Facebook Customer Service Issues

I recently received a message claiming to be from Facebook, saying my account was temporarily locked due to a login attempt from an unfamiliar location. I received this message on Oct **. I am concerned about the legitimacy of this message and if it is an attempt to obtain my personal information and new password. I usually access Facebook only from my current location in Nebraska. I want to confirm if this message is authentic, and if not, I will change my password accordingly. I can be reached at *** *** **** for further assistance. Thank you for addressing this potential fraudulent activity.

I received a message claiming to be from Facebook saying my account was temporarily locked due to a login attempt from an unfamiliar location. I have only used Facebook on the computer I'm currently using in Nebraska. I suspect this message may be fraudulent and I am hesitant to provide my personal information or create a new password. I am seeking guidance on how to secure my account. The message did not provide a clear way to address this issue, and I am concerned about the security of my account. Thank you.

I made a comment on something I posted, and someone reported me, even though I didn't mention anyone's name. When I logged in on my desktop, I saw that something I said was red-flagged, leading to restrictions on my account. I am unable to interact on my own posts or others' for the past three days. This is the first time this has happened in my over 10 years on social media. It is unfair that people can follow and report without basis when I was just voicing an opinion without naming anyone. I rely on Facebook to connect with distant relatives, and this issue is isolating me from family and friends. I feel unfairly singled out, and I hope my account can be restored promptly.

I need to address a concerning advertisement from a weight loss tablets company called "Pure Vitamins - KETO" on Facebook. Initially, I ordered one bottle for £22, but they continued sending unwanted bottles and charging my credit card. This led me to cancel the card after returning 5 bottles costing me over £[redacted] without a refund. The company is unreliable, and I urge Facebook to reconsider allowing their ads. I hope to caution others against using this company and prevent further scams. The quality of the tablets is subpar, so I urge others to be cautious. Lindy L.

I accidentally created a Facebook account. I thought I was answering questions for something else, but then realized I had signed up for Facebook. I reached out for help, but people either brushed me off or told me they don't use social media. As an elderly person with memory problems, I'm troubled by this mistake as it is something I wouldn't have done if I was in a clearer state of mind. I want this account removed or closed. I have people around me who might use it, which is not ideal. This situation is causing me stress, and I need it resolved. Although it happened a while ago (I believe months), I'm addressing it now for various reasons. Thank you for your help in advance.

I recently created a Facebook account, and initially, I could log in without any issues. However, now it's prompting me to upload a picture for verification, which is confusing as I've never had to do this before. I've made numerous attempts to upload a picture using different devices, but each time after hitting continue, the process runs for a minute and then returns to the picture upload screen without any feedback. I'm unsure how to proceed or regain access to my account since I'm unable to complete the picture verification process. Any guidance on resolving this matter would be appreciated.

I recently completed a porch pickup, leaving cash under the seller's door as instructed, but later received a message accusing me of stealing the item. Despite trying to resolve the issue, the seller is now threatening to involve the police. Without evidence of the cash left, I am caught in a dilemma; paying again means losing $80, returning the item means losing $40. The seller blocked my attempts to communicate on the marketplace platform. The whole situation seems suspicious as the porch shown in the photo she sent me was not the same one I picked the item up from, which was cluttered with various items for sale. I feel scammed by Tonya R Hutton and am unsure how to proceed. Thank you, Kimberly Elliott

I am frustrated and seeking help. I have encountered issues when trying to post a fur coat for sale on marketplace and garage sale groups. Despite following the rules, my posts keep getting rejected with the message "Rejected: There are issues with your product." I have attempted to resolve this for a year now, and my disputes remain unresolved with no responses. I have also sought help on the forum but to no avail. Please assist me in resolving this matter or direct me to the appropriate support. Thank you for your assistance.

My teenager's account was hacked, and she received an email notifying her of a login from London. Although the hackers changed her password, they do not have access to her email. We have been unable to change the password since we no longer have the old cell number linked to the account. Even after uploading her passport, the system stated the information did not match, likely due to the birth year being listed as [redacted] instead of [redacted]. It's concerning that we are locked out while hackers can easily infiltrate. I am eager to close this account promptly to avoid any inappropriate content being posted, which could impact my daughter's college prospects. The account belongs to Hayley Palk, with the associated email [redacted] showing a birthdate of 7-15-[redacted]. There are no posts on the account, just a new profile picture uploaded today.

As the administrator of a Facebook group, I am facing a situation that requires attention. Two other individuals who were also administrators have taken actions without my knowledge which involved merging our group with another one, consequently removing me as an admin and blocking me from the merged group. Although our original group is still listed, I have been stripped of my administrative rights. This covert change was made without any explanation or discussion, violating Facebook policies and ethical norms. I request that the individuals responsible be informed that they cannot forcibly exclude me in this manner or dissolve our original group. It is reasonable for them to leave our current group and establish a separate one where they can be admins without dismantling the group I am also an admin of. S.H.

I set up a Facebook page for my Instagram blog without realizing that Instagram automatically created a separate page. Now I'm trying to run Instagram ads, but I can only do it with the Instagram-created page, not the one I established followers on. I attempted to merge them by putting both under the same Business Manager and being the sole admin for both. However, I hit a roadblock because the pages have different names. When I tried to change the name of the Instagram-created page, it was denied for not following the guidelines. This loop is frustrating as I just want to promote my photos on Instagram without these obstacles. Original Facebook page with followers: "Pocket Squares & Pearls" (@pocketsquaresandpearls) Instagram-created Facebook page for merging: "Leah M. Cunningham" Thank you for any help you can provide.

Hello, my name is Sue T. My account seems to have been hacked, causing my phone and home phone to malfunction, as well as disabling my Facebook page. I'm now being prompted to create a new page and scan through a list of friends, leading to suspicions of it being fake. I've inadvertently lost all my data and am trying to resolve this, but it's becoming frustrating. I've spent two days trying to fix it and may have worsened the situation. I wasn't aware that the numerous apps I had contained hidden messages. I'm seeking assistance to restore my Facebook page as it was, recovering my lost information and photos. Please address this promptly. Thank you for your help. Sue T.

After being informed by a friend last Sunday that my account was hacked, I attempted to log in but encountered issues with the verification code process. Despite receiving one code, I was prompted for another code that I never received. Frustrated, I resorted to creating a second account but now find myself locked out of both. I urgently need to regain access to my original Facebook account as it is linked to important non-profit pages that I manage. I would be grateful for guidance on resolving this situation as I am unable to retrieve the necessary security codes to log back in. Thank you.

I recently updated my girlfriend's Facebook password, but I can't recall it, and she is unable to access her email. Her phone number, which is linked to the account, is [redacted]. We are hoping to regain access for her on her own phone. Could you please assist by sending a reset code to her phone number or an alternative email address associated with the account? The original email used to create the account is [redacted] Although there is another email linked, we are unable to access either. Your help in sending a recovery code to her phone would be greatly appreciated.

Hello, I previously had a Facebook account that I created on October 24, [redacted]. After deactivating it for about 3 1/2 to 4 months, I tried to log back in using my phone number or password, but instead of accessing my old account, I was given a new one. I am unable to recover my original account because I don't remember the password. I have been using a different email since I got married in [redacted] to make things simpler. My husband's email is different as well. I believe I may have accidentally created a new account by answering questions on the app. I still have the same phone number I used 5 years ago. Is there a way to regain access to my original Facebook account from [redacted]? Thank you for your help.

A few weeks ago, I encountered a video issue on Facebook that seemed to originate from my son but turned out to be a hack. Recently, a similar situation occurred where my friends received a video supposedly from me, which was not the case. I cautioned them not to open it, hoping the situation would resolve itself. Strangely, I had to log back into Facebook today. After entering my password, I received multiple verification requests via email, text, and another email. Despite following the instructions, I ended up creating a new Facebook page inadvertently. I believe the confusion stemmed from using two different email accounts, [redacted] for the original account and [redacted] for my phone. I need assistance in retrieving my old account instead of having a new one.

I originally had a Messenger account, but my sister used my phone number to create her account due to an issue with her phone. When I tried to log in, it prompted me for a code via SMS which didn't arrive despite multiple attempts. Even after reinstalling the app, I couldn't proceed. We have now requested to delete my sister's account (set for deletion on the 18th of November). What steps should I take now? Can my account be reactivated, or can I create a new one with my phone number (+61)[redacted]? Thank you.

I attempted to change my Facebook password after forgetting it. I used my Facebook security trusted friends for the passcodes and managed to enter an email account I had access to since the other email and phone number were no longer valid. However, I did not receive an email to the new email address I provided. The notification mentioned that if I didn't receive an email within 30 minutes, I should click a button to resend the recovery email, but I never received it. When trying to request it again, the system displayed an error message stating, "Sorry, this feature isn't available right now." I tried again later, but the same error persisted. I urgently need to retrieve my password. Your assistance is greatly appreciated.

I encountered an issue with my Facebook account. While trying to share my new address with friends on Messenger, I was logged out due to suspicious activity, described as "Phishing". Despite several attempts to reset my password, I am unable to access my account, including my business page for Perfections Body Sculpt. I have followed Facebook guidelines and do not understand why I am experiencing this problem. The password reset link leads me to the same page repeatedly without resolving the issue. My name is Tammy Wilson, and I am frustrated by the lack of customer service from Facebook in addressing this matter. I would appreciate direct assistance in resolving this issue, as previous attempts have been unsuccessful. Thank you.

Hello, I am having difficulty accessing my account as I have forgotten my email username and password. My original email address was [redacted] Despite providing my recovery email [redacted] multiple times, I have not been able to recover my account. The email [redacted] is no longer active, and I cannot receive any messages there. I have also tried contacting by phone at [redacted], but have not received a response. I have already sent my ID for verification but have not received any assistance. I have important information on my account and need access to it. I have opened a new account at [redacted] Please send all communication to my recovery email [redacted] Thank you for your help.