August **, ****. **Dear Facebook,**Please help me to get into my account.*The FB e-mail...

GetHuman995472's customer service issue with Facebook from August 2018

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman995472's own words
August **, ****. **Dear Facebook,**Please help me to get into my account.*The FB e-mail is *veronica.wood.*****The e-mail I created FB accn't is *****@***.com.**Presently, I can't access the @live accn't yet I'm working on it.**The phone number associated with Veronica Eileen Wood account may be ***)***-****.**If that isn't it, I'm afraid I dont remember the number. AT&T kindly changed my number (for free) due to a stalker. **FB was great, too and deleted this stalker immediatly. I knew I had been hacked becsuse I would not accept his "friend". He told me he would get in my friends. He did.**You probably keep notes so I'll attempt to not take up too much of your time re this matter, other than to say I have been hacked several times after the *st incident and do not know if they are related and did not report to FB. **In hindsight, I believe I could not get into my account due to haking. I think my password was changed and for some reason FB wouldn't send me a password. It probably wasn't FB. I've included this information to be helpful yet it may be irrelevant. I'll explain this situation further at the bottom of page. That way you can skip if it is irrelevant. **My current contact data is as follows:*e-mail address is: *****@***.com**Please contact me,*I'd greatly appreacaite your assistance. **Thank you so much.**Sincerely, **Veronica Wood.***Post Script on previously mentioned further explanation of being hacked.**FB was changing its format a lot back then. I found it confusing. At the same time, photo's that weren't mine or my friends (as far as I know) were arriving on my page. A photo of my bedroom or really it was just a bed. A painted Zebra. Weird stuff like that. I thought FB was putting photo's on my page. It didnt accure to me that this was a part of haking. I'm sure it was haking now. For example, there's a dating site that's really emberressing, front and center on my page and I could not remove it. It's in another language that I dont speak or understand and in a foreign country. It's ridiculous! Obviously, FB didn't do that. It may have been that weird stalker guy but I dont know. Unfortunately, there is one practicle joker in my family and she's trained both her now adult kids to torture me. I do know that I was not in control of my account. Another thing that happened was someone was defriended. I didnt notice when it happened. Its just really odd because this guys gorgeous. A drummer in a very sucessfull band. Of all people to delete it seems to me that someone may have been jealous. What else? We werent really friends , he was just being nice to me. In return I was weird. my credibility got flushed. I tried explaining to him that I didnt do it. Were not "friends" anymore.* I have no idea what's happened in my account now. *Thanks again for your help.
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Customer service issue
Reported by GetHuman995472
Aug 15th, 2018 - a yr ago
I have an issue with Facebook too
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GetHuman995472 started working on this issue
Aug 15th, 2018 5:13pm