* weeks ago, I cleared my browsing cache on my facebook account & was not able to log b...

GetHuman1524498's customer service issue with Facebook from November 2018

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The issue in GetHuman1524498's own words
* weeks ago, I cleared my browsing cache on my facebook account & was not able to log back in. I have been trying to find out what has gone wrong ever since. I was told * days ago that my IP is blacklisted. I have mental health issues & need my account to get help from my family as I live alone. I was told to use the community forum, but to do this, I first have to log in, which is what I can not do. I have already had * angina attacks during these past * weeks brought on by all this stress. I have been asked many times to change my password, which does not work. I have learning difficulties & struggle to remember certain things. This problem has been just messing with my head. I have contacted microsoft many times to get help, who told me to contact my broadband provider. Microsoft also told me to contact my internet security provider & my mobile phone provider. It was then that I found out that my IP had been blacklisted. I do not understand what this means. I am only just learning how to use my computer, & am trying to teach myself, as I have no proper help about computers. I depend on my faacebook account as it is the only way I can contact my family should I need their help. & years ago, I had an heart attack, & was advised by the hospital to avoid any stress. This has caused me a great deal of stress, so much so that I have had * angina attacks. I need this sorting ASAP. A microsoft technician told me I should seek the advice from a solicitor with a view to taking legal action for discrimination against a disabled person. This technician has seen all the Emails telling me to change my password, & seen how many times I have tried to contact facebook to get this fixed. All I did was clear my browsing cache*data & now I have this major problem that I can not get fixed. I have been told, that only facebook can sort this out, as it is a facebook problem. This IP issue does not affect any other site apart from facebook & messenger. I can not use this on my android phone either. It is clear there is a major problem that needs attention straight away. I do not wish to be forced into taking the legal action route, but unless this is resolved, then I feel I must. The Microsoft technicians have told me they will FULLY support me should I be forced to take this action.

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Facebook

Customer service issue
Reported by GetHuman1524498
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 208488 others
0 customers following this

Timeline

GetHuman1524498 started working on this issue
Nov 8th, 2018 5:29pm

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