Someone hacked into my account some time back, connected with email of K*****@***.com...

GetHuman-cntrysun's customer service issue with Facebook from October 2018

2 views
 | 
184951 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-cntrysun's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-cntrysun's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-cntrysun will want to follow the link below to head to their help center. We will check on GetHuman-cntrysun later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-cntrysun may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-cntrysun's own words
Open my new Facebook account with the gmail address of *****@***.com ... Someone hacked into my account some time back, connected with email of K*****@***.com. ( my original one) . I began creating a new profile, connected with email of C*****@***.com, but soon was able to open my original account.* About a month ago, while I was on my original profile, it just disappeared, saying it was closed due to possible suspicious activity. I tried to get back on, but when yahoo updated, somehow, it connected with an email we had used back in the **'s, and we have no idea what the password is. also, it was never used for my Facebook account. Also when I finally thought I was in, it took me to the one I had created when I was hacked into the first time. Don't want in it. * I gave up trying to get in so i created a new Facebook account, under the email address of *****@***.com. It works on my Ipad. sometimes sending a code to the phone, but I can always get into the facebook profile. I can't access it on my laptop or my ipod. I recieve email at both gmail accounts, but, like I said I can't access my yahoo account.* This is really frustrating. * Can you help? Candy Smith
I've entered code after code and sent ID's with name, pictures....... and no end to the battle.
I just want to be able to open my Facebook account on all my devices
About ** years I think.
I've probably tried everything.
I have an issue with Facebook too
How GetHuman-cntrysun fixed the problem
We are waiting for GetHuman-cntrysun to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Facebook email you?
This email address isn't valid
Follow this issue
See how GetHuman-cntrysun fixes it.
This email address isn't valid

Facebook

My Laptop,
Customer service issue
Reported by GetHuman-cntrysun
Oct 20th, 2018 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 184951 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-cntrysun started working on this issue
Oct 20th 9:01pm