Facebook Customer Service Issues

My Facebook account got disabled for impersonation, and I appealed by submitting my ID and a photo of myself holding the requested item, my birth certificate. Despite their messages saying my photo was unclear, I resubmitted clearer photos multiple times without receiving a response. Now, I'm unsure how to proceed to regain access to my account. I've used this account since [redacted] and have never encountered this issue before. I'm baffled as to why someone might report me for impersonation and frustrated by the lack of communication from Facebook. What steps should I take next to resolve this matter and recover my account?

I encountered an issue with my Facebook app where it suddenly closed with a 'Facebook app has stopped responding' error. Despite trying to reopen the app multiple times, I kept receiving the same error message before it closed again. So, I decided to uninstall the Facebook app and then reinstall it. However, upon trying to log in, I was prompted to enter an SMS login code, which I never received. Despite my repeated attempts, the SMS never arrived. Surprisingly, I was able to access Facebook through my laptop on the first try, but the browser on my phone is now asking for a *-digit code. Unfortunately, my access through the laptop is also restricted. I suspect there might be an issue with the network provider. Is there a way to receive login codes via email instead? Your assistance is greatly appreciated.

I came across a listing by Edwin Watts on a sales website for two tires in good shape that looked like new. Despite not being knowledgeable about tires other than tread, I decided to purchase these tires for $50. After paying, I took them to two different shops where both mechanics deemed the tires to be in poor condition, with one even stating they were dangerous to use. When I requested a refund from Edwin, he insisted the tires were new and had adequate tread. All I wanted was my money back, but Edwin stopped responding and eventually refused, telling me to "grow up." As someone who works hard and is on disability, trying to take care of my car alone after my husband left, I feel like I was taken advantage of. Even though Edwin suggested I could have the tires put on elsewhere, two separate shops declined due to safety concerns.

Hello, I am concerned about the security of my girlfriend's Facebook account as her ex-partner has confessed to attempting to hack into it. This morning, her mother's account also faced a failed login attempt. Despite searching through all security information, such as download history and active sessions, there doesn't seem to be a way to access details of the failed login attempts. Could you please assist us in obtaining a list of these unsuccessful logins for both my girlfriend and her mother's accounts? We would like to determine the location and devices used for these attempts to confirm if her ex-partner is indeed behind this and take appropriate action. Any help you can provide on this matter would be greatly appreciated.

Hello, I've been using my Instagram account for quite some time, but I think it got hacked. I can't access it as of this morning, 7/29. When I tried to reset my password, it wouldn't work. The email linked to the account has been changed without my knowledge, and I didn't receive any notification about it. My original username was brekeyz, and it has been changed to thogasbriella, which I didn't do. Please help me revert the email back to mine so I can regain access to my account. I registered with the email [redacted], and the new profile picture doesn't resemble any of my previous ones. They changed it to a picture of a white man, while I'm a black female. I rely on this account for my business, among other things. Thank you, Bre Andrews

I am unsure of what transpired, but my account has been suspended. I have been a loyal user since [redacted], consistently using the same account and name. I refrain from using my real name online, so I am puzzled about being asked for my ID. My Facebook name is Chupakabra Magicelnino, and the linked email is [redacted] However, I lost access to this email a few years back when my ex-girlfriend changed the password, hence my current email is [redacted] I would appreciate changing the email on my Facebook account if feasible and recovering my account. I do not think it is fair to mandate the use of one's real name on the internet. I apologize for any strong language used, but I am frustrated. Please respond promptly.

My name is Vicki Graybeal, also the name on the account. Recently, I unintentionally opened a spam video that introduced a virus into my system, subsequently locking me out of my account. For almost a week now, I have been attempting to reset my password without success. Although I receive the initial six-digit number, after changing my password, I encounter issues with the second six-digit password prompt. I am unsure if a secondary set of numbers is not being sent or if there is another problem. My primary goal is to successfully change my password to regain access to my account. If this is not possible, I would like to explore the option of creating a new account without facing unnecessary obstacles or having to provide an excessive amount of personal information.

I removed my former roommate from my apartment three weeks ago due to lack of rent payment. I volunteer as a spiritual advisor and rely on my Facebook and Messenger accounts for this purpose. Unfortunately, he has gained access to my accounts by using my phone number and password, locking me out. Despite multiple messages from my family and friends, including my daughter Rikki Martin who is my added security person, the issue remains unresolved. He has even interacted with my clients during their scheduled appointments. I fear I may need to abandon these accounts if the situation is not rectified soon. My name is Kaye Martin-Bowers, born on December 15, [redacted], and his name is Pablo Candelaria, born on May 31, [redacted], both originally from Apache Junction, AZ, although he may now claim to be from Tempe, AZ. Urgent assistance is required. You can reach me at [redacted] I am unable to provide the code generator numbers as I cannot access my profile on Facebook to retrieve them. Please resolve this issue promptly. Thank you.

I'm frustrated with Facebook's two-part security system. They ask for verification, but then don't recognize my logins. The feature also claims my passwords are insecure. I've followed the instructions, but it's not working. On top of that, they spam under the guise of notifications, making it hard to differentiate from actual spam. I'm considering disabling notifications, ignoring emails, and removing Messenger. Facebook even allows money transactions! Whether I cancel my account or regain access, I'll definitely be leaving a review.

I have been unable to access my account since last Friday. Despite sending a photo of my Connecticut driver's license, I am not receiving the SMS code necessary to log in. I have confirmed with my phone carrier that the issue is not with my phone. I even reached out for assistance using my brother's Facebook account. Although I have followed instructions to change my password multiple times, I am still unable to log in. Can someone please assist me with this matter?

When trying to log into my account [redacted], I'm prompted to reset my password. Upon doing so, I am then guided through a series of security checks regarding recent account changes, password resets, and activity monitoring. Despite multiple password updates, I encounter issues with reviewing added contacts, managing posts, and accessing Commerce Posts due to a service disruption. This is hindering my ability to restore my account promptly, which is critical as I have an ongoing campaign that requires attention. Any assistance in resolving this matter would be greatly appreciated.

I have around [redacted] photos and a few videos on my iPhone camera roll, but I believe there are more photos scattered across my Facebook page. It's frustrating to have to search through Facebook just to find specific photos, especially since some of them are crucial for my postcard business and have received awards. Having all my photos in one central location like my camera roll would greatly help me access them easily. It took me a long time to realize that Facebook holds many of my photos that aren't in my camera roll. I really need some assistance with organizing all my photos efficiently. Thank you, Vanessa.

I have been unable to access my account as it has been disabled. Despite my attempts to log in, I continue to receive a message stating that my account has been disabled, possibly since Saturday, July 28, [redacted]. I have tried submitting an appeal following the provided instructions without success. Can anyone provide me with an email address for Facebook where I can address this issue? Your assistance is greatly appreciated.

Hello, I’m Carly DiMuzio, and I believe my Facebook account was hacked last Wednesday, July 23rd. Upon returning from errands, I discovered that my account had been shut down after hearing from friends about the potential hacking. I have been unsuccessful in receiving the generator code necessary to regain access to my account despite multiple attempts. Submitting a photo of my ID prompts the system to request the generator code, which I am not receiving. I suspect this could be due to my old phone number still being linked to the account. I am unable to log in to access the menu as instructed. Additionally, notifications on my iPad suggest that someone may still be logged in as me. I am growing increasingly frustrated with the lack of progress in resolving this issue and would appreciate swift assistance. There must be a more efficient way to address such security breaches. I understand the scale of the company, but the current process feels futile.

I am having trouble remembering my Facebook password due to complications from three brain surgeries, leading me to reset my phone. Trying to access my account through Messenger on another phone, I realized I can't recall my old password, phone number, or email associated with the account. Therefore, I have created a new email to contact you for assistance. I am eager to regain access to my account to connect with friends, particularly to commemorate special occasions and share memories, like honoring my late mother and showcasing photos of myself. I appreciate any help in recovering my account with the identified phone numbers and key contacts in my friend list.

I'm trying to confirm if my old phone number, [redacted], is still active. I recently got a new phone with the number [redacted]. I live near the Arkansas and Missouri border. I noticed my email account was changed to [redacted] My girlfriend has posted several pictures, including one of me holding a fish in the spring, a recent one with my dad and sister, and many songs. I also posted a picture wishing my late mother a Happy Mother's Day in heaven. There is a picture of my aunt and uncle's house, which burned down. I didn't want to go to town, so I took my camper over there and have pictures. I have most often interacted with Phillip, Hollis, Ashley, Dawn, James, and others while trading, selling, and buying trucks on the side due to health issues after brain surgery. I receive a check from SSI and do extra work for money.

On Friday, July 27th, [redacted], I received a notification that I had been logged out of my Facebook account. Upon trying to log back in, a pop-up message informed me that my account had been temporarily locked due to suspicious activity stemming from entering my login details on another website. Despite following the security verification steps and changing my password, I continuously encountered an error message prompting me to try again later. I repeated this process numerous times, but to no avail. Regaining access to my account is crucial as I rely on it for business purposes, and losing access has resulted in missed transactions. I sincerely request Facebook's assistance in unlocking my account.

My Facebook account is connected to my email at [redacted] and my iPhone number at [redacted]. Unfortunately, my account is now disabled, even though I didn't reset my password with the email associated with it on July 24 at 8 am. It seems like my account might have been hacked, resulting in it being disabled. I am eager to regain access to my Facebook account and I am willing to provide government ID pictures to verify my identity on the account.

I have been using my account for the past 3 years, but today when I tried to log in, I received an error message stating that my password was incorrect. After several attempts, I managed to log in using my old password, only to discover that a new account had been created under my name using my email and contact number. I had previously opened a Facebook account by mistake and deactivated it, but now the same account has been reactivated. This new account is preventing me from accessing my original account, as both accounts are linked to my email and contact number. I need assistance in retrieving access to my original account.

Hello, I am having trouble accessing my account and need assistance. Starting on 07.25, I have been unable to log in to my Facebook account. It seems that due to unusual activity, Facebook suspects that my account may have been compromised. As a result, it is requesting 7 security checkpoints. However, after completing all the necessary steps, I encounter an issue at the final stage where clicking on the "delete all" button does not work. The page does not load properly, and an error message stating that the page is unavailable appears. Can you please advise on how to resolve this issue? Email associated with my account: [redacted]