Facebook Customer Service Issues

After using the same phone for over 5 years, I recently upgraded to a new one. When I tried to link my Facebook account, I realized I had changed my password a while back. I clicked on "forgot my password," but the issue is I no longer have access to the emails associated with my Facebook or the phone number listed on the account. I am unable to reset my password and starting a new account isn't an option as all my daughter's photos from age 1 to 10 are stored there. I am willing to provide any necessary verification, even a photo of myself with my ID, to regain access to my account. Any assistance would be greatly appreciated.

I am uncertain about the activities my 9-year-old grandson was engaged in on his tablet, as I unexpectedly received a text message regarding the association of my cell number with my Facebook account. Despite him claiming his intention was to update his Google account, I am concerned about the connection to my personal accounts. I have discussed this incident with his father, who has decided to reset the tablet. I wish to ensure that only my cell number is linked to my accounts. Please contact me to address this issue. I am unable to provide the text message content due to platform limitations. I received texts on two separate occasions, but I can confirm he wasn't using the tablet during one occurrence as he was at school. Kindly reach out to me via the email provided or at the phone number in question. Thank you, Dawn M.

After changing my password due to a hacking incident, I am locked out of my Facebook account because it now requires the code generator for login. I don't have access to the app or my account on any previous devices, and my phone number is not linked to my account for receiving text codes. I followed Facebook's instructions by submitting a picture of my government ID for verification but haven't received a response yet. I need help accessing my account without a phone number, additional devices, or the code generator. How long should I expect to wait for a resolution after sending in my ID?

Dear Sir An Nguyen and The Facebook Team, I received your email stating that my account had been sorted out, but unfortunately, I am still unable to log in and access my personal Facebook. Could you please assist me in reviewing and resolving this issue? Thank you for your help. Sincerely, Thi Bich Ngoc Nguyen

I've been attempting to verify my business page for over a week now. Initially, I tried with my business phone number, but due to the auto-attendant, the call never connected. Since I've exceeded the number of attempts, I'm unable to verify with a phone number now. I then attempted verification using documents, all of which were rejected every time. Despite submitting six requests with various documents meeting Facebook's criteria, my invoice for office rent was surprisingly denied. The invoice shows my company's name, my name, and office address. I can't provide a utility bill because Regus manages all utilities for my office. As for tax documents, we're a new business without them, and my business address matches my home address. Despite following up with Facebook as suggested, there has been no response. I even requested a human caller to bypass the auto-attendant, but no luck. I'm eager to verify my business page, so please assist me promptly. Thank you.

As an administrator for the University Commons Neighborhood Association, I am encountering an issue when trying to create a post and upload a photo on Facebook. After writing the post and attempting to select a photo, the entire screen turns grey, the text disappears, and the picture does not display. A white rectangular box with options like create post/live/event/offer/job appears on the screen instead. Despite waiting, the picture and text do not appear, and when I try to exit, a message asks if I want to leave without finishing. Another admin tried on a different computer and faced the same problem. This issue is crucial for our community notices, so we need it resolved. Thank you.

My Facebook account was hacked on Sunday, November 4th. When I tried to deactivate it to investigate, it kept saying the session had expired and would log me out. I had to create a new password multiple times as it wouldn't let me log back in. Eventually, it completely kicked me out, and now my account doesn't exist. I can't access the email linked to my Facebook because I can't remember the password and haven't used it recently. I need help recovering my account. My name is Jackie Ferreira, but I can't be found when searching for it now. Other Jackie Ferreiras show up, but not me.

Hello, I contacted Facebook on Sunday and also submitted a photo of my ID, but I have not received a response. I need assistance. I recently changed my phone number on Saturday and had to factory reset my phone. I am unable to remember my Facebook password and am stuck in a loop with the Facebook help options. I have spent over an hour trying various passwords and seeking help from Facebook, but no progress has been made. My Facebook profile name is “Aubrey Morales (Grimsley)” and is linked to the phone number [redacted]. The account can also be identified by the email address I am contacting you from, “[redacted]”. I am unable to receive a reset code/link via my email even though it is associated with the account. I would like to log in using my Gmail account but doing so redirects me back to the login screen, prompting me to “login first”. My new phone number is [redacted]. Please help me reset my password so I can regain access to my Facebook. Thank you for your assistance.

Hello, I reached out to Facebook on Sunday and provided a photo of my ID but have not received a response yet. Could you please help me? I'm contacting you because I changed my phone number on Saturday and had to factory reset my device. I'm currently logged out of my Facebook account as I can't recall the password. Despite spending over an hour trying various passwords and using different Facebook help options, I'm still unable to access my account. My Facebook profile name is "Aubrey Morales (Grimsley)" and was linked to the phone number [redacted]. The account is also associated with the email address I'm using to reach out, "[redacted]". Although my email is linked to the account, I'm not receiving any reset links or codes. I would like to recover access by using my Gmail credentials, but this hasn't been an option so far. My new phone number is [redacted]. I appreciate your assistance in resetting my password and helping me regain access to my Facebook account. Thank you.

I am facing difficulty accessing my Facebook account on my new phone and home computer due to a forgotten password. I can only log in on my old phone, which is malfunctioning. Unfortunately, I no longer have access to the email linked to my account, so requesting a password reset is not successful. I have not received any response in my previous attempts to reach out for help. Please assist me in recovering my account. You can contact me via my accessible email at [redacted]

I am trying to address an issue with Facebook. My son keeps getting deleted, blocked, and put in Facebook jail because someone is reporting old posts from [redacted] when he was a minor. Despite it being [redacted] now, these reports keep him off the platform for months at a time. This situation is distressing as my 25-year-old son is unable to communicate with family, including his child. It seems someone holds a grudge against him and misuses the reporting system. I am requesting to speak with a supervisor or someone in charge at Facebook for assistance. My name is J.N. and you can reach me at [redacted]. Any help in resolving this ongoing issue would be greatly appreciated.

I've been encountering an issue when trying to access a group. It seems I've been blocked for apparently misusing the feature by being too quick. I'm unsure why this has happened, as I don't visit groups rapidly. I have already logged out of all devices, some of which were not in the same location as me when the issue occurred. Additionally, I have changed my password. This is the third time it has happened this week, and I'm seeking clarification on why this is occurring and how I can prevent it in the future. Although I'm a member of several groups, I believe I'm not abusing the feature. Thank you, Brodie.

My account was hacked on November 4th. The hacker first accessed my email account and changed the email associated with my Instagram account. This has locked me out of my Instagram account. I reached out to support yesterday to verify my identity and reset the password. After changing the password using the link sent by your team, the hacker activated a security code verification to their email, preventing my access to my Instagram account. Please assist me in recovering my account as it contains sensitive information. Name: Geeth Saptharanga Birthday: September 16, [redacted] Instagram Username: geeth_saptharanga Last Instagram Password: [redacted] I will attach documentation of the verification process and the subsequent events. Your prompt attention to this matter is appreciated. Thank you.

Hello, I am currently experiencing issues with accessing both of my accounts as they have been blocked. I am unable to remember the passwords since I used to log in via the mobile application which did not prompt for a password. When the Facebook application was accidentally deleted from my phone, I tried to log back in but have been unsuccessful. I am unable to receive the necessary 6-digit verification code, and suspect there may be a problem between Facebook and my mobile operator, "Beeline Georgia." I kindly request your assistance as my daughter's birthday is approaching, and I need to communicate with some guests through Facebook. It has been over a week since I have had access to my accounts. Both accounts were created using the same phone number but have different email addresses. (Note: the mail.ru email address has not been active for quite some time). Thank you in advance for your support. Respectfully, Inga Chaduneli

I was recently given an image to post from a group my organization is a member of. I was unaware that the image was copyrighted. The original creator contacted me, but I only had a short 40-minute window to address the issue. Unfortunately, by the time I saw the message, I had already been blocked from my account for 3 days. Access to my profile is essential for my work as a social media content manager, both professionally and as a volunteer, especially during this busy time of the year. I urgently need my account back to continue my responsibilities. I am willing to remove the copyrighted image, I just need my account reinstated promptly. This situation has hindered my ability to work effectively; please assist me in resolving this matter promptly.

Hello, I was tasked with posting an image on behalf of my organization, unaware that it was copyrighted. The photographer who owns the image contacted me, but I was blocked before I could address the issue within the short 40-minute timeframe given. Being a social media content manager, I urgently require access to my profile for work-related purposes. While I agree to have the image removed, I desperately need my profile reinstated. I didn't intentionally infringe on any copyrights as the image was shared with me by another organization. I hope this matter can be resolved promptly to restore my access. Thank you.

I am encountering a recurring issue on my Business Page. Even after adjusting my audience settings carefully, I am receiving likes from individuals who do not align with my chosen demographics. This unintended audience is negatively impacting my business reputation. Despite diligently following the help center guidelines, including changing settings, my page continues to attract the wrong followers. I suspect this may be a tactic to prompt additional payments until I reach my desired audience. It seems logical for Facebook to address this on their end to ensure users receive the expected outcome. I have exhausted all available resources and solutions without success. Your assistance is greatly appreciated. Thank you.

I do not use Facebook, but someone attempted to create an account using my phone. I have contacted your company multiple times to delete this incorrect email address. I am not a fan of Facebook, especially after seeing their actions in the news. I hope your company has improved its practices as your CEO promised. Please stop sending me messages and notifications, as I have no interest in connecting with anyone on Facebook. If this continues, I will consider legal action for harassment. The email address used may belong to my deceased brother, which is upsetting. My email is not [redacted], and I have not and will not open an account on Facebook. Kindly address this issue promptly.

My Facebook is not working again since Friday. This keeps happening every time. Can't you stop these hackers? It took five months to get back my iPhone because you blocked me for using my timeline that I never used in Safari. The hackers have all my friends and can see everything. I reported it to you, but no one has done anything. Finally, I regained access in July after losing it in March. How are you allowing hackers to infiltrate my Facebook account? Everything else is functioning, but Facebook won't open. Why can't you protect me? Only Facebook and Twitter fixed the issue promptly, not my messenger. This lack of live technical support is frustrating. When I called your corporate office, they were not helpful. Please, upgrade your services. I am tired of Facebook's poor service and data breaches. How did the hackers manage to get in? This situation is unacceptable, and I hope it gets resolved soon. 👎

My Facebook isn't opening; it has been loading since Thursday. I tried sending a message and even changed my password after logging in, but nothing has helped. I uploaded the code you sent me. Please delete the old pictures on my profile, only the two that look like me are current. This issue keeps happening, and I don't understand why it's only Facebook affected. My account's privacy is crucial to me, and I can't access it, which is frustrating. How long will it take to fix this? I woke up to find Facebook not working, which isn't fair to me. I never accept friend requests, yet I receive them constantly. I might have to involve the police for fraud; my son's safety is at stake. I need you to address this promptly with live technical support.