Can't do inane tasks like counting squares of fire hydrants! Now asking for photo. Don't have one but also want people to remember me as I was not as ** old woman I now am

GetHuman-pennyjma's customer service issue with Facebook from October 2018

7 views | 185000 similar | 0 following
Help with my Facebook issue
GetHuman-pennyjma's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-pennyjma will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-pennyjma can let us know if they help or not.
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The issue in GetHuman-pennyjma's own words
I was just trying to find a way to reconnect with old friends from school and university. I also thought it might make sharing information with my family easier. ... I set up a Facebook account this evening.At first all was well. I was then logged out and required to complete a task - which I did - and was then logged back in. A short while later the same thing happened again but this time I didn't manage the tasks.Apparently I couldn't identify the squares containing fire hydrants, match shop fronts or any of the inane tasks you asked me to complete. If these tasks are going to be an ongoing feature of Facebook membership then I might as well close my account now. Now you want a photo. I don't have one. I am ** years old and not very technologically minded. I hope to contact people from school and university. I want people to remember me as I was - not see the ageing old lady I've become! I've also found the Facebook site quite difficult in general.Please can you help?
It took me a rather long time to set up the Facebook page in the first place as I didn't find the site easy to navigate
Helping me regain access to my new account by asking me to complete tasks that make sense - I'm never going to be competent at identifying squares containing fire hydrants and I can't identify matching shop fronts at strange angles! since I can tell you about these tasks I've failed does that not give an indication that I am indeed me? To be honest I don't know if there is a solution or if I should just give up gracefully.
I just joined tonight. Thought it would be more user friendly and didn't expect to be logged out in a seemingly random way
I've been through customer service - or whatever it's called - twice at your request. All I get the option to do is get a Facebook confirmation code and change my password which I've done more than once this evening. It does not help in the slightest.It also makes me wonder if the people giving me advice tonight have anything more than basic knowledge as I keep getting sent back to repeat actions which have already proved futile.
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Facebook

Customer service issue
Reported by GetHuman-pennyjma
Oct 20th, 2018 - 3 years ago
Fixed
Seen by 7 customers so far
Similar issue to 185000 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman-pennyjma started working on this issue
Oct 20th, 2018 9:50pm
GetHuman-pennyjma indicated the issue is not fixed yet.
Oct 20th, 2018 10:00pm

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