I'm trying to connect my Instagram account to my Buffer account. Buffer says the Instag...

GetHuman1523714's customer service issue with Facebook from November 2018

16 views | 208326 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1523714 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1523714 can let us know if they help or not.
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The issue in GetHuman1523714's own words
I'm trying to connect my Instagram account to my Buffer account. Buffer says the Instagram has to be connected to a Facebook page, which is fine. I was concerned about my privacy, so I made a second profile under the name I use for work, not knowing this would be a red flag. I also didn't know that people could not see who manages a page. So I made a second profile and made a page, and connected it to my Instagram through Facebook. I tried to connect it through the Instagram app but that didn't work right* it kept connecting to my (second) profile, not the page. **Then the account was frozen because of suspicious activity. I was frustrated, but I moved on. I googled and discovered that pages are private, so I could have my work page on my first profile without anyone seeing my real name. So I set up a page on my original profile, filled it out and everything, ready to give up on the page I made on my second profile. However, when I went to connect to Instagram, it said the account was already connected to another FB page: the first page I made which I cannot delete because I don't have access to that profile. Frustrating. I figured I would wait until I was either given back access to my second profile or that profile was deleted, hopefully the page along with it.**This morning, I tried to log into my second profile. It told me the account was disabled, so I figured the page I made associated with the second profile was deleted. I just tried to connect to my Instagram on the page I made associated with my original profile, and I receive an error message saying "An Unknown Error Has Occured"

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Facebook

Customer service issue
Reported by GetHuman1523714
Nov 8th, 2018 - 3 years ago
Fixed
Seen by 16 customers so far
Similar issue to 208326 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman1523714 started working on this issue
Nov 8th, 2018 3:37pm
GetHuman1523714 indicated the issue is not fixed yet.
Nov 8th, 2018 3:47pm

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