Facebook Customer Service Issues

I recently received an email from FB informing me that business pages on the platform must be connected to a business account. After learning from you that my business page was not linked to a business account, you created one for me. However, the link provided to review the business account on Facebook was invalid. I already access my page without using the provided URL, so I'm unsure what changes I need to make. I have both a personal page (Barbara Sadler Swinton) and a business page (Touch of Silver) on Facebook. Although my business page does not directly sell products, the "get more sales" button on it leads to my Etsy shop. I originally set up Touch of Silver as a business page years ago. Since I am uncertain about your requirements, I would appreciate more detailed instructions on how to proceed to ensure my business page complies with the guidelines.

I successfully opened a business account but accidentally linked it to my personal page. To rectify this, I created a dummy page but mistakenly used my boss's phone number on the business page, removing it from his personal account. Now, we are trying to add the number back on his personal account on Facebook. However, after following the instructions to text F to [redacted], we are waiting for a confirmation code to complete the process promptly.

I have been blocked from accessing my Facebook and Messenger accounts for five days now since my birthday on November 3rd. The initial block on October 31st was for one day due to sharing a political humor post. Despite no hate speech or vulgar language, another block occurred on November 2nd. I explained the situation, trying to adhere to community standards. Unable to access my profile or reach customer support since being blocked, I am concerned as friends have been trying to get in touch for days. I've received many birthday wishes I haven't been able to respond to. I believe my accounts should be temporarily blocked, not disabled, due to the content shared. I kindly request immediate access to my accounts. Thank you, Richard S. from Palo Alto, California.

Hello Facebook, I have been encountering issues with my Facebook account. I have been dealing with depression for some time now and was advised to connect with new friends for support. I created a new account to engage with individuals who could offer positivity and guidance. I joined spiritual groups through this account that have been assisting me with helpful tips. Unfortunately, Facebook disabled my account, indicating I was pretending to be someone else. I submitted a copy of my ID, and Facebook recently responded to me. Excitedly, I confirmed a message without reading its contents, causing Facebook to log me out again and disable my account once more. Despite my attempts to reach out, I have not received any responses or regained access. Please provide an update on my request promptly, as I am considering creating a new account if necessary to reconnect with those who were supporting me. If additional information is required, please let me know. My phone number is [redacted], my name is Ana Karina Hernandez, and I am located at [redacted] W Hill St, Long Beach, CA [redacted]. My date of birth is 05/31/[redacted]. Your assistance in resolving this matter or providing updates is greatly appreciated.

My verified Facebook account, Facebook.com/BGEMONEYBAGGYO, was disabled last week, and now my new account "Yes This Is Ridiculous" also got disabled. I was disabled on Thursday, 10/11/18, sent in my IDs, and had my account unlocked. However, yesterday, 10/16/18, I was disabled again. It seems evident that false reporting is causing these issues. I received an email stating that my account was disabled for soliciting others and sharing sexually suggestive content, which is absolutely untrue. When I tried to log back in, it mentioned I was disabled for impersonation, despite sending my ID multiple times. This inconsistency is unacceptable. Even after being verified with a blue checkmark, I continue to face unjust disabling. I am considering switching to another platform as this situation is discouraging and discriminatory. Facebook's lack of proper customer service is disheartening. I will be contacting my lawyer to address this matter further.

I posted in a closed group, then was asked for a picture. After submitting the photo, I was logged out. Now, whenever I try to log in, I'm told that my Facebook account is under review for security. I recently created a new Business page which I used to promote my DJ business. However, after boosting an event, my Business page seems to have disappeared due to this review. I need access urgently as I have a gig tomorrow at a bar where no one knows me. I demand a refund for the event I boosted. Please look at my Google profile picture and YouTube channel video for verification as they match the photo I submitted. Please resolve this issue promptly.

I recently set up a store on Shopify and a Facebook ad account named after my last name. However, after receiving feedback from a store review by Patricia from Smar7 Apps, I realized the name of my store was not ideal for marketing. I then renamed my store and closed the original ad account. Unfortunately, I later discovered that I couldn't open a new ad account because of the limit of "1" ad account per user and the need for payment history to increase this limit. Since I can't add payments to the closed account, I'm stuck in a challenging situation. I need assistance in either creating a new ad account, reopening the closed one, or resolving this catch-22 scenario. The closed ad account was under the name Aerial Spirit ([redacted][redacted]). I'm still learning to navigate Facebook, especially since I only started using it in August. Any help in recovering my ad account would be greatly appreciated. Thank you!

Hello, I am James F., a subscriber on Facebook. Recently, my account has been hacked twice, and on the third occasion, someone posted a picture that violated Facebook's rules without my knowledge. Consequently, I was restricted from using Facebook for 7 days, affecting my active Christian group with over 4,[redacted] followers. The group involves supporting children at risk of suicide, assisting parents with LGBTQ children, and operates as a ministry. Despite my understanding of Facebook rules, a prohibited image appeared, preventing me from posting. I am eager to resume my group activities, especially with World AIDS day approaching. However, I accidentally accepted the violation notice, resulting in a 30-day posting ban. As an essential group administrator, this situation is distressing as I am unable to connect with my members efficiently. I have attempted to contact Facebook without success. I urgently seek guidance on resolving these recurring issues to restore normal group operations. Your assistance via call, email, or text would be greatly appreciated. Thank you for your support.

I'm facing difficulties changing my username on Facebook to reflect my real name. Despite submitting a photo of my ID and attempting to contact support via email, my requests have been repeatedly denied or ignored. I previously used an alias for privacy reasons, but I now wish to switch to my actual name. My account was even disabled temporarily after my initial name change request. Despite explaining my situation multiple times, my account was reinstated with the old name intact. I'm perplexed as to why this process is so challenging and why providing government identification is necessary for a personal social media account.

I have encountered an issue with someone named Alex Cox using my phone number for their account. I am unfamiliar with this person and suspect they may have had the number before me. Alex Cox is still linked to my phone despite my efforts. He even set up my voicemail recently, which I do not use. I contacted my phone carrier who confirmed the number is new to me. I have since changed my phone number. If you log in with your phone number, you will see two accounts - mine (CynthiaJo Mangum) and Alex Cox's with varying profile pictures. My Facebook account, with a baby picture of my late service dog, has around [redacted] friends, including family members like Evelyn Mangum and Mark Mangum. Some more family includes Rick Wright, Maureen Copatch, Darla Lamb, Joan Borrett, and Karen Sue Mangum. For further assistance, please reach out to me. Thank you for your support.

I am currently attempting to create a new account, but I seem to be stuck with the old one. I no longer wish to use my old account and would appreciate it if my phone number could be released from it. If necessary, please reach out to me via phone at [redacted] or by email at [redacted] Any accounts linked to this information should be permanently deleted as I am not attempting to hide anything. I simply want to sever ties with certain individuals. Additionally, I am facing issues saving progress on apps. Although I understand if this does not align with your policy, Facebook is not a significant platform for me. I want to move forward without my past on Facebook hindering my future. I promise to use this service appropriately as a log of my activities without any misuse. Starting anew due to a technicality or changing my phone number is not something I desire, as it would cause frustration.

Hello, my name is Saturnino Echevarria Velasquez. If you check my profile picture, you will see me on the left, my baby in the middle, and my mom on the right. I recently purchased a new phone but have forgotten my password. When I try to reset it, the code is being sent to a cell number I no longer own. My current cell number is [redacted], and my email is [redacted] I suspect someone has created accounts using my email address [redacted] with the names Nate and hutlet, listing old phone numbers such as [redacted], [redacted], and [redacted]. Please assist me in updating this information and send communications to my Yahoo email account. My contacts include Sharee Everlyn, Flora, Jackie Cole, Scott Cole, Kevin Austin, Bernice McIntosh, Ricky McKinley, and others.

I believe my account has been compromised. I have been attempting to regain access, but due to not having the email linked to it, I proceeded with the password reset option. After sending my driver's license for identity verification, I received a code to reset my password. However, the process halted midway during security questions, prompting me to retry later. I then opted for the trusted contacts method, but I received an error message mentioning I had exceeded the attempts. Despite completing the steps the first time, no email was received for verification. When attempting to request the email again, I faced an unavailability message.

I believe my account was hacked as I am unable to recover it. I no longer have access to the email linked to my account. When I tried to reset my password and submitted my driver's license for identity verification, I received a code via email to proceed. After answering security questions and attempting to reset my password, I encountered an error prompting me to try again later. Subsequently, when I tried to use trusted contacts for a verification code, I was informed that I had exceeded attempts and to retry later. Despite not receiving the initial email confirmation, following the process further led to an error message stating the feature was unavailable. I would appreciate assistance in recovering my account. Information on how to avail customer support or reach out for help would be greatly beneficial.

Subject: Account Security Concerns I have been experiencing various issues with my Facebook account recently. There have been a sudden increase in Friend requests, and upon detecting suspicious activity from a device in Davenport, Iowa while I reside in Des Moines, I took security measures including logging out all devices, performing security checks, and changing my password. Despite changing my password multiple times, I received notifications of unauthorized password changes. Additionally, I encountered a friend request from someone I do not know and messages about a spam violation on one of my posts, which I did not create. Recently, I have been unable to access Messenger due to what seems like a bug after attempting to update iOS and the Messenger app. I am concerned about the security of my account and seek assistance in restoring access. Any guidance on resolving these issues would be greatly appreciated.

I run a business page called Music in the Middle with Mr. D. Back in October [redacted], I started a closed Facebook group named "I Teach Middle School Chorus" where I was the sole admin. Recently, I noticed a sudden halt in new member requests for the group. Upon investigating, I found that although requests were coming in for my Music in the Middle with Mr. D page, there seemed to be an issue accessing them. When I checked the admin settings, both groups were still linked. I suspect my account may have been compromised. I am seeking assistance to regain admin control of the "I Teach Middle School Chorus" group. Your help is greatly appreciated.

For over a year, I haven't been able to access my Facebook account. Despite contacting customer support multiple times, the issue remains unresolved. When attempting to log in, an error message appears stating, "Your account is temporarily unavailable. Regain access by logging in from mobile or web browser." Even when trying to log in through a web browser, I encounter an error. I have important conversations on Facebook Messenger that are now inaccessible due to this login problem. Previously, my account was hacked, and although I changed the password after that incident, the login issue persists. The trouble began around May [redacted].

Hello, Good morning. I'm not sure if you can assist me or not. I used to have an old Facebook account with the email address [redacted] My name on the account was April Rose and also April Imans-grenade. I deactivated this account a couple of years ago, and now I want to reactivate it. Unfortunately, I have forgotten the password and can't access the email associated with it, as it was hacked 5 years ago, and I created a new one since then. I can provide evidence such as old friends on the account and photos of myself from that time period. However, that's all the information I have available. Is there a way to reactivate this account? I would like to access my old photos and start using Facebook again. Thank you, April Rose

I recently logged out of my Facebook account and now I can't log back in because the email associated with it is old and I no longer have access to it. I have forgotten my password, and it has been a long time since I joined Facebook. I tried sending my identification to Sam, but he mentioned that he couldn't verify my information based on my Facebook account. All the information regarding my name and date of birth matches. I'm not sure what else he needs from me as I am unable to attach my SSN or any other sensitive information. I even circled my date of birth on my Driver's License. I really need to access my Facebook account as I have important pictures, especially of my son, and a lot of friends on my list. If there are further questions, feel free to contact me at [redacted]. I hope you can assist me in resolving this issue and regain access to my account.

Hello, my name is Douglas Alexander Lopez Sarceno. I am writing to express my desperation regarding my Facebook account. A friend created it using the email [redacted] I agreed to this arrangement, but unfortunately, he was tragically murdered. The only password I knew was almost lost one day, so I decided to link my phone number, which was [redacted], to the account for security reasons. However, my phone broke, and I couldn't afford the repair, losing the number. The new password was sent there, which I failed to update due to an oversight. Now I am feeling frustrated and lost as this account means a lot to me. I no longer have access to the email he created for me, nor the phone number. I only have the email I currently use for my new account, Alex Lopez, where I am missing all my friends and family. I am heartbroken and seeking help. I can provide further evidence if needed. My phone number is [redacted] for verification purposes. I reside in the United States but was born in Guatemala. Please, I am begging for assistance. Thank you.