I can't access my reset password code because my recovery email has been taken over by someone I don't know.
GetHuman-sholanaw's customer service issue with Facebook from March 2019
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The issue in GetHuman-sholanaw's own words
I was trying to log into my account when I realized I had forgotten my password and that my recovery email address has been taken over by someone I don't know. Email on the account - *****@***.com, phone number on the account - ***********, name on the account - Olusola Mofeyintoluwa Omotolani ... I deleted my facebook app because it was malfunctioning and I downloaded a new one from Google store. I got logged out by facebook to input my password for logging. I forgot my password and asked for a reset code. It was then I realized that my recovery email address has been taken over by someone I don't know. I tried to get back into my account using codes that was given to my trusted contacts by Facebook but I still can't get in. I also contacted some of my friends to help report the account but I still can't get in. I think facebook can have this fixed.
That I can't access the reset code they are sending to *****@***.com because it has been taken over by an unknown person
They could make this right by reaching me on the new email address I have provided and probably review my pictures or ask me questions about the account to ascertain that the account belongs to me. This is the phone number on the account-***********. The email on the account is *****@***.com
I have been a customer for close to ten years. I expect facebook to help me resolve this problem
I have used codes given by facebook to my 'trusted contacts '. I have also asked my friends to help report the account and the problem. I have visited the help center
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