I haven’t used my Facebook account in some time due to illness. I tried to activate Mes...

GetHuman-dremajor's customer service issue with Facebook from August 2019

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The issue in GetHuman-dremajor's own words
I haven’t used my Facebook account in some time due to illness. I tried to activate Messenger today, and had to log in with my user email and my password, which I did. However, I then got a screen saying I had to verify my identity by either having a code sent by text to my cell phone or uploading a copy of my ID. Since the * cell phone numbers they had are old ones, i couldn’t use that option, so I reluctantly uploaded a copy of my ID. I’m not at all comfortable with that! I then got a message saying I would be contacted via email regarding my account once my ID was verified. That was this morning, it’s now early evening and I’ve received no such email. Since I can no longer access my account, and Facebook failed to contact me AFTER receiving a copy of my ID, I feel my ID was gotten fraudulently, and plan to delete Facebook, Messenger, and anything else Facebook related. BUT NOT UNTIL I RECEIVE PROOF OF SOME SORT THAT MY ID COPY THEY RECEIVED VIA UPLOAD IS. DELETED FROM THEIR POSSESSION. I also plan to file a complaint with whatever regulatory commission overwatches sites of this sort. But in the meantime, who do I speak to at Facebook to gain assurances about the copy of my ID being deleted from their records?. I’ll be impatiently awaiting a reply, since I’ve already waited all day to be contacted by Facebook as promised this morning.

GetHuman-dremajor did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-dremajor
Aug 11th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 604988 others
0 customers following this


GetHuman-dremajor started working on this issue
Aug 11th, 2019 11:54pm