Facebook Customer Service Issues

August 15, [redacted] Dear Facebook, I am struggling to access my account. The email associated with the account is [redacted] Unfortunately, I am unable to access the account linked to that email at the moment. The phone number that might be linked to my Veronica Eileen Wood account is [redacted]. I may not remember correctly as AT&T was kind enough to change my number free of charge due to a stalker issue. I have faced hacking incidents in my account multiple times but did not report them to FB. I suspect this is the reason I cannot access my account now. I believe my password was changed without my knowledge. I am reachable at [redacted] I would appreciate your assistance in resolving this matter. Thank you for your help. Sincerely, Veronica Wood Post Script: I have noticed strange activities on my account, such as unfamiliar photos appearing. I now realize it was likely due to hacking. I also found embarrassing content on my page that I did not share. I suspect someone may have tampered with my account maliciously. Thank you for your support.

I am Lisa P. Smith and I'm having trouble with my two Facebook accounts. The issue began in June [redacted] when I forgot the password to my original account registered under my Sprint email, [redacted] I changed phone providers and realized I no longer had access to that email. Since [redacted], I've been using another account under [redacted] I've reached out to Facebook multiple times without any response, and when I called this morning, I found out there's no user support. I would like to either merge the two accounts or delete one, preferably keeping my original account where I manage a group for my high school reunion. If that's not possible, I'd like to start fresh by deleting all accounts. Can you please assist me in finding a solution?

Hello, I have a long-standing regular account and recently created a business page. However, during the process, I unintentionally opened another personal page. I also have an unpublished business page from a previous attempt. Now, my Instagram is linking to the unpublished business page. I wish to delete the unpublished page and remove the second personal account. However, I'm concerned about the connection to my published business page. I would like to link my Instagram to my active business page. Here are the pages involved: 1. Jeffrey Moss - original personal page - keep 2. Jeffrey Moss - second account - unwanted 3. Mossltd13 - unpublished and unwanted 4. Moss Ltd a vintage store - desired business page. Your assistance is greatly appreciated. Thanks, Jeffrey

Dear Facebook Admin, I am Han Nguyen, and I experienced being logged out of my Facebook account on Monday night, August 13th at 10 pm. I attempted to log back in but my password was not accepted. I suspect my account has been hacked for the following reasons: 1. I consistently use the same password across my accounts, including my Facebook login. 2. When I tried the password recovery option, it indicated it would send a confirmation code to an email address not associated with my account. I only use [redacted] and [redacted] for Facebook, not an email ending with @B******.com. 3. My phone number was changed, preventing me from receiving any verification codes. 4. The Facebook recovery tool could not find my account ID, although I have always used it at the college library. Kindly verify and restore my account as it holds sentimental value to me. My Facebook ID: [redacted] Password: #6121Nkimball Thank you, Han Nguyen

Subject: Help Needed: Facebook Account Hacked Hello Facebook Admin, I am writing to report that my Facebook account has been hacked. On Monday night, August 13th, I was unexpectedly logged out and when I tried to log back in, my password was no longer working. I suspect foul play for the following reasons: 1. I consistently use the same password, including for my Facebook login. 2. When attempting to reset my password, I was instructed that a confirmation code would be sent to an unfamiliar email address: n**********u@b*********.com, which I did not register with. 3. It seems my phone number has been changed, preventing me from receiving verification messages. I kindly request your assistance in verifying and restoring my account as I have cherished memories stored there. User ID: [redacted] Original Password: #6121Nkimball Thank you for your prompt attention to this matter. Sincerely, Han Nguyen

My Facebook account has been compromised. I am unable to access it with my usual credentials due to dual authentication. When I try to retrieve the code, the system does not send it to me via email or text. Curiously, using my phone number as a user ID and password led me to log into my daughter's Messenger and Facebook accounts. While in my daughter's account, I noticed messages from friends mentioning suspicious attachments sent from my account.

I am experiencing difficulty accessing my account as I no longer have the devices or access to them. Despite sending my government-issued ID to Facebook as requested, I have not received any response. Phone calls to the provided numbers have been unhelpful, with one insisting I listen to information about a supposed $[redacted] gift certificate before assisting me. Another representative mentioned I need to purchase a $50 play card and call in with it for an immediate refund, despite already providing verification. I can no longer access the old email or phone number associated with my account. For communication, my current email is [redacted], and my phone number is [redacted]. I am frustrated by the lack of response after sending my ID multiple times from my new devices. I seek a prompt resolution and expect a timely response via email or phone.

Hello! I am a Facebook user named Michael Dolly. About a month ago, I stumbled upon ads for a lightsaber and an electronic surfboard on Facebook. I ordered two lightsabers for $68 each and one electronic surfboard for $[redacted].99 as birthday presents for my son. Unfortunately, upon receiving the items, I discovered the lightsabers were cheap plastic toys not worth $2 each, and the surfboard was a styrofoam boogie board not worth $5. I paid through PayPal and tried to contact the company, Ivory Tower Tech. Co LTD, for a refund, but they have not responded. After researching, I found numerous complaints against this company for similar scams. I am appalled by their dishonest practices on Facebook, a platform built on trust. I intend to pursue legal action against the company and Facebook to expose this scam publicly. I demand a full refund and accountability for allowing such scams on their platform. Sincerely, Michael Dolly

I recently switched my phone and obtained a new SIM card while keeping the same phone number that I used to create my Messenger account without a Facebook account. After deactivating the old SIM card, I found myself logged out of Messenger on my old device without a way back into my account. Upon installing Messenger on my new phone and selecting "not on Facebook," assuming it would recognize my number, I inadvertently triggered a block for repeatedly attempting the feature in confusion. Although I tried the "forgot password" option and entered my phone number, when prompted to send an SMS confirmation code, nothing happened. Meanwhile, contacts have mentioned my Messenger account appears disabled. I've reached out to seek assistance, willing to share any necessary details via email to resolve this matter promptly and resume using Messenger as soon as possible.

I recently changed my phone and acquired a new sim card with the same number I used for my Messenger account, which was created without a Facebook account. My old sim card was deactivated, leading me to be logged out of Messenger on my old device without being able to access my account. When I installed Messenger on my new phone, I chose not to use Facebook and hoped it would recognize my number for confirmation. However, I got blocked from using that feature due to multiple attempts. Even after trying the "forgot password" option and entering my phone number, the SMS confirmation code was not sent to me. Some contacts mentioned that my Messenger account seems disabled. I contacted you to seek assistance as I would like to continue using the app but face issues. I am willing to provide necessary information via email to resolve this matter promptly and use Messenger again.

I received a ban on Facebook for expressing my opinion on a post. Simply stated, I believe that a man identifying as a woman is a mental condition, not hate speech but a common observation supported by mental health professionals. It is unfair that as a conservative, I get blocked while liberals can post freely. It contradicts Zuckerberg's congressional statement that conservatives are not targeted on Facebook. Despite treating everyone respectfully, I was blocked for 24 hours. Recent news suggests Zuckerberg did not effectively deny anti-conservative bias during hearings. This incident shows the bias that needs addressing on the platform.

My Instagram business account was compromised. The hacker changed my email, password, and username. I can provide Facebook details to verify my account even though it wasn't linked previously. My birthdate, verified phone number, and photos remain the same. Instagram hasn't been helpful, requesting email verification which I can't do due to the hack. I discovered suspicious activity on my Google account from users in Russia and Indonesia, which I reported and secured. I'm willing to provide a video, write a code, or share screenshots to prove my identity and retrieve my account. I'm desperate for assistance. - Katelyn Mussio

Hello, I am seeking assistance in recovering my account under the name Vange Lara. My account was blocked due to rapid activity on Facebook. Initially, I was unaware Verizon had blocked Facebook, preventing me from receiving a security code to recover my account. After realizing this, I tried to log in again, encountering a request for a security code. This led me to go through the password reset process erroneously, as I only intended to recover my account. Subsequently, I attempted to log in once more, but I am now unable to select a phone number as the option appears frozen. Additionally, a red notification indicates that I am accessing Facebook too fast, but I assure you I will slow down. My activities on the platform involve advocating for the United States, democracy, and human rights in the Philippines. Any assistance in recovering my account would be greatly appreciated. Thank you.

An unofficial government account (City of Kennewick, Kennewick Fire Department) needs to be removed to make way for an official account. The inactive account with outdated information is causing confusion. The City of Kennewick aims to establish an official FB page for the Fire Department. Contact us at [redacted] to address this issue. - Felicia S., Fire Prevention Specialist, Kennewick Fire Department, [redacted] W 6th Ave, Kennewick WA [redacted].

Hello, I am reaching out for assistance regarding a post on my friend Soni Mishra's Facebook wall. She shared a photo from my sister's ring ceremony, which unfortunately was canceled. This post has caused my sister a great deal of distress given the circumstances. The photo is upsetting my sister tremendously, as the canceled engagement has been a source of pain for her. It seems that Soni is using this to harm my sister's reputation out of jealousy. I kindly ask for your help in reporting and removing this post. Despite my attempts to reason with Soni, she has chosen not to delete the photo. Your intervention is greatly appreciated.

This morning, I discovered my newly created account was locked. I linked it to a video game app the night before and realized the issue when I couldn't access the game today. I have invested money in the game and need my account to retrieve it. I followed the instructions to send a photo but the process is taking longer than expected. It's frustrating not knowing the reason for the lockout, especially since I didn't use a personal photo as my profile picture. Restoring my account is crucial to regain access to my game and Facebook account, as I am not an active user and have minimal connections there. Urgently need my account reinstated to prevent any further loss.

After five days, I am still unable to access any of my messages or Messenger. This issue is crucial as I have an urgent and confidential business conversation that I cannot reply to due to Facebook's unresponsiveness. Any assistance is greatly appreciated as I am involved in animal rescue and understand that time lost can mean life lost.

Hello Facebook, I hope you are well. I have been using my Facebook account for many years, but recently it has been locked due to suspicious activity. A pop-up message appears stating that my account has been temporarily locked for security reasons. When I tried to proceed, a questionnaire was presented to verify my identity. The challenge for me is that the phone number linked to my account for security codes is outdated since I changed it a year ago. Additionally, I am being asked to identify individuals in photos to confirm my identity, but some of the people are unfamiliar to me as I have many acquaintances on Facebook due to my online business. I am concerned that my answers are not being accepted, and I fear that I may not be able to recover my account. My Facebook account holds significant importance to me, especially for my business. I kindly request your assistance in resolving this issue. My personal account can be identified by searching for "Diamante Real Jr." with the nickname "Sonny". Thank you in advance for your attention to this matter. Best regards, Sonny

My email account [redacted] was hacked, and I am seeking assistance in recovering it. My birth date is 11/26/[redacted], and the answer to my secret question "What is my middle name?" is Rose. I typically use this email solely for setting up my Facebook account and do not email anyone through it. Prior to the hack, my password was benjamin12. The incident occurred as I was on Facebook and received a message with a picture that triggered the hack. Thank you for your help.

My Facebook account under the name Arturo Riojas and linked to phone number [redacted] was disabled without reason after a photo I didn't post was under review. Now, I can't find my old account when searching for my name or number. I even tried creating a new account, but it was also disabled. My family and friends are on my old account, and that's how I stay in touch with them. The email linked to my account is [redacted] I simply want my old Facebook account reinstated so I can reconnect with my loved ones.