Good morning. *I own a small company The Energy Institute Inc., in Ottawa, Ontario Cana...

GetHuman1523155's customer service issue with Facebook from November 2018

217 views | 208193 similar | 0 following
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The issue in GetHuman1523155's own words
Good morning. *I own a small company The Energy Institute Inc., in Ottawa, Ontario Canada. My web designer (Simon Rolfe) has created a FB page for my company under his account. Unfortunately, when I try to communicate with my "friends" from this page, the communication is received from "Simon Rolfe" and not The Energy Institute or Rhonda Moffatt (that's me.) *We have tried creating an independent FB account for The Energy Institute Inc. (R*****@***.com), As part of this process, FB's tool asked for a photo for security purposes. *I tried to upload a photo and the FB tool advised that the file was too large. I resized the photo and tried again to upload it* the FB tool advised the photo was too small. I tried to upload my logo (it was refused) and a basic head*shoulder shell shot and that too was refused. Then, I was disabled from that account by FB.*Both Simon and I have sent an appeal to FB weeks ago but have yet to hear from them. *From there, we tried to set up an independent account as Rhonda Moffatt (R*****@***.com). Again, we had the same issues with the "upload your photo" tool from FB and have disabled from this account too. Again, we have appealed to FB and heard nothing.*Ideally, I would like an independent account for The Energy Institute Inc., the Rhonda Moffatt account to be deleted and the page from Simon's account be taken from his account and loaded onto the independent Energy Institute account. *I have contacted two local FB "experts" who have also been unsuccessful at solving this issue.*I've also tried to call FB directly however they have a voice mail that advised they do not solve tech issues by phone - then the voice mail automatically ends the call.*Please advise how we resolve this issue.*Thank you, *Rhonda****-***-****

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Facebook

Customer service issue
Reported by GetHuman1523155
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 217 customers so far
Similar issue to 208193 others
0 customers following this

Timeline

GetHuman1523155 started working on this issue
Nov 8th, 2018 1:59pm

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