I haven’t used my Facebook account in some time due to illness. I tried to activate Mes...
GetHuman-dremajor's customer service issue with Facebook from August 2019
Help with my Facebook issue
First: share to improve GetHuman-dremajor's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-dremajor may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-dremajor's own words
I haven’t used my Facebook account in some time due to illness. I tried to activate Messenger today, and had to log in with my user email and my password, which I did. However, I then got a screen saying I had to verify my identity by either having a code sent by text to my cell phone or uploading a copy of my ID. Since the * cell phone numbers they had are old ones, i couldn’t use that option, so I reluctantly uploaded a copy of my ID. I’m not at all comfortable with that! I then got a message saying I would be contacted via email regarding my account once my ID was verified. That was this morning, it’s now early evening and I’ve received no such email. Since I can no longer access my account, and Facebook failed to contact me AFTER receiving a copy of my ID, I feel my ID was gotten fraudulently, and plan to delete Facebook, Messenger, and anything else Facebook related. BUT NOT UNTIL I RECEIVE PROOF OF SOME SORT THAT MY ID COPY THEY RECEIVED VIA UPLOAD IS. DELETED FROM THEIR POSSESSION. I also plan to file a complaint with whatever regulatory commission overwatches sites of this sort. But in the meantime, who do I speak to at Facebook to gain assurances about the copy of my ID being deleted from their records?. I’ll be impatiently awaiting a reply, since I’ve already waited all day to be contacted by Facebook as promised this morning.
GetHuman-dremajor did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-dremajor fixed the problem
We are waiting for GetHuman-dremajor to fix the problem and share the solution with the rest of us customers.
Please help with my Facebook issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Facebook customer problems.