Hi, I am trying to recover an account for my friends (the login account is *****@***.co...

GetHuman-geniustr's customer service issue with Facebook from June 2018

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The issue in GetHuman-geniustr's own words
Hi, I am trying to recover an account for my friends (the login account is *****@***.com), he does not know much about English and computer stuffs so I wastrying to support him. The thing is he forgot his password so I helped him change it then when he tried to login using new password, Facebook force him to identify himself by using some of the available methods and sadly he got it wrong by the * options (Identify using friends photo method and the Identify comment method). And now we have is no way to identify using the last method (login using phone or computer). Is there anyway that you can help me to recover his account? I have his phone and email by the way in case needed for recovery.
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Customer service issue
Reported by GetHuman-geniustr
Jun 10th, 2018 - 10 mons ago
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GetHuman-geniustr started working on this issue
Jun 10th, 2018 3:20pm