Facebook Customer Service Issues

I am locked out of my account and have submitted various forms of identification, including my birth certificate, social security card, and marriage license to verify my identity as 'Kristina Marie Hooper,' which matches my Facebook account. Despite multiple attempts, I am still unable to access my account. I am frustrated by the lack of contact information for support and the system's inability to recognize my information accurately. I am concerned about losing cherished family photos due to this issue. I urge you to address these technical problems promptly before legal action is taken. Please reach out to help me regain access to my account. Thank you.

My account name is Thomas W. Albert. The email addresses associated with my account are [redacted] (preferred) and [redacted] I reside in Richland, Washington. Two days ago, my account was hacked by someone who posed as a classmate needing help to access their account and asked me to send back a 6-digit code. I realized I was hacked when I couldn't access my account despite trying to secure it because my password was changed or not correctly registered. The hacker changed my phone number ending in 55 and added a fake email "[redacted]" Their location briefly showed as Washington DC. Facebook froze my account when they detected changes from an unfamiliar location. My attempts to secure it were thwarted as I was unable to create a new password due to multiple failed code entries. I submitted my driver's license for verification, hearing back from Facebook addressed as "Thomas Albert" instead of "Thomas W. Albert." I will wait 24 hours before trying again, feeling uncertain about success. Any assistance is welcome.

I have been attempting to contact you diligently. My iPod battery is running low, creating some concern for me. Suddenly, I found myself unable to send messages without any prior warning. I am unsure if this is an error or a consequence of my actions. I have not been given an opportunity to rectify any potential mistake I made today on messenger. There was no warning or explanation provided. I rely on my iPod for communication, and I am fortunate to have a Wi-Fi connection currently. It is 2 am, freezing cold, and I am feeling anxious as I am in a challenging location. I was waiting for my mom to pick me up, but now I cannot contact her. I feel overwhelmed, confused, and believe I must have done something wrong to deserve this. I apologize for any wrongdoing, even though I am not aware of what it might be. With my birthday approaching on the 14th, I am distressed to be facing this situation. I feel regretful, incompetent, and distressed as I am unable to reach out to anyone during this critical time.

My Facebook account under the name Salina Stanley has been hacked. The hacker sent spyware named brono, and then another person's picture appeared on my profile from 1/3-9/[redacted]. I've been struggling to get assistance for a month. Every time I reach out for help through Facebook, I end up getting locked out instead of receiving assistance. This situation is hindering my business growth, and I really need to regain access to my account. The affected Facebook account is [redacted]

Two of my comments were flagged for violating the community standards regarding spam. I understand that repeated violations may result in further restrictions on my account. If I believe there has been a mistake, I have the option to dispute the decision.

My Facebook account was stolen and subsequently locked on 05/26/[redacted] due to hacking activity. Originally, my account was under SRKASTK@hotmail, but the hackers changed the login email to SRKASTK@live. After discovering the change, I promptly reset my password, but Facebook still keeps my account locked. Despite multiple attempts to upload my ID, Facebook claimed they couldn't read it, leading to the account lock. Now, my screen is frozen, preventing me from uploading my passport, which contains readable details. It has been four days since the ID upload issue started. I have even tried reaching out to Facebook via Twitter and now here for assistance. I am hoping to have my login email switched back to SRKASTK@hotmail and have my account fully unlocked or, at least, have the ID upload screen unlocked for verification purposes. Thank you.

Hello, I've been having trouble accessing my personal Facebook account since late December [redacted]. My primary email and password were changed without my authorization. Despite attempting to reset them, I have been unsuccessful due to being hacked. I've also confirmed my identity by providing details on my Facebook page when trying to reset the password. I used to have a password for my account that was 67Fleury and have listed my name, date of birth, and a friend on my Facebook page to assist with verification. Could I please receive a phone number for further assistance if needed? Name: Michael Fleury DOB: 11/4/[redacted] Emails: [redacted] & [redacted] Friend: Angela Fleury (my sister) I have been unable to regain access to my account despite multiple attempts to get help. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you for your support, Michael Fleury

Hello, I am facing an issue with my Facebook account. It got disabled for no apparent reason. I always adhere to Facebook's community guidelines and use my real name, photos, and phone number on my personal account. I believe someone might have reported my account falsely. I have important personal data stored there and I am unable to log in. I kindly request the Facebook team to assist me in reactivating my account. Thank you. Email: [redacted] Phone: [redacted]9

My Facebook account was compromised, leading me to set up a new email and link it to prevent the hacker from taking over my Instagram. However, I'm struggling to regain control since they removed my phone number and I can't receive the verification code. I've submitted my ID and new email to Facebook, but they mentioned it may take a day to respond. I fear that by then, it will be too late to recover my account. Unfortunately, I can't locate any contact numbers to speak with someone at Facebook.

I am struggling to log in to my Facebook account because the email I used, [redacted], was permanently deleted and I forgot to update it to my new email. The code to reset my Facebook account was sent to the Yahoo email I can no longer access. My username is Sainty Nambo. I am worried about losing access to my Facebook account and need assistance in resolving this issue.

To whom it may concern, My name is Destiny R. Barnett. A while back, my cell phone broke, and I had to get a new one with a changed number. Consequently, I no longer have access to the recovery email or number associated with my account. I have attempted to recover my account by guessing the password and using trusted contacts, but I keep receiving an email with a code to paste into the browser, which is confusing to me. My Facebook account is the original one I created and contains private photo albums with irreplaceable pictures of my son and late father. I am willing to verify my identity to regain access, but the only option presented is a phone number that I no longer use. I tried adding my new number, but it seems linked to an unknown account. Please assist me in resolving this issue and unlocking my account. Hope to receive a prompt response, DRB

Dear, On December 29, [redacted], my Facebook account was disabled without any warning. I followed the account reset steps, but it requested my identity verification which I tried to send. Unfortunately, I received a message saying: "We have fewer reviewers available due to the coronavirus (COVID-19) pandemic, so we can’t review this decision right now!" I understand the challenges of COVID-19, but I urgently need access to my account. I kindly ask for an alternative solution or assistance in resetting my account promptly. Account name: HamZa OueslaTi Date of Birth: 23/10/[redacted] Email: [redacted] Best regards,

Dear Sir/Madam, I am concerned that my personal Facebook account has been hacked, as someone else is using it without my permission. Despite my attempts to log in, I am prompted to create a new password, but I am unable to access my email or phone number. I have provided relevant details and proof, trusting that you can assist me promptly. My account's profile name has been changed, and my friends have been deleted by the hacker. I urge for your help in restoring my Facebook account. Sincerely, Facebook User

I recently converted my Facebook personal page to a Business page due to security reasons. I've been using a different name, Elsa Wagner, after my ex's attempts on my life caused me to relocate and keep a low profile. In May [redacted], I temporarily used another individual's name to attend an event since he didn't have Facebook. After Facebook blocked the account, I provided my ID and explained my situation to regain access. I encountered a similar issue recently on December 10th. Despite receiving a validation code via email, Facebook is refusing to reinstate my account due to a name discrepancy on my ID. This is distressing as my business page will have a different name. I receive notifications but can't access my account. I'm hoping for assistance with resolving this matter.

Hello, I am experiencing difficulty logging into my account due to mistakenly sharing a post that violates Community Standards on child sexual exploitation. I sincerely apologize for this error and have provided the necessary identification to verify my identity for account reinstatement. Facebook Team, I acknowledge my mistake and assure you that I will not share such inappropriate content in the future. I kindly request a review of my identity documents and prompt reactivation of my account. I appreciate your attention to this matter and look forward to the reopening of my Facebook account. Best regards, Ricky Rick

Hello, I am experiencing difficulty logging into my Facebook account. I initially created the account using my phone number, but as my number was recently stolen, I have updated it. I have exclusively accessed my Facebook account on my mobile device for over two years and have not used it on any other device. Despite being currently logged in, I attempted to add an email address and trusted contacts for security measures, which prompted me to input a forgotten password. Although I have added new numbers, I am not receiving any code to reset my password through the "Forgot Password" option. I am at a loss on how to proceed with changing my password as I fear losing access to my account if I switch to a new phone. My account is also linked to a page and business, further complicating the situation. I am hopeful that you can assist me in recovering my account. I kindly request your help in resetting my password. Thank you, Warm regards, Priyata

My Facebook account associated with the name Nonso Okaka and displaying my photos was compromised on December 1st, [redacted]. The hacker altered my email address from [redacted] to W****[redacted], which I cannot access. Facebook has informed me about this change. Additionally, the hacker replaced my phone number with an unknown one, different from +[redacted][redacted]. Following the instructions for account recovery has been challenging due to all details being sent to the unfamiliar email address. I am requesting assistance from the Facebook Team to restore my email address and phone number back to my own for account recovery. I have made several unsuccessful attempts to regain access to my account. Thank you. Nonso Okaka

I really urge you to stop requesting my government identification repeatedly. I've already shared it once, but I have concerns about the legitimacy of these requests. I want to donate $[redacted].00 to "Stop Soldiers Suicide," a cause I deeply care about. Please release the funds promptly. My name is Charles Lilly, and I can be reached at [redacted] or [redacted] Your continued actions are preventing the funds from reaching this crucial cause. Please address this promptly. Thank you. Dear Facebook, I believe my account has been locked due to suspicious activity. I am unable to access it, and I need assistance in resolving this issue promptly. Thank you for your attention to this matter. Charles

I believe my personal Facebook account has been hacked, as someone else is using it without my permission. When I try to log in, it asks for an old password and prompts me to enter a new one, which I am unable to do as I have lost access to my email and phone number. I have provided relevant details and proof, hoping for assistance in recovering my hacked account. Thank you, Facebook team. (Email received from [redacted] regarding being friends with Neha Neha on Facebook)

I believe my personal Facebook account has been hacked, and someone else is using it without my permission. When I try to log in, it prompts me to change my old password, but I've lost access to my email and phone number. I provided all the relevant details and proof, and I trust that you will assist me soon. My profile name has been changed, and my friends' requests have been deleted by the hacker. I can't access my account, so please help me recover it on Facebook. Thank you, Facebook team. Contact me at friends@facemail.