Facebook Customer Service Issues

I have been using the same Facebook account for a long time. However, this morning when I tried to access Messenger, it said my session had expired and I was logged out. I couldn't log back in, and even my friend mentioned that my profile picture and last message only showed as "Facebook user" and a shadow. It seems like my account may have been deleted. The issue is that my account is linked to an old Yahoo email that I never updated or backed up. I've never experienced this problem before, and all my memories are on that account. I haven't had multiple Facebook accounts, just the one. Can anyone assist me in recovering my account?

I am reaching out regarding my partner's Facebook account being hacked on September 13, [redacted]. Instead of attempting to recover it, he created a new account with the same name and email. Initially, he could still view his old account with the profile picture and tried to recover it using the verification code sent, but it pertained to the new account. Unfortunately, the profile picture is now not visible, and after deactivating the new account and numerous unsuccessful attempts over days, we are unable to retrieve the old account. I am seeking assistance to help my partner restore his old account, as he is distressed and would like to regain access to his numerous family and friends connections there. Thank you for any help you can provide.

I encountered an issue logging into Messenger this morning. It prompted me to verify my identity, which was unexpected as I recently switched to a new phone, and my messages transferred successfully. Despite attempting all verification options twice, I was unsuccessful. Even when correctly identifying friends and comments, it could not verify my identity. Unfortunately, in the "get help from friends" option, most friends with iPhones could not access the link. One friend, Tawny Border, provided me with the code "[redacted]," but I am unable to obtain the other two codes due to their phone limitations. I rely on Messenger to stay in touch with my out-of-state daughter and to play games on Facebook. This issue is preventing me from connecting to games until I verify my identity. I appreciate your attention to this matter and eagerly await your response. Thank you. - KT

I am Denise C Hluchy, and I am having difficulty accessing my Facebook account after forgetting my password on a new device. Despite multiple unsuccessful login attempts over the past few months, I have been unable to log in. Additionally, I am experiencing a similar issue with two Gmail accounts linked to Facebook when trying to access them from a new device. Unfortunately, I no longer have the same phone number or device associated with these accounts, rendering my recovery options ineffective. I am concerned about losing important contacts and photos stored on these accounts, and I have tried various methods to regain access, including submitting a ticket to Facebook with a copy of my ID and a photo of myself holding a sign with a number. However, I have not received any response or resolution from Facebook. The only suggestion I have received so far is to create a new Facebook account, but I believe this is merely a temporary solution that could potentially lead to more significant issues in the future. I am seeking assistance to resolve this common issue that many users face daily. Please advise promptly. Thank you. You can contact me at [redacted].

I'm Denise C. H. and I have forgotten my password while trying to log into my Facebook account on a new device. I have been unsuccessful in all my login attempts for months now and have been locked out of Facebook. Similarly, I faced issues with two Gmail accounts linked to my Facebook when attempting to log in from the new device. I no longer have access to the old number or device associated with my Facebook and Gmail accounts, rendering the recovery options useless. I urgently need help to regain access to my accounts as I have important contacts and photos stored there. Despite trying to contact Facebook support by submitting a ticket with my license and a verification photo, I have not received any response or resolution. It's frustrating to hear that creating a new Facebook account is the only suggested solution. I believe this widespread issue needs a prompt resolution to prevent any further complications or user frustrations. Your assistance in resolving this matter would be greatly appreciated. Thank you.

Last September, Facebook unexpectedly requested my identification. I was hesitant to provide my actual details, so I submitted a random image. Ever since, I have been unable to access my account. Each time I attempt to log in, I am redirected to a page stating, “Unfortunately, you won’t be able to access your account while we’re reviewing these additional documents. We appreciate your patience, and we’ll get back to you as soon as we can.” After waiting nearly a month, I eventually gave up and created a new account. However, I am now reminded of the items I wish to retrieve from the old account. Although I still receive notifications from Facebook to my email, I am unable to take any action. Furthermore, I am unable to find my old account through my new one. The username of my old Facebook account is “Other Guy,” and the email associated with it is [redacted]

Last night, I upgraded to a new Note 10 Plus and seem to have activated the code generator on my old phone without realizing. When I tried logging into my Facebook account, it prompted for the code generated on the old device. Confused, I assumed it was a code I set up and didn't check the text messages. By the time I realized my mistake, I had made too many attempts and received an error message to try again later. I have submitted my driver's license and a selfie with a requested code to Facebook, but have not received a response yet. I am hoping to regain access to my account as I've had it for over 8 years and would prefer not to create a new one. Thank you for any assistance you can provide.

I'm Denise C Hluchy, and I need help recovering my passwords for my Facebook and Gmail accounts. I've been locked out for months due to forgetting my password and having no access to my old phone number or device. I've tried all the recovery options without success. Losing access would mean losing important contacts and photos. I attempted to verify my identity with Facebook by submitting my license and a photo holding a sign, but there has been no response. The only advice I've received is to create a new account, which is not a solution. This issue seems widespread and needs a quick fix to prevent server crashes and login conflicts. Please assist me promptly. You can contact me at [redacted] or [redacted]. Thank you.

A group is being sold against Facebook rules. The group was sold a month ago, and new sellers are creating pages for these groups. Two groups are being sold actively: Silver Miners and the American Coin Club. David L. and Tom S. sold Silver Miners to Joseph S. around six weeks ago. These groups are generating significant annual revenue from coin and silver bullion sales and are offering services to bypass marketplace payments, charging fees for sales. Proof is available, including signed bills of sale. One seller has acknowledged using a hacking widget to manipulate Facebook, openly admitted by David L. in a recent post.

Hello, my name is Denise C. Hluchy. I'm struggling to recover my Facebook account and two associated Gmail accounts. I forgot my password and no longer have access to the phone number and device they were linked to. I've tried various recovery options and even submitted a ticket to Facebook with no success. Losing access to these accounts means losing important contacts and pictures. Creating new accounts isn't a viable solution and could lead to larger issues. This seems to be a common problem affecting many users. I've followed the required verification steps but have not received any response. This situation needs a prompt resolution to prevent ongoing customer service problems. Your assistance in resolving this matter quickly would be greatly appreciated. Thank you.

I'm Denise C Hluchy, and I'm facing issues with accessing my Facebook and Gmail accounts due to forgetting my password and not having my old number or device for recovery. This has caused me to lose access for months and I have important data stored there. Despite submitting necessary documents and following verification steps, I haven't received any response or resolution. Simply creating a new account is not a viable solution and could lead to potential system problems. This issue seems to be widespread and needs urgent attention to prevent customer service concerns. Please assist promptly. You can contact me at [redacted] or [redacted]. Thank you.

I recently joined Facebook and everything was smooth until I faced a security check issue and had to provide my phone number and a photo of myself, which I couldn't do as I was using a laptop and didn't have any suitable photos. I uploaded a picture of flowers temporarily but got a message saying my account is under review. When I tried to log in later, I found out it had been disabled. I really need my account back to connect with my flatmates before starting University. Is there any chance of recovering it?

I work at Off The Top Haircutters located at [redacted] Merrick Road, Massapequa, NY [redacted]. A false review was posted about me by someone who doesn't exist. My boss, Vinny Romeo, suggested I reach out here to request its removal. The review from "Sarah" is causing unnecessary trouble for our business, and it's vital to address this issue promptly. Your assistance in removing this misleading review would be greatly appreciated. Kindly advise on the steps we should take to ensure all reviews are genuine. For further concerns, you may contact the owner, Vinny, at [redacted]. Thank you for your help. Teresa

On September 16th, I received a notification stating I violated Facebook Community Standards due to an image I posted. The message claimed the image depicted nudity or sexual activity, leading to a 30-day account suspension. I appealed this decision immediately since the image did not breach any standards. I was relieved when Facebook acknowledged their mistake the same day: "We're sorry we got this wrong. We reviewed your post again and it does follow our Community Standards. We appreciate you taking the time to request a review. Your feedback helps us do better." However, despite the resolution in my favor and the post being restored, my access to Facebook remains restricted. Unfortunately, my attempts to contact support have gone unanswered, and I am unable to upload relevant screenshots due to a temporary restriction. My name on the account is E. Karla, and the associated email is [redacted]

I posted a comment on Facebook stating my frustration with mass shootings by white individuals and ended up in Facebook jail for a day for supposed hate speech. I disagree with this label as I see it as a fact. Meanwhile, I've observed Trump supporters making nasty and threatening comments without facing similar consequences. I cherish my freedom of speech and believe expressing my opinion should not lead to a ban. It feels unfair to single out those who speak against Trump. I hope my 24-hour ban is lifted, and I urge Facebook to review complaints more fairly. It's disheartening as a long-time user to face such a situation, and I know others share the same sentiment.

On September 16th, I received a notification stating that a post I shared on Facebook violated their Community Standards due to nudity or sexual activity, resulting in a 30-day suspension. I promptly appealed this decision as the image did not contain any such content. Facebook later acknowledged their mistake and reinstated the post, confirming that it followed their standards. However, despite this resolution, my account remains suspended, and attempts to contact Facebook through the support center have gone unanswered. My name on the account is Eric Karla, and the associated email is [redacted] I kindly request the lifting of the 30-day block, considering the post was deemed compliant with Community Standards.

Hello, I submitted a request yesterday along with proof of identification. For the past week, my account has been consistently locked out and my password changed. This morning, I noticed that my account is disabled, presumably for security reasons, even though I have not breached any Facebook policies. Regrettably, I no longer have access to the email address associated with my account since it is around 10 years old and not frequently used. Email: [redacted] Name: Jordan B., formerly Jordan H. (recently married) I would appreciate your assistance. Please reach out to the provided email address. I am willing to provide any necessary documentation to regain access to my account. I have valuable photos spanning 12 years, including newly uploaded wedding pictures, and also manage a business page. Thank you.

Hello, my name is Samuel Onwubiko. I am reaching out regarding an issue with my Facebook account. I have been using the email [redacted] and the phone number +[redacted][redacted] to log in from Lagos, Nigeria, with my Infinix Hot 2 phone. However, I am currently in Denver, Colorado, for the past three weeks. Two days ago, Facebook logged me out, and I am unable to remember my password. Despite several attempts, I have been unsuccessful in logging back in as my phone number is unavailable. I have a secondary account under the name Samuel Onwubiko with the same email, but without a profile picture. I kindly request assistance in recovering the password for my original account, Samuel Onwubiko, who is married to Sharnai Marshall. Please send a recovery password to the email associated with that account, as I am not receiving the codes Facebook is sending to me.

Hello, I work with Relevant Elephant, a marketing company. We have a client, Illinois Credit Services, and we are aware of the recent updates to your ad policies for financial and credit companies. My team and I have familiarized ourselves with these policies and have a quick inquiry. It appears that many of the restrictions pertain to running ads through an ad manager. At Relevant Elephant, we run ads directly from the page. We are seeking clarification on whether the same rules and regulations still apply or if there are different guidelines for this method. Additionally, we are curious if there are any specific certifications required to run ads on this page, given that it is a finance/credit company. Once again, we solely run ads directly from the page. I appreciate your assistance. Thank you.

I have a Shopify store and I want to link it with my new Facebook business page so I can showcase my products on Instagram. However, after providing the required description clarifying that my products are not medicinal, my first Facebook page got disabled with no apparent reason. I have tried reaching out to Facebook without success. The same issue happened with a new page. I am now unable to access any of my Facebook accounts, including my personal one. It's frustrating that Facebook is restricting my ability to have a functioning page. Any help would be greatly appreciated.