Facebook Customer Service Issues

1) I noticed that on my Facebook Fanpage, under the "About" section, I am categorized as a sex therapist which is incorrect. I am a professional wrestler and business management professional, not involved in anything related to sex therapy. I kindly request to be labeled as a martial artist and pro-wrestler. 2) Despite several attempts, I haven't received any confirmation code to change my email address. Both my AOL accounts were hacked, and I urgently need to update my email. 3) I am unable to find the "roles" section on the left side menu to add an administrator to my account. I require assistance in assigning another person as an administrator. 4) I am actively participating in wrestling and have encountered a fake account impersonating me. I have upcoming movie projects and need to verify my account to represent myself accurately. Your help in resolving this issue is appreciated.

Dear Sir, I recently reported a major hacking incident to your platform. The issue at hand was that my password failed, and as a result, my Facebook page from 2[redacted] was compromised, resulting in the loss of Ministry-related information on Bible Prophecy. It's important to mention the Russian presence in the public domain's past connections to Nigeria and Russia. All the images with copyrights owned by me were lost, affecting future studies and interpretations on Facebook. I have taken action by informing Facebook's Home Page and now request a backup hard drive and data restoration. It seems the issue has re-emerged from the library. I have also shared some cookie data; please confirm its receipt. The preservation of data is crucial as this unauthorized activity is against the law. I hold the copyright under the United States Government and have the necessary licenses and permits for any legal battles if required. Highlighting the importance of the Facebook page in Christian Science and Eshchatology studies. Additional crucial information is safely stored elsewhere, and security measures are in place. Despite recent security concerns on Russian threats, especially mentioned on television and various emails emanating from the USA and the White House.

I am the sole editor of the "Grand Traverse Stewardship Initiative" page under the account Alicia Ess. I did not create the page but gained access from a previous admin. However, that admin has left the organization and been removed. The current owner account, GT Stewardship Initiative, is inaccessible, and we are unsure of its origins. I need guidance on transferring ownership or admin status to the current coordinator as my contract is ending soon. Could we move all followers to a new page for GTSI or appoint a new owner? Thank you for your help.

Dear Facebook Team, I have come across a concerning issue regarding a group that is utilizing their Facebook page to sell non-custom paid (illegal and stolen) vehicles. They are engaging in scams by accepting 30% advance payment from individuals for vehicles they do not deliver, which compounds the illegal nature of their sales. Moreover, these illicit vehicles are being obtained from Afghanistan and sold in Pakistan, creating a market for warlords and potentially even terrorists. Local news outlets can verify this information, and the Pakistani government has initiated measures to combat these operations. It is distressing to see such illegal activities being conducted on Facebook. I urge you to review the provided link to their page and consider taking appropriate action to address this issue promptly. Best regards.

Hello, About an hour ago (around 22:30 EEST), I received a sexual/nude picture in my Facebook Messenger from a user named Nikoc Tsag. I did not give permission for this and consider it to be sexual harassment. I have already blocked the person and reported the conversation as spam. However, since I blocked the user, I am unable to report them at the same time. I believe that Facebook should address such inappropriate behavior by allowing users not only to block the harasser but also to report them. Unfortunately, the current reporting options do not include a category specifically for messenger harassment. I urge Facebook to review their policies regarding harassment, and I request that the person involved, Nikoc Tsag, be reported and possibly have their Facebook account deleted. Thank you for your attention to this matter.

Hello, My Facebook account has been hacked, and the hacker changed the password, email, and phone number. I am struggling to find a solution to this issue. Although I set up trusted contacts, the option is not appearing for me to select. I received a recovery link from the Facebook team, but it does not work. I have tried all the suggested solutions provided by Facebook with no success. This is the first time I have encountered such a problem with my Facebook account. I believe that Facebook will address this issue and find a fair resolution. Name: Mostafa Mohamed Abdelazeem Nickname: Mostafa Diab Email: [redacted] Country: Egypt I am hopeful for a prompt and positive outcome.

Hello Facebook, this is the seventh time you've unpublished my page, and the last six times you republished it. I'm confused why my page is reported by scammers. I expose scammers, and I need you to take this seriously and republish my page so I can continue helping people be cautious of "fixed matches" scams on Facebook. Please, Facebook, return my hard work on my page, Benjamin U.'s page, and lift the 30-day ban on posting. I have read a message on Facebook saying my page will never be published again; how can this be? I am familiar with Facebook's rules. If any of my posts violated the rules, please let me know, and I will remove them. I suspect scammers have reported my page or have connections within Facebook causing it to be unpublished. I have been dedicated to helping people since the beginning. Please, Facebook, review the history of my page being republished six times and kindly return it. Thank you. Scammers of fixed matches - verified Nike page was taken down.

When trying to log in to my Facebook account, I encounter an issue where it prompts me to enter a code received via SMS, which I never receive after entering my phone number or email address along with my password. The reason for this login trouble stems from my account being hacked, as evidenced by a connection from the Dominican Republic found in the Messenger app's connected devices section. I suspect the hacker may have tampered with the SMS information, preventing me from accessing the code needed to log in securely. Despite these challenges, I am determined to recover and secure control of my account instead of giving up on it.

JLO has been posting a lot of inappropriate content on Facebook. It seems like she needs to keep her personal life private. I reached out to her to ask for help with a charity event, but she responded rudely and demanded $[redacted], which is unaffordable for someone on SSI like me. Considering taking legal action against her and Facebook if this issue isn't resolved. Her behavior towards fans like me is disrespectful. There should be stricter guidelines on Facebook to prevent such incidents. I shared personal struggles like my boyfriend's illness and my mother's health, but she showed no empathy. This has been distressing, and I feel like both JLO and Facebook owe me something for these distressing interactions. - Carolyn

I received an email from Facebook Security alerting me to a login from an unfamiliar device and browser. The email asks if it was me who logged in and provides details such as the time, IP address, and location (Near Siberia, Russia). It advises to call a specific number if it wasn't me who logged in and assures that they are working to keep my account safe. The email is signed by "The Security Team" and includes a phone number to contact them. I'm unsure if this email is legitimate.

I posted a used set of golf clubs on a local selling site in Thailand. eBay's automated tools flagged something in the description, possibly the word "Pured," a process to make golf shafts consistent. Subsequently, my marketplace access has been blocked. I kindly request the removal of any restrictions on my account as I have not violated any rules. Thank you.

Hello, Please see the attached file for identity verification. We are the administrators of the pages "Isee Optics" and "EslamRezo.com" through the Yanki Yanki Yanki account. We can verify our identity through mobile devices, emails, or any other necessary means. We recently lost our Google Authenticator login codes due to a phone reset, and we had logged out of all devices under the Facebook settings for both accounts two days ago. The Yanki Yanki Yanki account is linked to the email [redacted], while the Eslam Rezo account is linked to [redacted] I have submitted my ID from [redacted] for verification. If changing the nicknames is not possible, we are open to using our real names or deactivating the Yanki Yanki account to make Eslam Rezo and Nada Magdy the new administrators. The mobile numbers and emails for the accounts are as follows: Yanki Yanki Yanki: [redacted]1, [redacted]9, [redacted] Eslam Rezo: [redacted]5, [redacted] Nada Magdy: +[redacted]82, [redacted] Your assistance is greatly appreciated, as we cannot lose our page with over 132k fans. You can verify my directorship by checking my name in the attached TV screenshots. For more information, you can visit our website at www.eslamrezo.com.

Hello, I am Tamekia Deckard. Some time ago, my Facebook account was compromised by individuals named Ashley and a guy from Chicago. They pretended to be me, promising money to people. I created a new account and changed my password, but the person is still using my old account, causing confusion among my contacts. I have tried to contact support to remove all my old accounts to prevent further misuse. The old account has a profile picture of me holding my baby girl in all black, while my current account has a double profile picture with me in a black shirt with gold letters and blue shorts. I have provided a picture of myself holding a number to verify my identity. I would appreciate a resolution to this issue.

My Facebook passwords and email have been changed! I attempted to reset my password but couldn't receive the code as they had altered my email. This has happened twice in the past two weeks. I got a message from someone named Ronald Loveland who then got hacked. Ronald Loveland claims to work for a federal Euro Million Fund, but is actually hacking Facebook accounts, pretending to be the owners and trying to scam money from their contacts. My page suddenly came back online this morning but got hacked again this afternoon after I announced my return to my contacts. I need this resolved promptly. The individual causing trouble goes by the name Ronald Loveland. I urge Facebook to address this issue without charging me. Thank you.

Hello Facebook Team, I mistakenly uploaded pictures of my 4-year-old cousin at the beach without clothes. I am appealing for the reactivation of my disabled Facebook account. All our memories are stored there, and I cannot imagine losing them. Facebook has been my photo repository since [redacted], hosting almost 20,[redacted] of my pictures. If you cannot restore my disabled account, I kindly ask to transfer my pictures to my new account, April Joy Desierto, with the username [redacted] My birthday is on August 15, and I hope this request can be my birthday present—to recover all my pictures. It includes precious family photos and work-related files. I hope you understand my situation. Thank you.

Hello Facebook team, I've had a Facebook account since [redacted] under the name "Nichole Jenee." Unfortunately, I was hacked in September [redacted] and never received a response from you after sending my photo ID. I then created a new account under the name Nichole J. Palmer, which was also hacked a week ago. My current email is [redacted] and my phone number is [redacted]. I kindly request your assistance in recovering both accounts as they hold many precious memories for me. Due to the hacks, my emails, passwords, and phone numbers have all been altered. I am willing to do whatever is necessary from my end to resolve this matter. Thank you for your anticipated support. Best regards, Nichole Jenee Mascho

Good morning Admins, I'd like to report an issue with my Facebook account. I've had the account under the name Precious Igho-Otas with phone number [redacted]3 for over eight years. However, yesterday, I discovered that my account was hacked. The hacker changed my name to PRECIOUS MAE and deleted all my photos. I couldn't regain access as they changed my password and the verification code was sent to my old number, which I no longer use. Today, I was alerted that the hacker changed the name to "PRECIOUS MAE" and uploaded a inappropriate photo. It seems they may use it for illegal activities. I kindly request you to deactivate the account to prevent any further misuse. Thank you for your prompt attention. Best regards, Precious I.O. [redacted] +[redacted] [redacted]

I've been using my Facebook account under the name Dionnah Abac and the email [redacted] as my primary account since [redacted]. It's essential for my online business and keeping in touch with friends and colleagues. Last night, I was using my account as usual until 3 am before going to sleep. This morning, my fiancé called to inform me that he couldn't send messages on Messenger or see my Facebook account. When I checked, I discovered that I had been logged out on my phone. After recovering my forgotten password and creating a new one, I faced an issue stating that my password had been compromised on another website. I tried to go through the security check-up options such as texting a code, identifying friends, or logging in from a previous device, but each attempt resulted in error messages like "Connection Lost" or "Something Went Wrong." I rely on this account for my business and urgently need access back to it.

There was a previous issue with unauthorized ad postings on our Facebook business page. Despite removing the user's access, they continue to create campaigns and run ads that charge our Business manager account. We have been billed $[redacted] for these ads from July 9, [redacted], to July 28, [redacted]. Our concerns are: 1. How is the user able to create ads even after access has been revoked? 2. Facebook approved retail e-commerce ads for a health care client, which is incorrect. 3. Facebook is permitting a third party to run ads for luxury brands like 'Christian Louboutin & Nike.'

Dear Facebook, I have been struggling to contact you via email after not finding help on the help center. I wasted nearly an hour trying to locate contact information and I'm uncertain if it will be effective. Regarding my friend's issue, he inadvertently created a new account while attempting to recover his password to log out from other devices after switching phones. Now, whenever he tries to recover his password and chooses between the accounts, he ends up accessing the new account instead of the old one. How can we resolve this situation and access the correct account?