my instagram account was hacked. it was a business profile. my email and password and u...
GetHuman996443's customer service issue with Facebook from August 2018
Help with my Facebook issue
GetHuman996443's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman996443 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman996443 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman996443's own words
my instagram account was hacked. it was a business profile. my email and password and username was changed. i can verify my account with my Facebook information, they were not linked together. my birthdate and verified phone number are the same along with my photos i have contacted instagram and they are no help. they need me to verify email but there is no emails in my box since my email was hacked to change instagram information. i found my google account activity was hacked by users in russia and indonesia . i immediately reported it and changed my password. i can send a video with me and write a code to recover my account or show screenshots as proof of my dms and etc.. *please please help-katelyn mussio
GetHuman996443 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman996443 fixed the problem
We are waiting for GetHuman996443 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.