attempting to use the link in a browser, it says it's not found, and clicking on it redirects me to the identity verification process repeatedly. The option to log in and change my password leads me back to verifying my account. While I could create a new account, the painful reminder of my late son through memories is something I am not prepared to lose just yet. I appreciate the security measures, but I feel desperate as none of the email instructions are working, and I'm trapped out of my account with no way to contact Facebook. I urge them to either unlock my account or provide a functional link for account recovery. Your assistance is greatly appreciated.

Hello, I am writing to address the issue with my official Facebook account being disabled without any explanation. I have valuable personal data, photos, videos, and more stored on that account. I have appealed to the Facebook team to review my account as I am confident that I have not violated any policies. I have also submitted my real ID card to verify my identity. I kindly request the Facebook team to assist in the recovery of my account. Thank you, Zobayouar R. Email: [redacted] Date of Birth: 15/05/[redacted]

A person from my Facebook friends list messaged me asking for a phone code, and in my stress, I unknowingly fell for a scam. Now, I've been locked out of my account and threatened. The scammer even insisted I buy them a $25 Apple card or they wouldn't return my account. I'm struggling to get back in. My original email linked to the account was [redacted], and now the scammer has changed it. The secondary email still linked to it is [redacted] My previous phone number linked to the account was [redacted]. I fear I won't regain access without help. My name is Nicole Fullman, born on October 22, [redacted]. Some trusted connections on my account are my mother, Melanie Sims, and a friend named Dave Peters, who is an attorney.

Three years ago, I used to have the number ([redacted]), but my SIM card broke, and I couldn't recover my Facebook account linked to it. Recently, someone logged into my old account, but when I messaged them, they went offline. I discovered there's an unknown account with my old number, so I sent a friend request. The person accepted and confirmed it was their number recently, but they also had it before me. I'm shocked and confused as to who is using my old number, which two people had before me. How could someone else have used my number from three years ago, and even more recently, five months ago?

My personal Facebook account was hacked a week ago, leading to a suspension due to unauthorized activity. As this account is linked to my business pages on Facebook and Instagram, I'm unable to access those as well. After following the appeal process as instructed, there's been no response. Support mentioned an issue with the ID I submitted, my US passport, although I'm unsure why it was declined. They provided links to upload additional images, but I'm not sure if they were received. I'm eager to regain access to my account, active for over 12 years, crucial for my business connections. I'm struggling to resolve this matter and seek assistance to preserve my business profiles with vital contacts and followers essential for my small business. I'm in dire need of help to resolve this matter promptly. Thank you.

2FA Issue I added a prepaid number, [redacted], to my Facebook account under the name Riza Salim Romez. Unfortunately, I have forgotten the email address I used and no longer have access to it. I had set up 2FA/SMS in the settings some months ago, where a code is sent to my phone number every time I log in. However, since I haven't loaded the phone in a year, my network provider deactivated it due to their policy after [redacted] days without a top-up. I contacted them, but they couldn't find my number in their records and suggested I reach out to you for assistance. I urgently need to access my Facebook account to update the number and access Messenger. I hope these details help in resolving this issue.

I have been struggling to access my Facebook account for three weeks. Despite having two-factor authentication enabled, I can't receive the code on my old phone number linked to the account. I submitted my identification documents but haven't received any response from Facebook support. I need help resolving this so I can regain access to my account and disable two-factor authentication.

Hello Team, I need assistance with my Instagram account. Name: Prasad Yankanchi Username: prasadhy16 Mobile Number: +91 [redacted] Email: [redacted] Name on Insta: Er.Prasad HY Issue: On February 5, [redacted], I discovered unauthorized activity on my Instagram account where someone followed new people. After resetting my password, I am unable to log in. I received a message to wait for 24 hours, and now it says my account is disabled. I completed forms and sent required pictures as per support instructions, but have not received any response. My Instagram account is crucial to me. I urgently seek your assistance.

I am having trouble accessing my Facebook account. Several years ago, I used my university email address to create the account, but that email has been deactivated since the university no longer uses it. Even though I still have access to my phone number and password, Facebook is only offering to send a verification email to the nonexistent university email. This is causing issues for my business, as I cannot log in to my profile. I need Facebook to provide an alternative method of verifying my identity so I can regain access to my account. Your assistance in resolving this matter would be greatly appreciated.

Facebook requires swift management changes, especially considering the recent disappointing quarterly performance. As an investor, I'm disheartened by the company's decline, prompting me to sell my shares tomorrow. The once-acquired gains from years of holding on patiently have now dissipated, marking a significant setback. It seems that the company has neglected its duties to shareholders, possibly due to the management's socialist and Marxist ideologies. This has led to alienating free American users, resulting in a decline in user engagement. With their current trajectory, Facebook risks further problems ahead. Following a change in leadership, regulatory challenges are likely to arise from those who feel oppressed by the company's current practices.

Hello, I'm Theophilus Ohene Awuku Appiah from Ghana. I recently discovered that my Facebook account has been locked due to suspicious activity reported in my Gmail. Despite my efforts to unlock it using my PC, I keep receiving a message denying me access. I even submitted my birth certificate as proof of identity, but to no avail. I value this account that I've used for years. Here are the details: - Account Name: Theophilus Ohene Awuku Appiah - Connected Gmail Address: [redacted] - Account Phone Number: [redacted] Thank you, Theophilus.

There is a Marketplace group that has lost its administrator, leading to an influx of scammers who are sharing phishing links. Despite multiple reports made to Facebook, they have not taken any action to remove these scammers from the group. This lack of response is concerning as many users are falling victim to these fraudulent activities. The situation has caused frustration among group members who feel that Facebook is not prioritizing the safety of its users. The ongoing presence of these scammers is not only problematic but also harmful to individuals. The community is seeking a resolution to this issue and hoping for a more proactive approach from Facebook in addressing these fraudulent activities.

Dear Sir, I am having a problem with my Facebook account for the past two months. Every time I try to log in, it asks me to confirm my identity due to a security issue. On February 3rd at 12:45 AM, someone tried to access my account using the account recovery process with the email ([redacted]). I keep receiving a message saying that if someone is trying to access my account, I should take steps to secure it. I am unable to resolve this issue despite following the steps provided.