Facebook Customer Service Issues

My email linked to my Facebook account is [redacted] but I no longer have access to it for about 2 years now. I have a second account under [redacted] which I couldn't delete, so I set a random password in frustration. The issue revolves around the [redacted] account. I changed its password a few weeks to a couple of months back due to suspected unauthorized use. Unfortunately, I forgot the password and didn't note it down. Recently, thinking I was hacked, I logged everyone out but then couldn't remember the password or reset it without access to the associated email. I attempted the trusted friends codes provided but encountered errors. I would appreciate any help. You can reach me at [redacted] for verification. Thank you.

Hello, I am facing an issue with logging into my Facebook account. The phone number linked to it is outdated, and I have been using a fake name "Jayce Temple" instead of my real name, Hollie Willis. It seems to only offer the phone number option for verification. I really need access to my account with all my photos. My new phone number is [redacted]. Can anyone assist me in recovering my account under the name Jayce Temple, or potentially transitioning it to my real name, Hollie Willis? Thank you.

I am having trouble with advertising my Bali package holiday business on Facebook. My personal page is linked to the business page, and I am facing issues trying to access local buy and sell groups through the business page for advertising. Every time I attempt to promote my business through my personal page, the ads get rejected, citing policy violations. Despite appealing the rejections, my appeals are consistently denied. I assure you that my business is legitimate and complies with all guidelines. I have thoroughly reviewed the policies multiple times but cannot pinpoint why my posts keep getting rejected. These buy and sell groups do not have strict rules, so the constant rejections are perplexing and impacting my business negatively. I seek clarity on the reasons behind the rejections so I can rectify the issue promptly.

I encountered an issue with my Facebook and Messenger accounts. I originally had a Messenger account separate from Facebook. When I created a Facebook account, a new Messenger account was automatically generated and linked to it. I wanted to revert to my old Messenger account but was unable to recover it after deleting the new accounts. Despite several attempts with my phone number, I could not reconnect my email to the initial Messenger account due to a Google account error. Feeling confused and upset, I repeatedly tried to resolve this, which led to my phone number being blocked. I am desperately seeking assistance to unblock my phone number to either create a new account or somehow regain access to the old one. Your help in this matter would be greatly appreciated.

I recently responded to a speech by a newly elected Australian politician that was filled with racial hatred towards non-white Australians and immigrants. During the speech, the politician shockingly used the phrase "final solution," alluding to Nazi Germany and genocide. I am a non-white Australian married to an immigrant, and I find these comments deeply troubling. I posted a Nazi flag on my page to alert others to the dangerous rhetoric being promoted by this politician. My intention was to condemn hate speech and bring awareness to the situation. It is disheartening to see Facebook's policies seemingly protect a politician promoting such hateful ideas while restricting individuals from calling out this type of speech. I am disappointed by this misuse of Facebook's policy and believe that freedom of speech, especially in matters of politics, should be upheld in Australia.

Hello. I am experiencing difficulty accessing my account. I recently updated my password and followed the password recovery process using three trusted friends to verify my identity. Although I successfully changed my password, I am now prompted to select an email or phone number for login without the option to use the old email. Despite needing to confirm with a code received via text or email, there seems to be no place on the page to enter it for verification. This situation is quite frustrating. I would appreciate any assistance regarding this matter. Thank you, MJG

I am not a cash cow. I hired a contractor in Belize to build my retirement home, two years before retiring. In [redacted], a year before my retirement, I discovered I had been deceived. Despite paying almost $[redacted],[redacted], the quality of work was poor with various issues like cracks, incomplete construction, and substandard materials. I took legal action, but the contractor managed to counter sue with the help of an attorney despite televised evidence of the deficiencies. The situation worsened when I found out my money went to drugs and women, along with other lies. Despite my efforts to have the work completed, the contractor claimed it was finished using fake photos. I even paid in full before uncovering the deception upon arrival in Belize. On social media, the contractor responded aggressively, denying his previous statements. My lawyer is requesting transcripts of conversations from June 4 to June 9, [redacted], to move forward. The contractor in question is Benigno Betancourt, and I am willing to cover the costs for the transcripts.

Good morning, I am Suzanne T., a member of the National Federation of the Blind, a [redacted](c)(3) organization that advocates for and celebrates the accomplishments of the blind community. With over 50,[redacted] members nationwide, we promote individualism and inclusion, striving to break down barriers and change misconceptions about blindness. Each year, states host conventions bringing together various stakeholders impacting the blind, including government agencies, educators, and more. Ohio, particularly Cleveland, has a significant blind population that could benefit from Facebook's accessibility features. I invite Facebook to be a vendor at our Ohio Convention in Strongsville. Attached is information about this event. Please don't hesitate to reach out with any questions. Suzanne T. [redacted] We welcome Amazon to showcase their accessibility products at the convention.

Hello Facebook Team, I am writing to address an issue with my Facebook Account. Login email: [redacted] I am unable to access my account. A message pops up stating: "We’ve detected suspicious activity on your Facebook account and have temporarily locked it as a security precaution. It’s likely that your account was compromised as a result of entering your password on a website designed to look like Facebook. This type of attack is known as phishing. Learn more in the Help Center. Over the next few steps we’ll walk you through a security check to help secure your account, and let you log back in." I would appreciate your assistance in resolving this matter promptly. Best Regards, Andrea

I encountered an issue with Facebook's digital password system. I received a five-digit code instead of the required six. When I entered it, my account vanished, along with all my photos and information. I am Brenda Sanford from Jackson, Tennessee, and have been using Facebook since [redacted]. Despite my efforts over 2 months, I have been unable to recover my account. I am seeking assistance to restore my original profile, distinguishable by my unique name, location, and a photo of me in a blue blouse. Any help in recovering my pictures and account would be greatly appreciated.

I created a Facebook fundraiser in early June to cover my son's medical expenses. By the end of June, we received $[redacted] in donations but suddenly the fundraising stopped. We are unsure of what happened to the donated funds as we have not received any updates and have not been able to reach Facebook for assistance. Initially, the fund was mistakenly under my name, RoseAnn Krejci, before it was changed to my son's name, Scott Krejci. Please help us retrieve the donations as supporters are inquiring about the status of their contributions. Contact me at [redacted] or [redacted] Thank you.

I encountered the white screen of death issue on my PC and took various steps to try to resolve it, such as clearing cache and cookies, using different computers and browsers, altering passwords, creating a business account, and claiming my pages. Despite these efforts, I inadvertently got locked out of my Facebook account after uninstalling the mobile apps. I am unable to receive a second authentication code via SMS despite multiple requests. I provided a photo ID and a picture of myself holding a paper with the requested code, but have not received any feedback. Restoring access to this account is crucial for my business, so I urgently need assistance with this matter. Thank you for your help.

I am dealing with increasing harassment, including cyber-stalking and false accusations that have harmed my business. I have taken legal action against one individual and am now looking to press charges against Liz Jones/Suzanne Myers, who have been slandering me. The group "One Stop for the Good and the Bad" is behind these attacks. Their baseless claims have led me to delete my Facebook account in an effort to protect myself. I urge for the removal of this group as they seem to thrive on spreading lies and damaging reputations. Should you require further details, you can reach me at [redacted].

Hello, I'm Rusty Willis. I had an old Yahoo email account that got hacked, so I created a new one using Gmail. After changing phones, Facebook notified me that the new device was not recognized. Now, my new account under [redacted] seems to be disabled. I am unsure of the exact cause and would appreciate any assistance in resolving this issue. Thank you, Rusty.

Facebook, your services are disappointing. After upgrading to an Apple phone, your site keeps giving me the same code for accessing Facebook on my new device, which simply doesn't work. It's been two days dealing with this repetitive issue. I'm frustrated and feel like your company is either playing games or lacks competence. I just want to use Facebook on my new phone, but it seems impossible with your unhelpful service. I am lost on how to proceed since I keep getting the same unsatisfactory results. It's frustrating as a business owner not to receive the assistance I need from a service I am paying to advertise on. Your lack of support is making this simple issue needlessly complicated on my new cell phone.

I seem to have had trouble accessing my Facebook account after attempting to reset my password multiple times. Despite receiving the verification code on my email and phone number associated with my account, I am unable to successfully log back in. I urgently need to regain access to my account. I can confirm that I still have access to my Gmail and the phone number linked to my Facebook account. Could you please assist me in resolving this issue or resetting my account in some way? My Facebook account is under the name "Dashia Wallace." Thank you for your help.

I am in urgent need of assistance. Facebook is requesting a 6-digit verification code to verify my account, but the phone number and email linked to my account are outdated. I have never updated them as I am typically always logged in. Unfortunately, this has locked me out of my Facebook and blog pages, causing a lot of distress. I am willing to provide my driver's license for identity verification purposes. My name is Sarah Kacala, and my blog page is called "Little Girl Speak," which has around 24,[redacted] followers. The email associated with my account is no longer accessible ([redacted]), and the old cell number is [redacted]. I urgently need to regain access to my account to continue supporting my followers who are survivors of sexual assault and domestic violence. My updated contact information is [redacted] and [redacted] Your help in resolving this issue would be greatly appreciated.

I am experiencing issues with my news feed. For several weeks now, I have only been able to view a limited number of posts from my family and friends - sometimes 1, 2, or 3 posts, and occasionally none at all. I reached out to Facebook on the 12th, 13th, and 16th of August to report this ongoing problem. Their response was, "We'll use this to improve Facebook," but the issue persists on my personal account. I know of only one other friend who faced a similar problem, reported it, and had it resolved. However, after reporting it myself, I saw only slight improvement before it worsened. Although there has been a temporary improvement after reporting it again this afternoon, I am looking for a permanent, long-term solution rather than a short-term fix that may not last.

I have recently been promoted to the position of editor at WrestleZone. However, I encountered an issue with my Facebook account as I received a 30-day ban without the chance to appeal. This ban stemmed from a comment I made in jest, asking white males to stop complaining and pick themselves up by their bootstraps like others do. Unfortunately, this upset some individuals, particularly right-wing white men who reported me. I believe that the punishment is unfair considering the mild nature of my comment compared to what others post without consequence. I kindly request that the ban be lifted or that I be allowed to operate solely through pages where I have editorial privileges. This situation is impeding my career progress, and as a member of a minority group with Jewish heritage residing in New York with limited financial means, the opportunity at WrestleZone is crucial for me. Please assist me in resolving this issue to further my professional growth.

Hello, I'm John P. and my email linked to my Facebook account is [redacted] However, this is not my current email anymore, neither is my old phone number [redacted]. I've been attempting to access my account on my new phone with the number [redacted]. I've tried the "get your friend to help you log in" method, and it works until I receive a code on my new phone that I'm supposed to input for confirmation. Unfortunately, I'm unable to locate where to input the code that was sent to me. I'm quite frustrated as I've made several unsuccessful attempts to resolve this.