Facebook Customer Service Issues

I received a notification about a potential hacking attempt on my Facebook account. Since then, I have been unable to log in as the code to reset my password is not reaching me. The email linked to my account has been deleted or reused, and I no longer have access to it. While I can locate my account using my phone number and alternate email, I am unable to reset the password using those options. I wish to verify my ownership of the account by providing photo ID. I am eager to regain access to my account as I have been using it for several years. Your assistance in this matter would be greatly appreciated. Thank you.

I am experiencing difficulty accessing my account on Facebook after changing my email address. Despite multiple attempts to verify my identity by clicking on recent posts, friends' faces, entering codes, and even using a different computer, I am still stuck in an identification loop. When attempting to change my password, I am redirected back to the verification process. I have gone as far as submitting a copy of my driver's license to confirm my identity but with no success. I am frustrated with this situation and seeking assistance to regain access to my account.

Hello Facebook team, First of all, I would like to apologize for causing any inconvenience in resolving my issue. My main problem is regarding creating a business ad on Facebook. During training, I encountered discrepancies between the training video and the Facebook interface which led to errors in creating pixels. In an attempt to correct this, I accidentally deleted my primary business manager along with an ongoing ad campaign. I also tried to delete the business manager to start anew, but Facebook prevented me from doing so. Now I am in a difficult situation and need to regain access to my accounts or create a new one. I am willing to make any necessary payments. I kindly request your prompt assistance on this matter. I eagerly await your swift response. Thank you, Dhan Rai

I recently ended my engagement with my partner of a year and a half. It seems she changed the email associated with my account to one she created for situations like this, which I was unaware of. Unfortunately, as I no longer have access to the phone number ending in [redacted] linked to the account, I am unable to reset the password or access the new email. I can provide my old password and various proofs of identity if necessary. While I don't think she is currently using the account, I cannot be certain. I have moved back to Missouri and lost contact with everyone, relying solely on Messenger. I am eager to regain access. For verification, my login email is [redacted] I can be contacted at [redacted] Thank you for your assistance. - Logan S. from Blue Springs, MO

Dear Facebook Team, I am reaching out to address an issue regarding a picture taken of me with the first female Prime Minister on Independence Day. The photo was posted on her Facebook page without my consent, and despite my request for its removal, it remains online. I am concerned about the impact this could have on my current and future job opportunities. A friend informed me about the photo, assuming my political alignment, which could potentially harm my reputation given the current political climate. I have tried reporting the issue to Facebook, but the system prompts me to request removal directly from the Prime Minister, which has been unsuccessful. I am distressed by this situation and seek your assistance in having the photo taken down promptly. Your help in resolving this matter would be greatly appreciated. Thank you.

I usually sign in to games using my Facebook account. Recently, I tried logging into Mobile Legends Bang Bang but received an error message stating my login credentials were incorrect. After multiple attempts, I noticed a prompt saying I entered an old password. Surprisingly, it indicated that my password was changed last Sunday, which I did not do. I haven't updated my email associated with Facebook, and now it displays an old email address. Typically, I use my phone number for logging in. My new email is linked to another Facebook account with a similar name variation. I can verify my identity if needed. I am concerned about someone sending messages to my friends and family, and I hope to regain access to my account as I play many games using it.

Hello, I am Ioana, the owner of the "Ioana Jo" Facebook profile. My email address on Facebook was set up using my ex-husband's email ([redacted]) as I couldn't use my own at the time. I would like to update it to my email address: [redacted] Since my divorce three years ago, he has changed the password for his email where my Facebook account was linked, causing issues. I am currently logged into Facebook on my old phone but unable to access it on other devices as the verification code is sent to his email. To resolve this, I updated my phone number to [redacted]8 in the profile settings, but I'm not given the option to receive the verification code on my number. My goal is to switch my profile to my email address so I can reset my password and access my account on my current phone.

My Facebook account has been compromised as it has been hacked, and I am unable to regain access using my original account details. A new email address has been linked to my account without my permission. Microsoft confirmed that this new account was created two months ago under my name, but I did not create it. This account has obstructed my attempts to retrieve any information from it, and it was used in the hacking of my Facebook account. Although I attempted the solutions provided by Facebook, I was unable to proceed as everything is linked to this unauthorized account. Facebook alerted me that the password was changed on Tuesday, September 17th, without my authorization. I am unable to recover my account as the new password is associated with the illegitimate Hotmail account. I am seeking assistance in either deleting the compromised account or restoring my original email, belonging to 'Kea Hill-Johnson.'

I am in the process of changing my page AZ DESIGN to a new name to better reflect the variety of content I create, including blogs and videos. Despite following the rules, Facebook has repeatedly rejected my request for the 7th time. I am a legitimate blogger and content creator who wants to transition my page into a gaming video creator platform. The new requested name is AZ/Z, and I kindly ask for assistance from anyone within Facebook to approve this change promptly. I strive to merge all my content seamlessly, focusing not only on graphic designs but also on other types of content. Your help in reaching out to the appropriate contacts for approval would be greatly appreciated. Original page link: [redacted] Requested new name: AZ/Z Thank you for your support in this matter as I am eager to begin sharing my video content on the page.

I believe my Facebook account has been compromised by someone I don't know. While using it, I suddenly encountered an error and was logged out due to the session expiring. Despite repeated attempts to log in, I couldn't access my account. A notification then indicated that my account was logged in from a different device, confirming my suspicions of a hack. I tried the password recovery option but could only access my Yahoo email, which I also couldn't log into. To make matters worse, my account was reported for impersonation, even though I'm the rightful owner. I'm seeking assistance to regain access to my account, as I feel distressed and anxious over this incident.

Recently, when I tried to access Messenger and Facebook via mobile data on my phone on September 18, [redacted], I encountered an issue. The platform kept telling me that my password was incorrect or that my email address did not exist, even though I was sure I was using the correct credentials. This led me to suspect that my Facebook account had been blocked. I couldn't even find it when searching from my other account. I've been using this account since [redacted] and it is crucial to me. I'm concerned and need assistance. I hope to understand why this happened and if it is a temporary block. I appreciate any help in unblocking my account.

I need help unlocking my account. I am facing issues with accessing it after changing my email address. The system is prompting me to verify my identity due to attempts from a different device. Despite various attempts like accessing recent posts, clicking on friends' profiles, entering codes, and using a different computer, I am stuck in an identification loop. Even changing my password redirects me back to the same loop. I even submitted my driver's license photo for verification, but to no avail. If there are any other steps I can take, please assist me.

Yesterday, when I tried to log into my account, a screen appeared asking for a verification code sent to my phone. Even after clicking resend multiple times, I didn't receive any code. Eventually, a red banner appeared stating I was using the feature improperly. I then went to Facebook Mobile in a browser, reset my password, and tried to log in again. However, the same verification code screen appeared. Despite enabling text notifications and receiving a verification code, it wasn't the correct one to verify my account.

Hello, I am experiencing difficulty accessing my account under the name Nana Johnson. Recently, I signed up for a job that turned out to be a scam. Unfortunately, the scammers now have control over my account after I provided them with my login credentials: email - [redacted] and password - dakota188. Despite attempting to recover my account, the scammers are demanding $25 for its return. I searched online and found information suggesting that an email notification should have been sent to [redacted] when changes were made, but I never received such an email. It is crucial for me to regain access due to personal information stored in the account. I am unsure how to proceed with the password recovery feature as it does not provide me with appropriate options for retrieval.

My Facebook account got logged out unexpectedly and prompted for a security check. Despite requesting a code to be sent to my linked phone, it never arrives. Interestingly, when attempting to change my password and requesting a code to be sent to my phone, it does arrive. However, the confirmation code never gets to my phone. After trying to utilize my trusted contacts and receiving codes from them, then providing another email for recovery, the email never arrives. This repetitive cycle has left me unable to use these features any longer due to too many attempts. It's been an extremely frustrating experience as my account was halted for no apparent reason, leading to disruptions in my Facebook Messenger communication.

I created an email address over 7 years ago for my Facebook and Instagram accounts. Recently, I got logged out of both accounts. The email associated with Facebook is where the code should be sent, but I can't remember the password for that old email. I also don't have access to the phone number linked to the accounts anymore. I need to update my email so I can receive the code and reset my Facebook password. This will allow me to reconnect my Instagram with Facebook and use both platforms again. I am willing to answer any security questions to proceed. Please assist me promptly.

Hello, My Facebook account has been hacked as the email, phone number, and password associated with it have been changed, making it impossible for me to access it. I have been unable to inform Facebook about this because the system does not recognize my email or phone number when trying to report the issue through standard channels. My personal account is linked to my business account (Kedem Realty - קדם נכסים), and the hacker used it to run Facebook campaigns, resulting in unauthorized charges on my business visa. I have alerted my credit card company about this. I would appreciate it if someone could investigate this matter and advise me on the next steps. I am unsure whether I can regain access to my account or if it would be best to have it deleted and create a new one. I am also concerned about any further exposure. My Facebook account is under the name of Nir Kedem, my original email is [redacted], and my previous phone number linked to the account was +[redacted]21. Thank you, Nir Kedem

I need assistance urgently! Despite my efforts, I have struggled to resolve an issue. Recently, my deceased father's account was compromised by an individual named Benny Fumane, who added his name alongside my father's, Bill Wagner. Following advice, I attempted to memorialize the page and designate myself as the legacy contact. Unfortunately, I memorialized the account without the option to set a legacy contact. Presently, we are working on reactivating my late father's email domain by following the protocol of obtaining verification codes from three of his Facebook friends. Regrettably, due to the memorialization, I am unable to proceed further. My primary request to Facebook or a competent representative is to gain access to my father's account, reverse the unauthorized changes made by the hacker, and then re-memorialize the account. I am urgently seeking assistance as all other attempts to contact Facebook directly have been unsuccessful.

Hello, I am reaching out regarding my partner's Facebook account. On September 13th, [redacted], his account was hacked, and the password was changed without his knowledge. Lacking familiarity with Facebook, he created a new account with the same email as the old one, mistakenly thinking he was accessing the hacked account. Despite numerous attempts to log in to the old account, we are unable to receive the verification code. When we do receive it, the code only works for the new account. The profile picture on the old account is also inaccessible, which is important to him. I have temporarily deactivated the new account in an effort to regain access to the old one using the same email address, but it has been unsuccessful. I kindly request assistance in recovering my partner's original Facebook account, as it contains important contacts of friends and family that he values. Any help or guidance would be greatly appreciated. Thank you for your anticipated support. Best regards.

On Tuesday, I received a message from Facebook indicating that someone attempted to log into my account. Regrettably, I mistakenly clicked "THIS WAS ME," resulting in my account getting hacked. I have utilized this account since around [redacted]. I no longer have access to the email linked to my Facebook account, and my new phone number was not updated on the platform. I have followed the steps in the Facebook Help Center to regain access to my account. I provided a new email address, but despite being informed that I would receive an email shortly, I have not received any communication from Facebook. I urgently need to recover my account as it contains important contacts. Can you please assist me in recovering my account promptly? My Facebook ID is S. M. A. Mukit.