I got a new phone recently and tried to log onto Facebook with my new phone and was una...

GetHuman2468564's customer service issue with Facebook from March 2019

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0 following
Help with my Facebook issue
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The issue in GetHuman2468564's own words
I got a new phone recently and tried to log onto Facebook with my new phone and was unable to log on. I then went back to my old phone to change my password and it wouldn't allow me to. I logged out of it and tried the forgot my password so I clicked on 'forgot password' and everytime I do that or 'recover account' it brings up another page then closes and asks me to enter in my password. I then enter in my last known password, it doesn't allow that but says that it is a password that I have used in the past * months. Any other time I wouldn't care that Facebook is not working and that I can't log on but I am in charge of an upcoming event that has to do with my mom whom I lost almost a year ago that I would like to post about but can't seem to log on. I have emailed Facebook help desk along with pictures of my ID front and back almost * days ago and I still haven't heard anything back. Please help ASAP. Thanks
GetHuman2468564 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2468564
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Seen by 3 customers so far
Similar issue to 373127 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2468564 started working on this issue
Mar 13th 3:06am
GetHuman2468564 indicated the issue is not fixed yet.
Mar 13th 3:08am