My Facebook was hacked because all of my friends got a message sent to them that I didn...

GetHuman914540's customer service issue with Facebook from July 2018

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The issue in GetHuman914540's own words
My Facebook was hacked because all of my friends got a message sent to them that I didn’t do. But after I realized what was going on I tried to get on to my account to stop it. I click on the app icon and it say “you have been logged out”. I put my password in and it said it was wrong. So I reset my password to something new. Now when I go to log in it tries to sent a code via sms but I never get anything. Then I try to resend the code and it pops up and error. I just need it to where I can get onto my account and I can provide any info to prove it is me. I can’t loose this account!!!! I have also tried the thing where you send a picture of you with a hand written code in to Facebook. Still haven’t seen a thing
GetHuman914540 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman914540
Jul 25th, 2018 - 10 mons ago
I have an issue with Facebook too
Not resolved
Seen by 6 customers so far
Similar issue to 82585 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman914540 started working on this issue
Jul 25th, 2018 3:28am