My Facebook account got hacked on Friday morning. The hacker sent a verification code t...

GetHuman-gross_ch's customer service issue with Facebook from July 2018

10 views | 88099 similar | 0 following
Help with my Facebook issue
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Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gross_ch will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gross_ch can let us know if they help or not.
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The issue in GetHuman-gross_ch's own words
My Facebook account got hacked on Friday morning. The hacker sent a verification code to my email and a minute later reset my password and removed my name, email and phone number from account so there Is no way of me getting into my account or resetting password. The person acting as me (Christopher Gross) is Alla Ahmed. Please help me make this right and get my Facebook account back. It has all my info and pictures from **-** years ago. He is now acting as me u see his name and that is not right!! I have been having my friends report him in Facebook as a fraud or as a compromised account to hopefully signal something to the Facebook group. I just want Facebook account back and pictures of my little ones. Please make this right and help me get my account back!!!!!

GetHuman-gross_ch did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman-gross_ch
Jul 30th, 2018 - 4 years ago
Seen by 10 customers so far
Similar issue to 88099 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-gross_ch started working on this issue
Jul 30th, 2018 5:08pm
GetHuman-gross_ch indicated the issue is not fixed yet.
Jul 30th, 2018 5:08pm

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