Facebook Customer Service Issues

I have been receiving abusive comments on a photo I posted on Facebook yesterday from a fake profile. I believe I know who is behind this but when I contacted the police last time, they couldn't help much due to the profile being fake. I am looking for assistance from Facebook to trace the IP address of the fake account. This would help me provide evidence to the police regarding the distressing comments my partner and I have been subjected to. The fake account's name is Jake Dee and the username is jason.davies.[redacted]. I have screenshots of the abusive comments and I am hoping to identify the person behind this account to resolve the issue with the authorities.

My account has been disabled for several months now. I recently spent six months in the hospital and have been trying to regain access to my account since February. There appears to be someone impersonating me. The email address [redacted] associated with this account has been mine for years. When I try to log in, a message pops up stating that my account is disabled while they review new documents, but I have not submitted any documents. The photos on my account are extremely important to me as they hold memories of my family and my life since I first created the account in [redacted]. These pictures solely feature my family and are my intellectual property. If Facebook deletes these photos and continues to keep my account disabled, they would be erasing a significant portion of my life's memories. From my children growing up to my friends and relationships, these moments are all a vital part of the memories we share on Facebook. It's a cherished and important aspect of my life that I want to continue sharing with my family and friends. Ismail Bahadur > Ish / Ishmael Bardot (alias)

Yesterday, I fell victim to a scam from a person pretending to sell items on a Lily Pulitzer website. She keeps changing her name to continue deceiving people. I sent her $38.00 through Messenger only to find out on Facebook that she is scamming others. Yesterday, she went by the name Jessica Byrne. The Facebook administrator is taking action to block her. I would like her to be reported and to have a refund issued to my PayPal account. I have already contacted PayPal, and they have sent an email regarding this matter. Thank you.

My name is Violet Moore, and my Facebook account has been hacked. Despite following all of Facebook's directions, I have been unable to regain access to it. I have had to create a new account, but I really want my old account back, where I had precious family photos, including my grandson's pictures. Please assist me in recovering my account, named Violet Moore (theresmoore). Thank you for your help.

My Facebook account has been disabled, and I received an email from Facebook stating that I can't enable or restore my account. Unfortunately, my cellphone was stolen, and some inappropriate actions were taken on my account during that time, which violated Facebook's policies. Upon recovering my phone, I tried to regain access to my account but Facebook declined my request. Having a substantial social media presence on Facebook as a writer, it's disheartening not to have access to my account when people inquire about it. I have appealed to Facebook to reconsider disabling my account, with the assurance that any policy violations will not occur again. However, they disabled my account without prior notice. My name is Waqar Haider, and my email is [redacted]. Reinstating my account is essential as it is affecting me professionally and financially.

My Facebook account has been disabled, and I received an email from Facebook stating that it cannot be restored. I have a significant and intellectual presence on Facebook due to my role as a writer. It's distressing for me as a journalist and writer to be unable to address inquiries about my account. I have pleaded with Facebook to reinstate my account, under the condition that any policy violations will result in its removal. Unfortunately, this time they disabled it without warning. My name on Facebook is Waqar Haider, and my email is W*****@***.com. Reacquiring access to my account is crucial as its absence is causing numerous difficulties, including financial issues. I have faith that Facebook will address this situation fairly and restore my account.

I recently changed my Facebook password. Unfortunately, after my friend used my phone and logged me out, I couldn't recall the new password. When I tried to reset it using the code sent to my email, I encountered an issue where the codes didn't match. Subsequently, I attempted to use a code sent to my phone but received the same error message. In a bid to recover my account, I followed advice to submit a photo of my ID for verification. Strangely, the login screen no longer shows my account associated with my email address. Although my boyfriend can still access my profile as a friend, I cannot locate it using my email. I am anxious about losing all my cherished photos, videos, and memories. Can someone assist me in restoring access to my Facebook account?

I hit send too early, sorry. I am sending this message for my Goddaughter, Shannon. She has MS and cannot talk currently. She got a new phone and number six to eight months ago, and her Facebook is linked to her old number and email which she can't access. We tried to recover her account without success. She still gets notifications on her old number. We don't want to make a new account to keep her memories. This is important for her recovery. I have my own Facebook with the email [redacted] Any help is appreciated. Thanks, Jeniva.

A post tagged me on Facebook, leading to messages about my account being hacked. After logging in, I faced a 6-digit code I didn't set up, linked to a number I no longer have. Attempts to contact Facebook failed. I submitted a verification photo as instructed but received no response in 3-4 days. I prefer not to create a new account due to numerous authenticated apps linked to my current one, which I can't access.

My news feed disappeared last Friday. Initially, it was all there, and then suddenly most of it vanished, leaving only a couple of things behind. I've just recently joined Facebook, only been on it for 2 weeks! Occasionally, a new post pops up, but within seconds it's gone, and I can't retrieve it. I've attempted various solutions, starting with checking my settings. I've logged off and back in numerous times, along with completely shutting down my computer. I reported the issue to FB, yet all I received was a thank you message for reporting the problem, no actual help provided. It has now been three days, and I've lost some crucial posts while anything new disappears instantly. Doesn't FB offer any technical support? Given that I've only started using FB a couple of weeks ago, I find all these issues very frustrating. I would greatly appreciate some assistance, preferably speaking with a real person rather than exchanging messages.

I apologize for the premature send. This message is regarding my Goddaughter, Shannon. She is currently unable to talk due to being diagnosed with MS. Around six to eight months ago, she received a new phone number, which is not linked to her Facebook account. Regrettably, she does not have access to the email linked to her account for recovery. Attempts to regain access have been unsuccessful. She continues to receive notifications on the old number. Creating a new account is not preferred to avoid losing important memories and notifications crucial for her well-being. I have my own Facebook account under [redacted] and would appreciate any possible help or advice. Thank you for your support. Sincerely, Jeniva.

Hello, My Facebook account has been hacked. The name, number, and email on the account have all been changed, and someone is engaging in inappropriate chats. I've been very distressed for the past two months. When trying to recover the password, a code is being sent to [redacted], but that's not my number. I can't verify to fix this. Please help me regain access to my account. The hacked account's name is R***i Tanya Shrivastav. You can search for the account through this link: [redacted].

Yesterday around 6:00pm eastern time, my Facebook account under the name Mani Styles was disabled. The issue arose when I tried to respond to a message using the Messenger app and suddenly got logged out. Upon attempting to refresh my page within the Facebook app, I was instructed to log out due to having two-factor authentication set up and an unverified device trying to access my account. Despite promptly sending a verification picture to prove my identity, I still find myself locked out of my account. I have notifications set up for two-factor codes via text and email, yet I received no alerts regarding the attempted login. This lack of immediate notification has left me perplexed as to why my entire page appears to have been deleted, making it inaccessible even through a friend's search. How can I regain access to my account, and what caused this sudden disablement or deletion without my consent? I await guidance on how long the process of verifying my identity will take to restore access.

My Facebook account is hacked, and I can't access it. I have tried using my valid email, password, full name, and phone number to recover it with no success. Following the online steps for hacked accounts didn't help me either. When I click on "forgot my account" to change it, the code sent to my email is considered invalid upon entering it. After multiple attempts, the system now tells me I've retried the code too many times. This has been frustrating, especially during my move to a new home. The lack of live support to address this issue adds to my stress. I hope to receive prompt assistance to prevent further tampering with my account and personal information. - Cherie S.

I changed my Facebook password two months ago due to security concerns but now I can't remember it, and I no longer have access to the email associated with my account. I tried using my trusted contacts to recover my account but have been unsuccessful. I got a new phone and need to access Facebook on it, so I'm hoping for assistance in resolving this issue. Below are my original email and phone number, as well as the new ones I'd like to use: Original Facebook details: [redacted], [redacted]7 New hopeful Facebook details: [redacted], [redacted]7 Thank you.

I am frustrated that Facebook has not fixed the issue with the Code Generator on my main account, Dawn Tiede Rea. I have reported it twice on my second account, Dawn Rea. Due to this problem, I have lost progress in two games with time-sensitive elements. In Royal Story, I lost two trees, a flower, and an animal that I cannot retrieve since I am unable to log in. In June Journey, there are items that must be bought within a limited time, and I risk losing them because of login difficulties. I don't have a cell phone to receive the code and no one on that account to help me with it. I have provided my Yahoo email for both accounts but have not received any codes to unlock my main account. I request assistance in resolving this so I can access my main account again. Thank you for your help.

My Facebook account was hacked on Friday morning. The hacker accessed my email and reset my password, removing my name, email, and phone number from the account. I cannot regain access. The person impersonating me as Christopher Gross is Alla Ahmed. I need assistance to recover my account, containing photos from 10-15 years ago that are important to me. I have asked my friends to report the fraudulent activity to Facebook. I hope they take action soon. I just want my account back with memories of my children. Your help in resolving this situation is greatly appreciated.

I believe my Facebook account was hacked around July 25th. Despite numerous attempts, I am unable to recover it. I reach a point where I should receive an SMS code but never get one. After multiple failed attempts, I am now told to wait. On Friday, I managed to briefly access my account and informed friends of the hack. However, my subsequent security setup efforts have not been successful. I am incredibly frustrated and unsure of what to do next. If needed, my landline number is [redacted]. Any assistance would be greatly appreciated. Thank you. - Terri S.

Hello there, I am experiencing issues with my payments account and ads account being disabled after attempting to create my first Facebook ad. Despite using my personal payment methods like PayPal and my credit card, I have not been able to resolve the problem with several Facebook support representatives. I am willing to provide any necessary information to verify ownership of the payment methods and request that my accounts be reactivated. I am uncertain about the reason for the disablement, considering I am not breaching any of Facebook's terms or policies. I live and work in Vietnam but currently reside in Hawaii, and I frequently travel. Could the use of different IP addresses in various countries be causing this problem? Your assistance is greatly appreciated. Thank you. - Devan K.

My Facebook account got deactivated, and I don't understand why. Despite reaching out multiple times, there has been no explanation provided. This is affecting me financially as I've invested in a program reliant on Facebook access. Moreover, I'm in the process of building an audience for a book I aim to publish, but without Facebook, I'm at a standstill. Various apps I use also require Facebook login, causing further issues. I urgently need my account restored or, at the very least, an explanation for its deactivation.