Someone hacked into my account some time back, connected with email of K*****@***.com...

GetHuman-cntrysun's customer service issue with Facebook from October 2018

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The issue in GetHuman-cntrysun's own words
Open my new Facebook account with the gmail address of *****@***.com ... Someone hacked into my account some time back, connected with email of K*****@***.com. ( my original one) . I began creating a new profile, connected with email of C*****@***.com, but soon was able to open my original account.* About a month ago, while I was on my original profile, it just disappeared, saying it was closed due to possible suspicious activity. I tried to get back on, but when yahoo updated, somehow, it connected with an email we had used back in the **'s, and we have no idea what the password is. also, it was never used for my Facebook account. Also when I finally thought I was in, it took me to the one I had created when I was hacked into the first time. Don't want in it. * I gave up trying to get in so i created a new Facebook account, under the email address of *****@***.com. It works on my Ipad. sometimes sending a code to the phone, but I can always get into the facebook profile. I can't access it on my laptop or my ipod. I recieve email at both gmail accounts, but, like I said I can't access my yahoo account.* This is really frustrating. * Can you help? Candy Smith
I've entered code after code and sent ID's with name, pictures....... and no end to the battle.
I just want to be able to open my Facebook account on all my devices
About ** years I think.
I've probably tried everything.
I have an issue with Facebook too
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My Laptop,
Customer service issue
Reported by GetHuman-cntrysun
Oct 20th, 2018 - 3 mons ago
I have an issue with Facebook too
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GetHuman-cntrysun started working on this issue
Oct 20th, 2018 9:01pm