my instagram account was hacked. it was a business profile. my email and password and u...

GetHuman996443's customer service issue with Facebook from August 2018

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Help with my Facebook issue
GetHuman996443's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman996443 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman996443 can let us know if they help or not.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman996443's own words
my instagram account was hacked. it was a business profile. my email and password and username was changed. i can verify my account with my Facebook information, they were not linked together. my birthdate and verified phone number are the same along with my photos i have contacted instagram and they are no help. they need me to verify email but there is no emails in my box since my email was hacked to change instagram information. i found my google account activity was hacked by users in russia and indonesia . i immediately reported it and changed my password. i can send a video with me and write a code to recover my account or show screenshots as proof of my dms and etc.. *please please help-katelyn mussio
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Facebook

Customer service issue
Reported by GetHuman996443
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 105391 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman996443 started working on this issue
Aug 15th, 2018 8:25pm
GetHuman996443 indicated the issue is not fixed yet.
Aug 15th, 2018 9:26pm