Facebook Customer Service Issues

While playing Words with Friends, I had concerning interactions with a player who asked personal questions and mentioned security questions similar to those for online banking. The game disappears when he's offline, which is suspicious. The player's profile picture is of an older man in a library setting. The username was something like Hemson. This worried me, and I've lost sleep over my bank account's safety. I've deleted games with unknown players. If he returns, I want to block or report him. This happened on Friday, July 20. I felt targeted and manipulated into sharing information. He also tried to keep me chatting for a while. Can anything be done to track or report him?

I'm locked out of my Facebook account after a suspected hack through Messenger. Following a strange YouTube video, my Messenger contacts also received it (confirmed by three people). Despite changing my password multiple times, I can't fully recover my account due to no SMS code being sent to my number post-hack. This hinders my business as clients contact me through Messenger on my business page. I need access without needing a code due to difficulty receiving them. Verifying my identity through recent messages isn't an option since messages were sent without my knowledge. The problem seems related to a phone number issue as I receive texts from everyone except Facebook. It's urgent to resolve this as I suspect the hacker is getting the codes instead. Please help. Contact via email at [redacted] or at [redacted] (no computer-generated calls due to issues). Thanks, Lindsay Post Rebel. Email: [redacted]

While browsing, I was unexpectedly logged out of my account, possibly due to phishing or a hacking attempt. I took the necessary steps to secure my account, including confirming my identity via text and verifying recent posts. However, when attempting to delete all commerce posts as part of this process, I encountered an error message stating, "sorry something went wrong, we're working on getting this fixed asap." This error persists even after numerous attempts to resolve it. This issue is particularly concerning for me as I manage two important business pages on Facebook: a fitness fan page under the name gary Sethi, which is verified, and a toy business page called popgeek. It is imperative that this problem is addressed promptly to prevent further damage to my reputation and businesses.

Hello, my name is Serena Sampson. I attempted to log in to my Facebook account on my phone, but I was unexpectedly logged out. I entered my email as [redacted] and my password as F***********0. However, Facebook requested a security code be sent to my old phone number [redacted], which I no longer have. I need the security code sent to my new phone number [redacted]. When I tried to have the code sent to my email, Yahoo deactivated my account due to inactivity, a situation I was unaware of. I require Facebook to update my phone number on file so I can receive the security code to change my email address to [redacted] I am willing to provide my ID to verify my identity. It is urgent that I regain access as all my baby's photos are at stake.

Hello, I am Jamie Gall, the agent for Joseph Merritt, known as Joey Slash. Joey is a professional fighter and model. I am reaching out because there have been issues with impersonators on Instagram contacting companies on my client's behalf. It is crucial for me, as his agent, to secure sponsorships. Unfortunately, there have been instances where companies are interacting with the wrong profile or individuals falsely representing Joey. This is leading to missed opportunities for sponsorships. I am eager to resolve this matter to prevent any future misunderstandings. The correct Instagram profile for my client is @joeyslash. Please feel free to contact him directly for verification purposes. Thank you, Jamie Gall

Last week, a friend sent me a message on Messenger with a link that turned out to be a malicious website. I mistakenly logged in when prompted, realizing too late that it was a phishing attempt. Subsequently, I received a notification claiming I had won something, which made it evident that my account had been compromised. The virus then spread by sending the same message to all my Facebook friends, logging me out of both Facebook and Messenger. When I attempted to log back in, I encountered password issues. I am now trying to reset my password but am unable to receive the necessary verification code. Despite multiple attempts, I am stuck at the step requiring a 6-digit code from a generation app I don't possess. Additionally, the phone verification code isn't reaching me. I have resorted to submitting a photo holding a unique code and providing my ID to regain access to my accounts.

I lost my phone on May 5th, and I've been unable to access my Facebook account since then. I've submitted my photo ID twice and also sent a picture with the provided code, but the issue persists. I've informed Facebook that I'm now using my brother's phone, which belongs to Ibrahim A., and a different phone number. Every time I attempt to log in, I receive the message prompting me for a 6-digit login code. Despite attempts to resolve this with the help of others, no solution has been found yet. I'm unsure if I or the person assisting me needs to get the Code Generator. Obtaining it has been challenging and frustrating. I'm hoping for assistance to resolve this issue promptly. My current phone number is [redacted].

I recently logged into my Facebook account, which I've had for years. Wanting to update the email associated with it due to an overwhelming amount of spam in my old account, I tried to add a new email for my online class communications. However, Facebook's team blocked my attempt, restricted my access, and refused to provide a valid reason for their actions. This interruption has been frustrating and has made me question my trust in Facebook. It seems Facebook's focus on collecting user data for profit has led to terrible customer service and a lack of accountability. I may need to find a different platform for my needs as this experience has been disappointing.

Hi, my Facebook account is louiedecoton and I create handmade apparel and bags for small dogs. I have been experiencing issues with posting in dog gifting Marketplace groups. When attempting to list items, nothing happens or I receive a message stating I can't post in that many groups, which was understandable. However, last week I was notified via email that my Marketplace access has been permanently blocked. I have appealed this decision and inquired about the specific rules I may have violated, but have not received any responses. I have reviewed the guidelines multiple times and cannot identify any violations in my posts. Even if there was an unintentional rule infringement, a permanent block seems too severe. It would be more reasonable to receive a warning first. Facebook is crucial for my small business, and I would appreciate any assistance in resolving this matter. Thank you for your support.

I woke up to several Facebook password reset codes on my phone. They were sent while I was asleep. When I entered a new code to log in, the issue persisted, and I kept receiving codes every night for a week. Now, I can only receive codes via email, which I can't access as it's linked to an old college email I no longer use. Today, I realized the email for the code has been changed to an unfamiliar one, starting with 'v' and ending with 'g.' This email is unknown to me. Additionally, my husband noticed that he has been blocked when viewing my page from his account.

I am encountering two issues with my Facebook page. Initially, I am attempting to update my name from Goddess Ashira to AshiraTantra to align better with my Tantra energy healing business. However, Facebook is refusing my name change request and simply sending automated responses without reviewing it properly. Furthermore, I have received a misleading review on my page from MD Khurrom Monjur, who is not a customer of mine. He resides in Bangladesh, while my business is in Ithaca, NY. This unjust review is impacting my newly established business negatively. I have reported this multiple times to no avail. Kindly assist in removing the review and preventing MD Khurrom Monjur from accessing my page. Thank you.

I recently received an email informing me that my account would be deleted if I didn't respond within 14 days. Unfortunately, I only came across the email 2 days after the deadline because I have been grieving the recent loss of my mom, resulting in me not checking my emails regularly. I haven't been active on the platform due to caring for my mom during her stroke, but I wasn't aware of a specific time requirement for using Facebook to avoid cancellation. Is there a way to recover my account? I hope it's possible because my mom was the one who stored the names and phone numbers, and now I'm unable to access that information since she's no longer with us. Thank you for your assistance. Account Information: Name: S. Mulcahey Phone: [redacted] Email: daretobeadreamer[at]hotmail.com

Hello, I am Adenike Ayoola Adebiyi and I have been using Facebook for 10 years without any issues. Recently, Andrea Woodson-Alli has been harassing me and my daughter by sending threatening messages claiming that I am dating her husband, whom I have never met. Our safety is at risk. She even uses her son's account with the name Alex Alli to send threats. I am seeking your assistance to investigate and block her on Facebook. Andrea's date of birth on Facebook is February 7th, [redacted], and she lives in Washington DC, United States. I urge you to help us as we do not know her at all. Thank you for your prompt attention to this matter.

My account has been hacked. My friends were removed, my photo, location, and name were all changed. I no longer have access to my old email. I urgently need my account disabled to prevent someone from using it fraudulently. The name on my account was Cameron Pearson, and the correct city was Buffalo, MN. It was changed to Ibrahim Ahel, and the city was changed to Gaza City. The language was switched from English to what appears to be Arabic. This breach is concerning, especially with my young daughter's photos now potentially under someone else's control. Please address this issue promptly.

I attempted to transfer the monetization manager from my Facebook business page to my personal account. While trying to delete the business account in an effort to achieve this, I encountered issues and was unable to proceed. I then attempted to delete all associated apps, hoping this would help switch the monetization manager to my personal account. Unfortunately, upon trying to access the Audience Network dashboard, I realized I had lost access. Additionally, the Facebook app from developers had been deleted. This experience with the Facebook Business Manager has left me feeling confused and frustrated. I no longer wish to use the Business Manager and seek assistance on how to regain access to the Audience Network. I have earned money through Instant Articles, and it is crucial for me to maintain access to it. Any guidance on resolving this issue would be greatly appreciated.

Hello, I regret to inform you that my Facebook account was disabled due to copyright infringement issues. Even though I received a warning after the first violation, my account was still disabled after a subsequent violation related to a video I posted in March or April. Unfortunately, I was unaware of the rules regarding copyrighted content, which led to this situation. I have been a Facebook user for four years and have never knowingly violated any of their policies before this incident. I sincerely apologize for the oversight and would like to request the reactivation of my account. Alternatively, I tried creating a new account, but it seems to have been disabled as well, possibly due to my IP address or photo being flagged. I am quite concerned about this situation as I rely on Facebook for various purposes. I kindly ask for your assistance in recovering my previous account or enabling me to create a new one by addressing any blacklist issues. I am hopeful for a prompt and positive response. Thank you.

Hello Facebook Team, my name is Riju Pal, one of the billions of Facebook users. I am reaching out regarding a recent incident where my account was compromised by a hacker for over 24 hours. This individual sent a multitude of fraudulent messages to almost all of my friends on Facebook, causing me great embarrassment. I want to highlight that the hacker only sent me a single app icon using the #Facebook logo, which led me to trust and click on it, resulting in the breach. Facebook is a trusted and beloved platform for billions of users, and I urge you to enhance the security measures to safeguard others who cherish Facebook and experience humiliation in return. Thank you to the Facebook Security Team for your assistance. I hope to receive a positive response and resolution soon.

Hello Facebook Team, Greetings! I am Mr. Cherag Bambboat, known as a Celebrity Makeup Artist. I am a well-known public figure with a significant presence on Facebook and worldwide. My Facebook page has approximately 79,[redacted] followers and 79,[redacted] likes. With numerous celebrity clients and makeup academies in various Indian locations like Charni Road, Mumbai Central, Matunga, and Malad, I am deeply rooted in the Bollywood industry for over a decade. I kindly request your assistance in verifying my profile as a Celebrity account or guiding me on obtaining a Blue Badge. Your help in securing a Blue Tick on my Profile would be greatly appreciated. Please feel free to reach out if further information is required. Warm regards, Cherag Bambboat

I recently realized that my Facebook password was changed on Saturday, but I only noticed it yesterday. Despite trying to reset my password, the only available option is to request an access code via email. The issue arises because the email associated with my account was actually set up by my cousin during the time of creating my Facebook account, and unfortunately, my cousin doesn't remember the password, so I cannot access the email to obtain the access code needed for security purposes. Additionally, I linked my Facebook to my phone number +[redacted], but when I attempt to log in with this number, it is linked to a different account that is not mine. Strangely, I can reset the other account via the phone number, but I am unable to do the same for my own account using the number I had previously set.

I have a protective order against my ex-husband, and he has been charged with violating it. However, I received a text message from Facebook on July 21st with a password reset code that I did not request. Following our divorce over a year ago, my ex-husband transferred my phone number from his account to a phone in his possession, giving him access to my private messages and photos through Verizon.com. He has already used this information to harass and embarrass me. I suspect he is trying to gain access to my Facebook account to continue his stalking and harassment. Thankfully, I have changed the phone number associated with my Facebook account. I have notified local law enforcement about this issue, and they recommended contacting Facebook to track the IP address or location of the password reset request. I urgently need assistance to prevent him from accessing my accounts and violating the protective order.