Facebook Customer Service Issues

I established a business page that I fully own, requiring a Facebook account for this purpose. However, Facebook has suddenly locked me out, demanding a photo for identification. This is challenging as I do not use personal photos on Facebook; it's solely for business. It would make more sense for them to request my email or phone number, both linked to my account. Currently, I am unable to access my business page or account, as Facebook is reviewing a photo that I didn't successfully upload due to app confusion on my phone. I attempted to address this from home, where I normally sign in without issue but to no avail. I urgently need account access but struggle with automated support and find the Facebook Help Center unhelpful for this issue.

Recently, I've been experiencing issues with sending Facebook messages. The icon next to the message remains white instead of turning blue or showing the recipient's profile picture. Sometimes the messages do go through, but often there's a delay of hours, days, or even months, and some messages never send. This problem has caused me to avoid using Facebook Messenger and has made it difficult to reach some friends. An interesting observation is that in one instance, a message that was stuck for two months suddenly sent after tapping on "invite to FB Messenger" on my phone. The problem persists across different Wi-Fi networks. An update on the situation reveals that the problem is somewhat specific to certain recipients, as sending the same message to different people results in mixed outcomes.

Dear Facebook Team, I'm writing to express my frustration over being temporarily blocked from accessing Facebook due to violating a policy with a post. I want to clarify that I am a law-abiding citizen, a loving mother and grandmother, and an animal lover who primarily posts pictures and videos of animals, children, and family on my timeline. Unfortunately, I haven't been given the chance to address the reported post, which I find unjust. It seems someone might have falsely reported one of my innocent pictures out of jealousy or malice, leading to this situation. Moreover, there seems to be confusion regarding the duration of my block, as I was initially told until the 11th of March but encountered an extended block until the 13th and found myself still unable to access my account. I kindly request for a fair review of my case and an unblock from Facebook, as this experience has been quite distressing for me. I believe a quick resolution is essential. Sincerely, Judy P.

Hello, my name is Kelly Wright. I have created a Facebook account that I suspect my partner, Christopher Williams, is trying to hack. Due to being in a domestic violent relationship with him for 17 years, I feel unsafe. He is knowledgeable about computers and knew my previous email, [redacted], preventing me from accessing my accounts. I have created a new email today after facing issues with even accessing my Centrelink account. I urgently seek assistance to resolve this situation as Christopher is connected to my ex-partner who has harmed me in the past. His cousin is trying to add me on Facebook, which terrifies me. I am worried for my safety and that of my young children. I request help in disabling my Facebook account for security. Thank you, Kelly Wright.

I am reaching out to Facebook regarding a technical issue I experienced recently. On March 9th, while typing a message on my wall, I believe my account was hacked. The screen suddenly switched to a page prompting me to 'switch users' with no option to turn off, forcing me to manually shut down my computer. Upon logging back in, my account seems compromised, split into two pages - one with old information and the other missing key details. I have attempted to use restore points with no success and require assistance in fixing my account. The Facebook profiles affected are listed above. Thank you for your help.

I need assistance with my Facebook account. It was originally under the name of Khush Trikha. Due to my ex-girlfriend hacking into the account, the associated email was changed from [redacted] to [redacted] Despite my attempts to recover the account by changing the password, she kept changing the email and regaining control. Picture authentication failed to work, leading to my phone number, [redacted], being blocked from resetting the password. I am desperate to regain access and would appreciate any help in recovering my account from my ex-girlfriend. I have not received any codes via email or text for password changes. Thank you for your assistance.

Hello, I have some questions regarding my Facebook account. I am a Bangladeshi man working in Kuwait. I first started using Facebook in [redacted], under the name Morfidul Kazi with the email [redacted] Unfortunately, my account was disabled in [redacted], and I was unable to retrieve it despite providing all my information. I created a new account with the name মোরফিদুল কাজী, but this account has also been disabled. I am seeking assistance to understand why I cannot access Facebook now. Mark Zuckerberg, please contact me at [redacted] with a response. Thank you.

Hello, my name is Angelica Cerino. I had an issue with my Facebook account. On Sunday, 3-10-19, I received a notification that someone was trying to log in from a Firefox browser. I went through the steps but got stuck when it asked for my old password, which I entered, but it didn't work. Due to poor signal, I confirmed it was me without solving the issue. Today, my account got completely locked out, and I'm worried about my precious photos. I need assistance recovering my account as the reset password link is being sent to my old email.

I am experiencing distressing harassment on Facebook from a former boyfriend. He has repeatedly violated Facebook's policies against bullying and cruelty by encouraging his friends to post false and negative content about me. This is likely a retaliation due to an ongoing domestic violence case in Fayette Circuit Court, Lexington, Kentucky. He uses multiple fake accounts which further breaches Facebook's policies. I have reported these fake accounts numerous times in the past 9 months. The concerning behaviors include degrading statements, inappropriate images, targeted bullying, false claims, and personal attacks. These actions are aimed at harming my reputation and emotional well-being, including negative character allegations and mocking content. I am seeking assistance from Facebook to permanently ban him, his fake accounts, and anyone involved in this malicious campaign, as they are intentionally trying to harm myself and my children given the circumstances of the domestic violence case.

Hello, I am having trouble accessing my Facebook account because my AOL email address has been deactivated. I need Facebook to update my email address from ([redacted]) to ([redacted]) so I can reset my password. This issue stems from my nephew changing my passwords after my father's passing. I also had a problem with my desktop BIOS password, but Microsoft resolved that. Unfortunately, I do not have internet access on my computer due to financial constraints, so I am only able to use my Android phone. To regain access to my account under the name Lynda Bartholomew, born on 12-16-68, maiden name Melton, I need assistance. Thank you for your help. Linda/ Lynda

I was contacted by a person named Angela W. through Messenger, claiming I was selected for the Facebook Global Benefit Program due to my posts about poverty. She asked for my Facebook password and a copy of my ID to receive the benefits. Unfortunately, it turned out to be a scam, and she hijacked my account. I had to create a new one, but I would like to regain access to my original account as it holds sentimental pictures of my late mother. Angela W. seems to be scamming others too. I am unable to retrieve my account, so could someone assist me? You can reach me at [redacted]. I regret sending her my ID photo, but I believe she cannot use it as verification.

Hello, I oversee a Facebook Page for a hardware store located in a small town and am faced with limited marketing opportunities. Recently, I shared a video featuring a DIY project using cinder blocks to inspire our local community. However, the admin of a particular group where I shared the content is insisting on the removal of ads, even though they have no expiration dates, citing Facebook's advertising policies. I have not been able to find any specific policy that prohibits my actions. I'm unsure if the admin is being unreasonable or if I am unknowingly violating a rule. If you could provide any insights or direct me to a resource outlining the acceptability of such posts, I would greatly appreciate it. Best, Dee

My Facebook account has been crashing randomly, and despite changing the password as instructed, I haven't been able to log back in for the past two days. I received an email asking me to reset the password again, but it hasn't resolved the issue. This happened to me four years ago, where my account was mistakenly flagged for advertising a business, which wasn't the case. I'm 60 years old, and my deceased mom's and family photos are all on Facebook, which is why starting anew isn't an option I want to consider. I provided my daughter's email for account recovery, but it's not recognizing it. It's crucial for me to regain access because I have contacts with friends from the Alzheimer's society that I need to stay in touch with. I feel lost without my Facebook 😢. My previous email was [redacted] My daughter's email is [redacted] I also have a new email [redacted]

I need help with my disabled Facebook account due to a copyright issue involving YRF Films of India. After forwarding the email absolving me of the issue to [redacted] and [redacted], I am hoping to have my account reinstated. Below is a copy of the correspondence for your reference: RE: Notice #: [redacted][redacted] YP YRF FB Piracy <[redacted]> Reply| Today, 3:39 AM You; 'YRF Anti Piracy Cell' ([redacted]) You forwarded this message on [redacted]-03-13 9:39 AM Dear Sameer, Thanks for writing in. Our team investigated this matter and found that third-party publishers cannot share YRF copyrighted content on video-based platforms. Please avoid uploading YRF content to prevent further issues. Contact the Facebook team for assistance with reinstating your account. Regards, Team YRF

I've been experiencing issues today when trying to like posts on my feed on Facebook. A message keeps popping up saying, "That action is not available at this time, please try again in a few moments." This has been happening consistently this afternoon. Adding to my frustration, I'm unable to send photos through Facebook Messenger on both my phone and desktop. I've attempted to troubleshoot the problem, but nothing seems to be resolving the issue. I just hope these functions can start working properly soon or receive a more detailed explanation beyond generic error messages.

I am consistently being placed on lockdown without any explanation. While there were past instances where I engaged in disputes and understood the consequences, lately there have been too many occurrences where this is not the case. I haven't broken any rules or had conflicts with anyone in my posts. My writings are cherished and respected by many. Why can't I post on my personal or group pages or respond to comments? I feel harassed and await an explanation of any offense I may have committed against Facebook's standards. I want to know which specific guideline I violated. Thank you. Sincerely, Mary Ellen Stewart A.K.A. "Jasmine Truelove Redfeather"

My Facebook page "Durian Kaki" has been unpublished, and I am concerned about the situation. This page is essential for my business where I sell durians. Additionally, my other page "Rental Kaki" has experienced a compromise by an individual named Abdul-Aziz Gaurba Jr. who added himself to my ad manager account. Despite being in Singapore, someone from CAD is involved, which is confusing as my business operates solely in Singapore. My debit card ending in [redacted] was recently compromised, leading to a pending payment of $[redacted].00, and I have reported this to my bank, U.O.B. I want to emphasize that my ads are solely related to durians, a product I sell, and not related to any other items. It is vital for my business to have these pages active as they reach out to my 16k followers. I kindly request a review of all the attachments I have provided and ask for your prompt assistance in resolving this matter.

Hello, I am reaching out to enquire about the reason behind the deactivation of my Facebook account. I am more than willing to address any inappropriate content to have my account restored, as I have always adhered to Facebook's rules and guidelines. I am prepared to provide multiple forms of identification as evidence of ownership. I suspect my account may have been compromised by an unauthorized user, as I have never engaged in any divisive discussions nor shared controversial content. It is distressing to have lost access to cherished photos, including invaluable memories of my late mother and my daughter's growth over the years. I did not anticipate this situation and did not back up these images elsewhere. I am eager to understand the timeline for my account's reactivation or the possibility of recovering my data, particularly the precious photos and memories stored on the platform. Best regards, Faiza Butt

My account was hacked over 11 days ago. I couldn't log in because the password was changed. When I asked Facebook for a code to reset my password, they sent it to my phone at [redacted]. However, when I used the code, it created a new account instead. My original account had two emails linked to it - [redacted], which I haven't used in over 15 years, and [redacted], which is the one that worked. Facebook has been sending emails to the active email address. I have already provided my ID to Facebook. The new account is empty, and I have lost all my contacts and years of Facebook history, including my progress in the game Soldiers Inc. Please help me retrieve my old account. You already have a copy of my ID with my address: Vincent J. Duprey Jr., [redacted] Vanburen Rd., Caswell Me. [redacted]. My home phone is [redacted], and my cellphone is [redacted]. I would appreciate any assistance in recovering my account. Thank you.

I am unable to post my comment on someone else's comment, and I feel my freedom of speech is being restricted. The content of my comment is humorous and sarcastic rather than offensive. I believe it should be allowed as it does not contain any swear words. It is frustrating to face this limitation as I see other content, even propaganda, being shared on the platform. I am concerned about the implications of this censorship on more critical or significant reports that may be restricted. I hope this issue can be addressed promptly as it undermines the openness of discussion on the platform. Thank you.