I am sorry, I hit the return button too soon. I am sending this email on behalf of my G...

GetHuman-xsing's customer service issue with Facebook from July 2018

1 view
 | 
87963 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-xsing's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-xsing's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-xsing will want to follow the link below to head to their help center. We will check on GetHuman-xsing later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-xsing may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-xsing's own words
I am sorry, I hit the return button too soon. I am sending this email on behalf of my Goddaughter Shannon. She has been diagnosed with MS and currently can not speak. Approximately, six -eight months ago, she was given a new phone with a new number and her Facebook account is not associated with this number. Unfortunately, she does not access to the email she used to set up the account. We tried to follow the steps to restore your account to no avail. She is receiving Facebook notifications assigned to that number. We do not want to set up a new account, because we do not want her to lose the memories*notifications that is assigned to the account. I believe this is very crucial to her recovery. Please advise*assist. I have my own account with Facebook set up with *****@***.com email. Any assistance would be very helpful. Thank you. Jeniva
GetHuman-xsing did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-xsing fixed the problem
We are waiting for GetHuman-xsing to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-xsing fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-xsing
Jul 30th, 2018 - 9 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 87963 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-xsing started working on this issue
Jul 30th, 2018 2:37pm