Hey I cannot get into my account ( Nana Johnson) I currently signed up for a job which...

GetHuman-yallcrav's Recover Hacked Account issue with Facebook from September 2019

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Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman-yallcrav's own words
Hey I cannot get into my account ( Nana Johnson) I currently signed up for a job which I know no is a scam and they’ve asked too access my account I gave them my account information which was email- *****@***.com and password- dakota*** and they’ve changed my email and password and I’ve tried too get it back from them but they aren’t giving me my account back unless I pay $**. I looked online and it said you all where supposed too send out a email too ( *****@***.com) saying that my email was changed but I never even received that from you all. I need to get back into my account as I have personal information in it. How can I get it back or can you all send out a email too *****@***.com and I can reverse the problem. When I try to do forgot password it dosent give me options to recover my password and email.

GetHuman-yallcrav did not yet indicate what Facebook should do to make this right.

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Facebook

Recover Hacked Account issue
Reported by GetHuman-yallcrav
Sep 19th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 158 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-yallcrav started working on this issue
Sep 19th, 2019 11:57am

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