Facebook Customer Service Issues

I am Roy F., the owner of RDT Transportation LLC in Shiloh, IL, with the USDOT # [redacted]. You can contact me at [redacted] or [redacted] The issue I am facing is that someone named Brian Watt, who is not associated with my company, has created a Facebook page under my company's name. He has included his contact number, E-Commerce payment details, etc. I have messaged this page requesting Mr. Watt to take it down, but he claims it will take Facebook 7 days to complete the process, which has already passed. I suspect fraudulent business activities being conducted under my company on Facebook. I urge for this page to be shut down promptly. Feel free to contact me for further assistance as I am the rightful owner of RDT Transportation LLC in Shiloh, Illinois. Mr. Watt has replicated my logo, listed my PO box, and created an email address similar to mine.

I recently upgraded to a new phone and encountered a login issue on Facebook. After trying to enter my current password, it prompted me to input a new one, but then it rejected what I thought was the new password. I attempted to recover my account but couldn't proceed as I no longer have the phone number or email associated with it. Strangely, there's now a profile showing a person named Jolene Adair linked to my Facebook activities. This has caused all my phone activities to be tied to this unknown account. I'm stuck as I can't access my Facebook due to the lack of both the phone number and email address. I need assistance urgently as this problem hinders my phone usage.

I suspect my Facebook account got hacked. This morning, I was unexpectedly logged out. Usually, I stay logged in. I tried my password multiple times without success. I even attempted an old password to no avail. Facebook mentioned sending a code to my email, [redacted], which I cannot access as I do not remember the password. I have had this email since [redacted] but rarely used it; my primary one is [redacted], which is not linked to my Facebook account. I am concerned as I have important photos of my baby on the account. Any assistance would be greatly appreciated.

Someone managed to access my friend's account and sent me a suspicious link after deleting it from our chat. When I clicked on the link, it prompted me to enter my login details, which led to them knowing my password. The intruder then used my account to send private messages. After realizing this, I immediately changed my password. Now, I am curious to find out who this person is that infiltrated both accounts. I still have the link as evidence of the hack. While reviewing the login devices during the password change, I noticed a Nokia 6 device had been used to access the account, which is not owned by either of our families.

Hello, my name is Jeannie K. Ellis. I have been attempting to reach the Facebook Promotion Gambling Lotto Company. I received texts and calls on Thursday night informing me that I had won $[redacted],[redacted] in a Facebook promotion gambling lotto. They instructed me to pay a delivery fee via Febex to receive my winnings by the next day. Despite my skepticism, I tried to contact Facebook but received no response. I found a phone number for the company online and spoke to a man who confirmed my winnings and asked me to pay for the delivery. I complied and provided a claim number, but since then, I haven't received any updates. I am concerned and seeking assistance from Facebook Promotion Gambling Lotto or Febex regarding my payment for delivery. Regards, Jeannie K. Ellis.

My name is Melissa Bowden, and my Instagram account (@melissabowden) was hacked on 10/16/18. The hacker changed my account information, including my username, password, email, and phone number, making it impossible for me to access my account. They altered my username and display name to @laithpiper. After reporting the hacking and impersonation to Instagram, they disabled my account for violating community guidelines. Despite reaching out to Instagram and Facebook multiple times and filling out various forms, I have not received any assistance in recovering my account. I am eager to regain control of my account, as I miss using Instagram, my favorite social media platform. I have evidence of my identity, the disabled account, and the changes made by the hacker. I even have screenshots of the unauthorized changes. I hope someone can assist me. Thank you.

I am the page administrator for the Nevada Northern Railway Museum at www.facebook.com/nnry1. As we are situated in the most remote city in the United States, Facebook is crucial for spreading the word about our museum. We invest heavily in advertising to promote our posts. Previously, we could invite [redacted]-[redacted] people to like our page daily, but now we are limited to inviting only 12 to [redacted] individuals per day. This decline is disheartening, and it raises doubts about the effectiveness of advertising on Facebook if we cannot convert our reach into likes. I am concerned about why we are encountering restrictions on inviting people to like our page, especially when we used to be able to invite hundreds of individuals daily. Best regards, Mark S. Bassett, President of the Nevada Northern Railway Museum

I have been hacked, and I am very frustrated. I've tried using the help link, but it's not working for me. I am unable to access my account as the hackers have taken over. I cannot receive the recovery email or text message. I need assistance as soon as possible to regain access to my Facebook account under the email [redacted] My phone number is +[redacted]6. I am angry and desperate to resolve this issue. My friends and family can see my account, but I cannot login or view it. Please help me regain control of my account.

Hello Team, I've encountered a couple of issues with my ad account that I would like to address: 1. I recently created a Shopify store called www.uniqsquare.com and set up a Facebook ad account under the name "uniqsquare" in my personal Facebook account. However, after making some changes to the account settings, it was deactivated. I then created a new ad account in my personal Facebook account, added a credit card as the payment method, and tried to boost an ad. Unfortunately, this account was flagged for a policy violation shortly before the ad was scheduled to go live, despite not using any copyrighted content. 2. I also received a notification from Facebook to promote my page uniqsquare. I tried to boost the page with a "shop now" button, but encountered the same issue of the account being disabled for violations. I have reached out to Facebook for assistance through the provided links, but my accounts remain disabled. I am seeking help to have my accounts enabled as I was not attempting to circumvent any rules and will ensure my future content complies with guidelines. Your support in resolving this matter would be greatly appreciated.

I posted a meme in my friend's thread that got me banned for a month. Two months later, I was banned again because he hasn't deleted it. I believe he is responsible for keeping it up and for others reacting to it instead of taking it down himself. His name is Raymond Burger from Sarasota. I want to report him and have his account frozen until the meme is removed. I don't want the photo lingering on his thread for people's amusement. I posted it, but now I am troubled by it and want to resolve this to regain access to Facebook without the photo causing issues.

Hello, I'm Blaque Chamel Johnson. Initially, Facebook altered my name, displaying my middle name instead of my birth name, causing issues for colleagues trying to locate me. For security reasons related to identity theft, I prefer not to disclose my middle name as mandated by IRS documents. Moreover, Facebook's inconsistent enforcement of guidelines is troubling. While my post condemning hate speech resulted in my account being banned, a video inciting violence against black individuals remains untouched, raising concerns about Facebook's policies. Despite using Facebook extensively for promotional purposes due to my work in radio and music, I refuse to tolerate mistreatment or threats from racist individuals on the platform. Instances of harassment towards me, including racial slurs, have been unaddressed. Swift assistance with these issues would be greatly appreciated. Just sharing my experience.

To the Facebook Technical Support Team, I am following up on my concern. I have submitted over 20 reports since Thursday morning, October 18, [redacted], but I have not received any feedback from your team. I am still unable to log in to my Facebook, Messenger, and Page accounts. When attempting to log in, I receive the message: "Sorry, something went wrong. We are working on it and we'll get it fixed as soon as we can." Please resolve this issue promptly. I, Leemar Andrion Almeda, am reporting that I have been unable to access my Facebook, Messenger, and Page accounts for almost four days. This hinders my daily work and activities, including managing a running page advertisement. Here is my Facebook account link: [redacted] My email address is: [redacted] I request immediate assistance, as I have reported this issue multiple times. Thank you. Leemar Andrion Almeda

I attempted to apply for a grant that an old friend shared a link to on Facebook. After providing my information, my account got hacked, and the recovery email and phone number were changed. My name is Rick Robinson, and the profile picture shows me with a "Made in America" banner at the bottom. Some details in the account include my work at Clifton Moulding in Clifton, Texas, and my origin from North Hollywood, California. Among my Facebook family are Mary Robinson, Robert, Leon Duresne, Shirley Robinson, Shirley Marie Robinson, Richard Dawarte, Robert Forant, and Robbie Alan. I seek assistance in resolving this issue.

I am Heather Graham, and I am married with a family of five children. Thirteen years ago, during the rise of Facebook and the decline of MySpace, a friend created a Facebook account using my name, hoping I would use it. However, as I wasn't interested, I never received the login information. Despite losing touch with the friend, the account still exists, causing strain on my marriage. It appears the account has been hacked, showing sporadic activity, making it seem like I have a secret Facebook presence to my husband. I am not the one using this account, and I desperately need to remove it. I contacted Facebook Tech Support at 1-([redacted])-[redacted], and they indicated the account was hacked, with additional accounts created under my name, with logins from Dallas, Texas, while I reside in Swanton, Ohio. They mentioned a $[redacted] fee to delete these accounts, which I can't afford. The account is under my maiden name, Heather Durdel, from Toledo, Ohio. I seek support in resolving this issue. Thank you for your assistance.

I am seeking assistance in recovering my Facebook account under the name Jay Edward, which was unexpectedly banned. Despite being a newly established account without any violations, it has been blocked. The name Jay Edward corresponds to my legal name Jason Edward Mays and my photography business as a sole proprietor. I planned to connect it to my Instagram business account for promotional purposes. Following the ban, I have already lodged an appeal a week ago, providing two forms of identification to verify my identity. The tied email is [redacted], associated with my professional endeavors and Instagram details. It is crucial for me that they are interconnected; otherwise, I would have to set up a new Facebook account. I kindly request a review of my case to potentially lift the imposed ban. I am reachable at this email address for further updates or support. Thank you for your cooperation. - Jay

My Facebook account has had messaging suspended for posting an optic and a plastic buttstock in a local Facebook group. I was told firearm sales were not permitted, but I did not post a firearm. A scope has multiple uses, such as bird watching and spotting objects on the water. The gun stock is harmless, just molded plastic. I used Messenger to contact my family member who is sick with cancer. Unfortunately, I have no active cell to accept texts or calls. I lost my job and cell due to high bills, leaving me unable to use Facebook for job searches. The policies on what can or cannot be sold are unclear, especially regarding age restrictions. I am a Canadian citizen, and American gun laws do not align with Canadian regulations. Please open my Messenger as I have no means of communication due to my inoperative cell. I cannot receive activation codes via SMS. Kindly consider making policies more visible on Facebook and yard sale sites to avoid confusion for users like me.

Hello, My name is Ashleigh O. My account was hacked two days ago by an individual from an Arabic-speaking country who changed the primary email to theirs. I am receiving Facebook emails in Arabic in my personal inbox. I can temporarily access the account by using an old password and resetting it, but the hacker changes it back. I have a business page tied to this account, so it's crucial to recover it. The standard recovery steps on facebook.com/hacked are not working, as they ask for an ID verification that doesn't progress the process. Without primary email control, I cannot remove the foreign emails added to my account. I am seeking assistance to regain my account and remove the hacker. Thank you for your help.

To Whom It May Concern, I am experiencing a lockout issue with my Facebook account, unsure of the cause. Most of my friends support Clinton, creating a safe space for us. I have focused on positive interactions, deleting any potentially offensive content. Recently, I had to remove inappropriate comments from a relative with opposing views. I suspect he might have reported my account. My Facebook name is Adrian Skye. Could you please investigate the reason for the block? Thank you.

Dear Facebook Team, I have been using your application for the past ten years, and it has become an integral part of my life where I store memories and connect with friends. Recently, I accidentally shared explicit content on WhatsApp, which I found funny at the time, not realizing it violated your terms of service. I wholeheartedly agree with your policies and understand the importance of respecting them. I assure you that I will not repeat such actions in the future and kindly request the restoration of my account as it holds significant value to me. I appreciate your consideration and hope to continue enjoying Facebook's platform and being part of the community. Thank you, Ivan K.

I am urgently requesting a phone call or I will be forced to file a legal complaint against the lack of response to my request for assistance with a hacker in my account. Due to the delay in helping, my Microsoft and Google accounts have been disabled. I intend to file a complaint with the attorney general for not providing customer support and for failing to address the hacking issue. My Facebook policies offer no solutions, and I understand the vulnerability of the internet. My social network was deactivated due to a payment problem for an account with a similar name. If a thorough check had been conducted, this error could have been avoided. The hacker has now gained access to my Google and Microsoft accounts. I am not familiar with legal procedures regarding this matter, but I will exhaust all efforts on various platforms and reach out to local political figures for assistance. I am 59 years old and not well-versed in computers. Losing access to Messenger means losing contact with my child in Canada. I demand an explanation for the lack of response despite notifying you of the hack when I received a threatening email regarding my advertising account bill. You did not verify the situation before taking action. Kindly contact me at [redacted] as I cannot access my email accounts due to the hack.